Ep 52 - Bret Fadely | Bryan Almost Lost His Leg

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Confessions of a Shop Owner

Mike Allen

62 episodes

14 hours ago

Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.

All content for Confessions of a Shop Owner is the property of Mike Allen and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Management

Ep 52 - Bret Fadely | Bryan Almost Lost His Leg

Confessions of a Shop Owner

54 minutes

3 weeks ago

Ep 52 - Bret Fadely | Bryan Almost Lost His Leg

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In this episode, Mike, Bryan and Bret Fadley get way off topic. But, that's normal around here! Bret opens up about the impact of staff turnover on his business and how attending this year's ASTA Expo helped rebuild trust and team morale. The guys also dive into the realities of shop ownership and customer service, including when to go above and beyond for clients—even if it means renting a work vehicle after multiple repair failures.

Timestamps:
00:00 "Who is Wearing the Better Jacket?"

04:30 "Claiming Credit, Dodging Blame"

09:19 "Reinvigorated by ASTA Event"

10:29 "Reflecting on Expo Attendance"

14:27 Transmission Failures and Delays

17:28 "Customer Satisfaction Over Costs"

21:01 Technician Mix-Up Over Transmission

26:15 "COVID Hospital Scare"

27:31 Bryan's Health Scare

31:42 "Super Saturday Training Event"

36:24 "Building Stronger Membership Together"

40:01 "Best Hurricane ASTA Moment"

42:04 "Bar Preparedness for Events"

46:25 "Charity Plans with SD Charities"