Customer service is often ignored by a lot of businesses, but without having repeat customers, we won’t survive. The more we become online focused, the more we want human connection. This is why customer service is so crucial and shouldn’t be overlooked. A business needs to understand and focus on the customer’s journey. Connect with them, don’t try to hard sell, it simply will not work. “89% of consumers have switched to doing business with a competitor following a poor custo...