Ep 43 - Coaching Call #8 | Holding Your Accountability Accountable

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Confessions of a Shop Owner

Mike Allen

62 episodes

11 hours ago

Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.

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Entrepreneurship

Business,

Management

Ep 43 - Coaching Call #8 | Holding Your Accountability Accountable

Confessions of a Shop Owner

55 minutes

2 months ago

Ep 43 - Coaching Call #8 | Holding Your Accountability Accountable

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In this episode, Mike Allen and Matt Lofton talk about an up-and-down summer at Mike's small shop. Matt brings up the importance of setting clear goals and trigger points for accountability within the management team, and how Mike needs to act quickly on underperformance. Mike talks through recent staffing challenges, hiring decisions, and fine-tuning systems for both the front and back of house.

00:00 Striving for Consistent Excellence

05:24 Improving Customer Agreement Strategies

09:47 Performance Assessment and Action Plan

13:35 Performance Audit and Response Strategy

14:53 "Quick Solutions for Team Efficiency"

18:26 Rapid Impact on Underperformance

23:34 "Goal Setting for Revenue Efficiency"

25:53 "Optimizing Employee Impact on Revenue"

28:08 Optimal Employee Productivity Range

32:03 Service Revenue and Support Staff

36:52 Evaluate Sales Momentum

39:57 Optimizing Pre-Booking Appointments Strategy

42:52 "Easter Giveaways and Money Strategy"

45:29 Predicting Sales Opportunities

48:51 Sumo Suit Fun and Tips