In this episode of Copperberg Conversations on Manufacturing Matters, we explore what’s next for field service. Lisa Hellqvist, Copperberg’s Managing Director, sits down with Martin Knook, CEO of Gomocha, to explore how companies can adapt their field service operations to meet the demands of 2025 and beyond.

From sustainability to predictive maintenance, Martin and Lisa unpack the critical trends and challenges shaping the sector, offering actionable insights for industry leaders looking to stay ahead.

What You’ll Learn in This Episode:

- Sustainability in Field Service 

How businesses are adopting sustainable practices and how this shift is being driven by customer demand and regulatory compliance.

- The Evolution of Predictive Maintenance Why maturing predictive maintenance strategies is a cornerstone for operational efficiency and how data plays a critical role.

- Outcome-Based Services The growing trend of purchasing services over products and the generational shift driving this change.

- Addressing Talent ShortagesStrategies to bridge the skills gap, retain top talent, and reimagine the role of the field service technician.

Field service leaders and forward-thinkers alike will find this episode full of actionable insights to adapt and thrive in a shifting landscape.

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Time Stamps: 

00:00 INTRO

02:10 Background of Martin Knook

12:03 Key Differentiators in Field Service Management

22:05 Sustainability in Field Service Operations

32:21 Navigating Complex Regulations in Field Service

39:44 Predictive Maintenance: Challenges and Opportunities

47:52 The Shift to Outcome-Based Service Models

54:36 Harnessing IoT Data for Intelligent Decision Making

57:50 Bridging the Generational Gap in Service Expectations

01:00:24 The Role of Assistive Technologies in Service

01:04:46 Addressing the Talent Shortage in Field Service

01:08:01 Reimagining Field Service Operations for the Future

01:18:09 OUTRO

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Stay Connected:

- Connect with Martin Knook - https://www.linkedin.com/in/martinknook/

- Connect with Lisa Hellqvist - https://www.linkedin.com/in/lisahellqvist/ 

- Join Copperberg’s online Business Manufacturing Community - https://bit.ly/3ZiYUoe

- Follow Copperberg: 

→ LinkedIn - https://bit.ly/cpprbrgLi

→ YouTube - https://bit.ly/cpprbrgYT

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Music sourced from Pixabay - https://bit.ly/3XZ2KSE