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Contact Center Show
Amas Tenumah & Bob Furniss
80 episodes
5 days ago
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
Show more...
Management
Technology,
Business
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All content for Contact Center Show is the property of Amas Tenumah & Bob Furniss and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
Show more...
Management
Technology,
Business
Episodes (20/80)
Contact Center Show
Live from ICMI Conference - HR as a Contact Center with Bianca
5 days ago
29 minutes 58 seconds

Contact Center Show
How Contact Centers Became the Corporate Nervous System (Live from ICMI w Daniel)
1 week ago
27 minutes 36 seconds

Contact Center Show
Navigating Complexity in Contact Centers (live show w Luke Jamieson)
1 week ago
46 minutes 25 seconds

Contact Center Show
Is Salesforce and CRM in trouble?
1 month ago
18 minutes

Contact Center Show
The Impact of Marketing on contact center
1 month ago
15 minutes 44 seconds

Contact Center Show
Are Contact Centers Really Profit Centers?
1 month ago
12 minutes 22 seconds

Contact Center Show
Stuck Between AI and Customers
1 month ago
28 minutes 13 seconds

Contact Center Show
BPO Success vs Failure
4 months ago
15 minutes 4 seconds

Contact Center Show
Bob's new book: on to blue
5 months ago
35 minutes 8 seconds

Contact Center Show
Why phone service won't go away
5 months ago
15 minutes 38 seconds

Contact Center Show
Enabling frontline leaders
6 months ago
19 minutes 42 seconds

Contact Center Show
Agentic AI vs. Human
6 months ago
17 minutes 19 seconds

Contact Center Show
Enabling Frontline leadership
7 months ago
17 minutes 38 seconds

Contact Center Show
What to do about NPS
7 months ago
21 minutes 51 seconds

Contact Center Show
HP adds 15 minute mandatory hold time
8 months ago
17 minutes 22 seconds

Contact Center Show
AI will not replace humans in service
8 months ago
21 minutes 48 seconds

Contact Center Show
Attributes of a good leader
8 months ago
17 minutes 46 seconds

Contact Center Show
Return to work challenges
8 months ago
14 minutes 33 seconds

Contact Center Show
Can empathy be taught?
9 months ago
19 minutes 50 seconds

Contact Center Show
Government intervention in service?
9 months ago
14 minutes 33 seconds

Contact Center Show
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss