Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era.
I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact — this is your space.
Let’s make the shift — together.
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Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era.
I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact — this is your space.
Let’s make the shift — together.
Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era.
I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact — this is your space.
Let’s make the shift — together.
