In this episode of Cultivate CNY, we’re excited to welcome Katie Mahaffey to the show!

As the Front of House Client Relations Manager at Aqua Spa Float Center, Katie is often the first person guests see—and she makes every interaction count. With a background in public relations and a passion for wellness, Katie brings warmth, clarity, and connection to both client experiences and brand messaging.

A SUNY Oswego graduate with a degree in PR and a focus on leadership, Katie has experience in marketing, copywriting, and community engagement. At Aqua Spa, she combines her communication skills with a heart-led approach to customer service, helping guests feel at ease while promoting the transformative power of float therapy.

Katie is a firm believer in authentic, relationship-centered communication, and she’s seen firsthand how wellness practices—like floating—can positively impact both personal growth and professional life.

In this episode, we talk about Katie’s path into wellness, the role of intentional communication, and how creating space for others can become a powerful form of healing and connection.

Connect with Katie on LinkedIn

Check out Aqua Spa Float Therapy

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