In October 2024, 50 aftermarket leaders gathered in Copenhagen to discuss strategies to elevate the customer experience by integrating customer-centric practices in the service lifecycle. This episode brings you key moments from that event through the delegates’ eye. With a mix of keynote summaries, delegate reflections, and roundtable insights, this episode paints a vivid picture of how industry leaders are navigating and driving service excellence. Experience the pulse of the event: - Resilience and Innovation: Hear stories of strength and transformation from aftermarket leaders who have navigated immense challenges and turned obstacles into opportunities for growth. -  Keynote Insights: Our speakers share thought-provoking ideas on topics like the power of smart analytics, strategies for amplifying customer-centricity, and the critical need for continuous transformation in a rapidly evolving service landscape. - Roundtable Takeaways: Get a sense of the crucial themes that emerged from the five rounds of peer-to-peer discussions that happened that day.  - Panel Reflections: Listen as our expert panelists synthesized key themes and provided actionable insights to drive sustainable success in the aftermarket. Throughout the episode, you’ll hear inspiring stories and practical takeaways from thought leaders who are redefining the customer experience in aftermarket services. Whether you’re a service professional, technologist, or industry leader, this episode is packed with insights that will get you thinking about the future of the aftermarket and your role in shaping it. — Time Stamps: 

00:00 Introduction to Copperberg Conversations

01:00 About the 2024 Aftermarket Business Platform - Power of 50 

04:53 Quick Chat with Event Delegates

12:01 Post-Event Interview with Keynote Speakers

21:26 Post-Event Interview with Roundtable Moderators

26:20 Post-Event Interview with Concluding Panel — Stay Connected: - Join Copperberg’s https://bit.ly/3ZiYUoe - https://bit.ly/3ZiYUoe - Follow Copperberg:  → https://www.linkedin.com/company/copperberg/ - https://bit.ly/cpprbrgLi → https://www.youtube.com/THEMIDFIELDMEDIA - https://bit.ly/cpprbrgYT — Help Us Grow: - We’d appreciate it if you could leave a review and follow us on your favorite podcast platform. - Liked what you heard? Spread the word by sharing it with your network. - Got feedback or questions? Drop us a line at podcast@copperberg.com—we’d love to hear from you! — Intro music sourced from https://pixabay.com/music/beats-morning-routine-182225/ - https://bit.ly/3XZ2KSE Additional sound effects sourced from Pixabay: - Audio Logo Sidestep: https://pixabay.com/sound-effects/audio-logo-sidestep-185376/ - Cinematic Impact Boom: https://pixabay.com/sound-effects/cinematic-impact-boom-242635/ - Transition Base: https://pixabay.com/sound-effects/transition-base-121422/