We're thrilled to welcome Chris Pupillo (WWT VP of Engineering), Benita Mordi (WWT AI Strategist), and Joel Sprague (Cisco SE) to the Cisco SE Talks podcast. We cut through the noise to discuss customers' biggest questions about AI deployment, from strategy to security. Hear how our Cisco-WWT partnership is tackling the future and addressing our customers’ biggest AI pain points head-on!

Ready to rethink everything you thought you knew about distribution? 🤔📦 it's AI, security, scale, and the secret sauce behind partner success. In this episode, Jeff Edwards sits down with John Brookbank, VP of Partner Sales for Americas Distribution at Cisco, to talk career curveballs ⚾, the evolution of Cisco 360 🔄, and why distribution might just be the OG "large language model" for partners. 👊 From landscaping to leading, from Avaya to Cisco, John's journey is packed with insights, leadership lessons, and one very real superpower: aligning people to execute big visions. 💡 Listen in for: • The biggest myths about distribution (and the truth behind them) • How AI + security open massive opportunities for partners • Why execution is everything ("a vision without execution is a hallucination") 👉 Grab your coffee ☕, hit play ▶️, and let's make shift happen!

Join Kat and Ian for 17 minutes of great advice on advancing your career, and five minutes of Ian ranting about his therapist - it's a safe space here, okay? From being the "life of the corporate party" to sending a message to the wrong person via work chat, Kat and Ian go through all the "don'ts" of growing your career. Tune into this episode for tips, laughs, and vents - the three consistencies of 404. If you've made it this far and are actually looking for information on Cisco's solutions, you can check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab Oh! And now you can WATCH 404 on our channel: https://www.youtube.com/@404ScriptNotFound

Dive into the world of Border Gateway Protocol (BGP)—the backbone of the Internet—and explore everything from BGP zombies to BGP monitoring best practices. Tune in for this special conversation with Lefteris Manassakis and The Internet Report team. A seasoned researcher and network engineer, Lefteris Manassakis co-founded Code BGP, which is now part of Cisco ThousandEyes. He currently serves as a Software Engineering Technical Leader at ThousandEyes, focusing on BGP monitoring. To learn more, follow Lefteris on LinkedIn (https://www.linkedin.com/in/manassakis/) or visit his website (https://manassakis.net/) ——— CHAPTERS 00:00 Intro 01:11 What Is BGP? 07:05 May 2023 Incident 17:16 Challenges of BGP Monitoring 19:16 BGP Zombies 33:45 Get in Touch ——— For additional BGP insights, check out these links: - Monitoring Root DNS Prefixes: https://www.thousandeyes.com/blog/monitoring-root-dns-prefixes?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep3_podcast - BGP Zombies Show Up Regularly: https://www.thousandeyes.com/blog/bgp-zombies-show-up-regularly?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep3_podcast - Monitor BGP Routes to and From Your Network: https://www.thousandeyes.com/solutions/bgp-and-route-monitoring?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

AB sits down with Jorge Ramirez, GM's Global Director Automation, Chief Manufacturing Cybersecurity Officer, to discuss how GM leverages Cisco technology extensively across its global manufacturing plants to enhance operational efficiency, cybersecurity, and network visibility.

AI isn’t just buzz — it’s about to unleash 2,142 zettabytes of data (yep, that’s all the sand on all the beaches… times 2,142 🌊). In this episode of Shift Happens, I sit down with Cassie Roach, Cisco’s Global VP of Cloud & AI Infrastructure Partner Sales, to unpack what this wave means for partners and how to ride it. We cover: ⚡ From “proof of concept” AI to real, enterprise-scale deployment 🔐 Why trust + infrastructure = the foundation for AI adoption 💰 The $43B network refresh nobody should sleep on 🚀 How the Cisco 360 Partner Program helps partners stand out and own the moment If you’re a partner, seller, or just trying to make sense of the AI gold rush — this one’s for you. 👉 Tap play and let’s make shift happen.

