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Connected Conversations
Crowne Plaza
10 episodes
1 week ago
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Show more...
How To
Education,
Business,
News,
Business News,
Management
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All content for Connected Conversations is the property of Crowne Plaza and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Show more...
How To
Education,
Business,
News,
Business News,
Management
Episodes (10/10)
Connected Conversations
Ep. 10: Creative Problem Handling
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.
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2 weeks ago
24 minutes 22 seconds

Connected Conversations
Ep. 9: How to Improve Recruiting, Hiring, and Retention
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses best practices related to recruiting, hiring, and retaining talent with Nic DiLillo, Vice President of Hospitality Relations Playhouse Square & Crowne Plaza Cleveland, OH, Christo Botha, GM Crowne Plaza® Belfast, and Kevin Hill, GM Crowne Plaza® Atlanta NE - Norcross.
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3 weeks ago
29 minutes 18 seconds

Connected Conversations
Ep. 8: Loyalty and Enrollments
Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollments and what that means for employees and guests.
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4 weeks ago
17 minutes 22 seconds

Connected Conversations
Ep. 7: Loyalty and Recognition
Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollments and what that means for employees and guests.
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1 month ago
24 minutes 50 seconds

Connected Conversations
Ep. 6: The Value of Loyalty
Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollments and what that means for employees and guests.
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1 month ago
18 minutes 33 seconds

Connected Conversations
Ep. 5: Brand Differentiators - Crowne Plaza® Social
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering how they’re approaching their Crowne Plaza® Social programs.
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1 month ago
25 minutes 22 seconds

Connected Conversations
Ep. 4: Brand Differentiators - Meetings and Events
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering how they’re approaching meetings and events.
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1 month ago
16 minutes 39 seconds

Connected Conversations
Ep. 3: Brand Differentiators - Daily Rituals
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering Daily Rituals, part of the Blended Travel differentiator.
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2 months ago
15 minutes 41 seconds

Connected Conversations
Ep. 2: Employee Empowerment
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza Ravinia (ATL), Mike McCarthy, Vice President of Operations and Development at Sharcon Hotel Management and GM Crowne Plaza Dulles and Mark Tasker, GM at the Crowne Plaza Liverpool City Center as they discuss employee empowerment.
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2 months ago
31 minutes 36 seconds

Connected Conversations
Ep. 1: Brand Evolution
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza Ravinia (ATL) and Ginger Taggart, Vice President, IHG Global Marketing and Brand Management as they discuss Brand Evolution.
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4 months ago
17 minutes 46 seconds

Connected Conversations
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.