CR098 Knowledge 2025 special, part 2: Key ServiceNow announcements with Amanda Joslin, ServiceNow

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/75/46/6c/75466c9d-206f-d5f8-1c6d-7bd8eaa8ddfc/mza_2657114308562383466.jpg/600x600bb.jpg

Cloud Realities

Capgemini

173 episodes

3 days ago

Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainability, AI, Data and Insight, Cyber, Cost, Leadership, Talent and, of course, Tech. Together, Dave, Esmee & Rob have over 80 years of cloud and transformation experience and act as our guides though a new reality each week. Web - https://www.capgemini.com/insights/research-library/cloud-realities-podcast/ Email - cloudrealities@capgemini.com

Technology

Business

RSS

All content for Cloud Realities is the property of Capgemini and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Technology

Business

CR098 Knowledge 2025 special, part 2: Key ServiceNow announcements with Amanda Joslin, ServiceNow

Cloud Realities

1 hour

6 months ago

CR098 Knowledge 2025 special, part 2: Key ServiceNow announcements with Amanda Joslin, ServiceNow

At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!.
In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.

In Part 2, Dave, Esmee, and Rob speak with Amanda Joslin, Senior Director of Platform and AI Innovation Product Management at ServiceNow, about the latest announcements from Knowledge 2025. They discuss how AI is being embedded directly into workflows and customer experiences through proactive, intelligent automation.

TLDR
02:09 Introduction of Amanda Joslin and Knowledge 2025
02:48 Rob is confused about seating at large conferences
09:45 Conversation with Amanda Joslin on the main announcements at Knowledge 2025 and the ServiceNow platform
52:20 Kill the Backlog and moving toward a zero-backlog operating model
57:32 Jamaica, sunshine, and the sea

Guest
Amanda Joslin: https://www.linkedin.com/in/amandajoslin/

Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production
Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/
Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/

'Cloud Realities' is an original podcast from Capgemini