In this episode, Kendra Dodson, a SD-WAN technical Leader in RTP Cisco TAC center tells us her stories about SD-WAN : from counter overflow, to packet overfragmentation or sudden config loss, she gives her tips and her thoughts on the future of WAN connections.

Kat met Coach (Damon Wayans Jr.), and Ian has anxiety. We discuss sleep shows, and Kat rubbing shoulders with celebrities. We then jump into tech talk all around networking - we're talking tech and not your friend circle, even if that is how ChatGPT explained it to Kat. We dig into how the network was founded, Cisco's role in the development of the router (it's a love story), and if it played a role in us getting to the moon. Kat asked about how the network works, and then battles with understanding the difference between LAN and WAN and what her own home network looks like. Something for everyone this week! If you want to check out all of Cisco's networking solutions for SMBs, you can find them here: https://www.cisco.com/site/us/en/solutions/small-business/networking/index.html

In this episode of Shift Happens, host Jeff Edwards sits down with Stephen Tessitore, Cisco’s Global VP of Partner Marketing, to explore the “accidental” yet ambitious journey from sales to leading global partner marketing. Stephen shares how today’s marketing is being reshaped by AI, hyper-personalization, and brand differentiation — and why the Cisco 360 Partner Program represents the biggest shift (and opportunity) in partner programs in 20+ years. From building authentic brands to balancing AI efficiency with human connection, this conversation offers practical insights for partners navigating change and rethinking their value in the market.

Kat's visiting pickle novelty shops, Ian is eating Chipotle too often and our Producer Alex is working overtime to keep us on track this week! After Kat finally says something nice to Ian (only 22 episodes in...), we jump into our best interview tips - from proper preparation to closing with confidence, we share our best tips to help you ace your next big interview and get that dream job!! If you are interested in a career at Cisco, check out opportunities here: https://www.cisco.com/c/en/us/about/careers.html

Just dropped: A new episode of Cisco SE Talks: Conversations on AI! Join us as we’re excited to feature Cisco's Dr. Gaurav Khanna, John Cuneo, and Justin Perry as we explore the latest AI trends, including the impact of agentic AI, LLM models, and the future of AI in Networking - demystifying how Cisco AI is driving innovation in the evolving landscape of AI. We’ll also dive deep in the Cisco + NVIDIA partnership – uniting two industry leaders to pioneer secure networking and AI solutions. Don’t miss this one – As the AI conversation continues with Cisco leading the way!

In this episode of Shift Happens, host Jeff Edwards sits down with Emma Carpenter, SVP of Recurring Revenue Acceleration at Cisco. From her global journey across Avaya, Palo Alto, and now Cisco, Emma shares how partners are the key to unlocking customer value in a recurring revenue world. They dive into: • Why transformation—not disruption—is the mindset shift we need • How Cisco is enabling partners through the Customer Value Journey • What the Cisco 360 Partner Program means for long-term success If you're navigating Cisco's partner landscape or driving outcomes for your customers, this episode delivers the clarity and energy to keep moving forward.

When we looked at outages from the first half of 2025, we saw distinct patterns in how distributed systems failed. Consistent with our ongoing outage analysis, our data revealed a rise in subtle functional failures and service degradations where symptoms often seem disconnected from their root causes. Tune in to hear more about our findings from 2025 outages so far, or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:46 The Impact of Agile Development 04:40 Hidden Functional Failures 08:04 Outages With Cascading Effects 11:52 Configuration-related Outages 12:39 Backend Issues 16:55 By the Numbers: 2025 Outage Trends 18:11 Get in Touch ——— For additional insights, check out the links below: - The Internet Report’s latest blog post: https://www.thousandeyes.com/blog/internet-report-outage-patterns-in-2025?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast - The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast - Internet Outage Map: https://www.thousandeyes.com/outages?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast - Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast - Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We're back and start by learning that Kat's addicted to grapes, and would like this episode to be over quickly so she can get back to eating them. We then jump in by sharing our own experiences working in a hybrid environment, and all the technology Cisco provides that make it seamless. We dovetail into a bit of computer networking (teasing a future episode...) before we get to smart buildings and how incredible a smart office is (not to brag). From improving user experiences to creating a more sustainable building - the possibilities are endless, even if our dogs probably wouldn't love it. The office should be a magnet not a mandate. Now just need to solve for the traffic for Ian (and keep Kat off the roads). All in all, one of our smarter episodes!

