Ep 39 - Coaching Call #7 | Mike is NOT on Matt's "Best Shops List"

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Confessions of a Shop Owner

Mike Allen

62 episodes

14 hours ago

Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.

All content for Confessions of a Shop Owner is the property of Mike Allen and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Management

Ep 39 - Coaching Call #7 | Mike is NOT on Matt's "Best Shops List"

Confessions of a Shop Owner

55 minutes

3 months ago

Ep 39 - Coaching Call #7 | Mike is NOT on Matt's "Best Shops List"

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Today, Mike and Matt switch things up and talk about Elite's new coaching program. Matt covers the five keys for shop success, including financial literacy, maximizing car opportunities, streamlined customer experience, retention strategies, and effective leadership and employee management.

00:00 Elite's New Program

06:05 Networking Insights for Business Growth

07:16 Streamlining Business Success Program

10:52 Profit-Driven Automotive Management Strategy

14:12 "Door Rate vs. Effective Labor Rate"

19:17 "Maximizing Automotive Repair Revenue"

21:27 Streamlining Automotive Service Processes

26:22 Customer Retention Strategies

30:02 Streamlined Recruitment and Quick Offers

32:06 Effective Employee Management Strategies

38:18 Improving Business by Slowing Down

41:58 Balancing Urgency and Business Foundations

43:50 Affordable Shop Management Pricing

46:38 Staffing and Performance Challenges