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Contact Center Show
Amas Tenumah & Bob Furniss
73 episodes
1 day ago
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Management
Technology,
Business
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All content for Contact Center Show is the property of Amas Tenumah & Bob Furniss and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
Show more...
Management
Technology,
Business
Episodes (20/73)
Contact Center Show
BPO Success vs Failure
1 month ago
15 minutes 4 seconds

Contact Center Show
Bob's new book: on to blue
1 month ago
35 minutes 8 seconds

Contact Center Show
Why phone service won't go away
2 months ago
15 minutes 38 seconds

Contact Center Show
Enabling frontline leaders
3 months ago
19 minutes 42 seconds

Contact Center Show
Agentic AI vs. Human
3 months ago
17 minutes 19 seconds

Contact Center Show
Enabling Frontline leadership
4 months ago
17 minutes 38 seconds

Contact Center Show
What to do about NPS
4 months ago
21 minutes 51 seconds

Contact Center Show
HP adds 15 minute mandatory hold time
5 months ago
17 minutes 22 seconds

Contact Center Show
AI will not replace humans in service
5 months ago
21 minutes 48 seconds

Contact Center Show
Attributes of a good leader
5 months ago
17 minutes 46 seconds

Contact Center Show
Return to work challenges
5 months ago
14 minutes 33 seconds

Contact Center Show
Can empathy be taught?
6 months ago
19 minutes 50 seconds

Contact Center Show
Government intervention in service?
6 months ago
14 minutes 33 seconds

Contact Center Show
Don't be a statistic
7 months ago
20 minutes 31 seconds

Contact Center Show
2024 in review
7 months ago
20 minutes 40 seconds

Contact Center Show
Humans vs Policy
7 months ago
17 minutes 25 seconds

Contact Center Show
Why Hybrid work is so hard to manage
10 months ago
16 minutes 22 seconds

Contact Center Show
Is training the problem?
10 months ago
16 minutes 37 seconds

Contact Center Show
Attrition and loneliness
11 months ago
17 minutes 12 seconds

Contact Center Show
The future of knowledge
11 months ago
19 minutes 39 seconds

Contact Center Show
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss