Tackling Service Revenue Leakage in OEMs with Syncron’s Luke Huckerby

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Copperberg Conversations on Manufacturing Matters

Copperberg

13 episodes

6 days ago

Copperberg Conversations on Manufacturing Matters is where industry questions meet expert answers. Each episode brings candid discussions with the industry's top thinkers and innovators. From aftermarket strategies to e-commerce, pricing, field service, spare parts, marketing, and sales, this interview-based podcast is a place to share the latest knowledge and insights on manufacturing topics. So, pour yourself a cup, settle in, and let’s get this conversation going.

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Tackling Service Revenue Leakage in OEMs with Syncron’s Luke Huckerby

Copperberg Conversations on Manufacturing Matters

53 minutes 5 seconds

6 months ago

Tackling Service Revenue Leakage in OEMs with Syncron’s Luke Huckerby

Are inefficiencies quietly draining your service margins? In this episode of Copperberg Conversations on Manufacturing Matters, Kris Oldland, Editor-in-Chief at Copperberg, speaks with Luke Huckerby, Director of Strategic Business Development at Syncron, to discuss how OEMs can close profit gaps, strengthen customer relationships, and move confidently toward more advanced service models.

What You’ll Learn in This Episode:

Advanced Services: Opportunities & ThreatsHow service contracts help secure long-term loyalty, drive recurring revenue, and why OEMs that don’t evolve risk losing ground to third-party providers and shifting customer expectations.
Why Synergising Service Lifecycle Management Is EssentialLearn how linking operations across departments builds stronger service performance—and why service contracts are the natural point of alignment.
What Are the Threats Lurking in Your Service P&L?From poor contract pricing to invisible revenue leaks, Kris and Luke reveal the traps hiding inside many OEM service organizations, and how to root them out.
The Impact of Syncron’s New Contract Pricing SolutionFrom predictive costing to scalable pricing models, see how this solution helps OEMs simplify complexity and make smarter decisions faster.
Does Critical Tech Offer a Competitive Edge—or Just Keep You in the Game?Why adopting advanced technology may give OEMs a head start today, but could soon become a basic requirement to stay relevant in an increasingly servitized market.

For OEMs serious about driving service transformation, this conversation is a powerful starting point.

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Time Stamps:

00:00 Introduction to the Discussion

05:06 Identifying Revenue Leakage in Service Contracts

07:00 The Shift from Cost Center to Profit Center

11:29 The Importance of Service Contracts

13:01 Data Flow Challenges in Service Organizations

19:59 Understanding Servitization and Its Steps

26:59 Understanding Customer-Based Pricing

34:49 Navigating Third-Party Threats

43:18 The Importance of Technology Adoption

52:28 OUTRO

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