The way we work has evolved. The technology that has driven that are collaboration tools like Webex that allow work to be something you do, not somewhere you go. But what does the future look like, and are there applicable lessons from the past that we can learn? Ben Rife is back for round 3, and bring with him Brad Oliver, the Director of the US Commercial Collaboration SMB & Midmarket Sales Organization at Cisco to talk through practical advice and real-world examples to help small businesses navigate the rapidly changing landscape of modern teamwork. Learn more about Cisco's solutions for SMBs: https://www.cisco.com/site/us/en/solutions/small-business/index.html To buy Ben's book for yourself: https://www.amazon.com/Cloud-Calling-Secrets-Underground-Communications/dp/B0DT1813Z1/ref=sr_1_1?dib=eyJ2IjoiMSJ9.3kYo4R4GAtkiSVlo_FeQKw.Mrykj20lEL2_eQtDW6jLCIlvAL0fWdOSWktNqDG7Z2Y&dib_tag=se&keywords=cloud+calling+secrets&qid=1749670806&sr=8-1

In this episode of Shift Happens, host Jeff Edwards sits down with Cisco’s Andrew Wozniak and Leonard Thompson—two experts leading the charge on managed services across the Americas. They break down why managed services are more than just a trend—they're a growth engine. 🚀 From a 💰 $353B market opportunity to the critical role managed services play in partner profitability, this episode explores: 🔑 Why customers are demanding managed outcomes 🤝 What the Cisco 360 Partner Program means for MSPs 🤖 How AI is transforming operational efficiency If you’re a Cisco partner—or thinking about becoming one—this is your guide to unlocking profitability, scalability, and competitive advantage in a rapidly changing market. 🌐 🎧 Grab a coffee and tune in. Let’s make shift happen.

From robotaxis to surgical robots, the innovations we’ve witnessed in industrial IoT (IIoT) technology wouldn't have been possible without advancements in networking. Tune into this episode to learn more and explore why smooth digital experiences are crucial in the IIoT space. ——— CHAPTERS 00:00 Intro 00:54 Networking Advancements & IIoT Innovation 02:38 Assuring IIoT Networks 03:59 Impact of Disruptions 07:30 Monitoring Challenges 10:20 What’s Next 15:08 Get in Touch ——— For additional insights, check out this Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep1_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode of Shift Happens, Jeff Edwards sits down with Brett Harrison, Director of Global Partner Go-To-Market Strategy for Collaboration at Cisco. From flying planes to driving partner success, Brett brings his strategic storytelling superpower to a packed conversation on the evolution of hybrid work, the AI-powered digital front door, and why interoperability is no longer optional. They dig into: • Market trends shaping collaboration and customer experience • How AI is transforming contact centers and redefining brand interactions • The power of Cisco’s 360 Partner Program and Partner Value Index • Why “every customer is now a Cisco opportunity” Whether you're a partner, customer, or Cisco team member—this episode delivers clear, actionable insights to help you grow your collaboration practice and elevate your brand. 👉 Tune in, take notes, and get ready to scale what sticks.

In this episode we interview Roberto Petrillo who works for Cisco Product Security Incident Response team. He works on and assesses vulnerabilities on all Cisco products. He tells us about his career in TAC support web security and his move to PSIRT, working on vulnerability disclosures.

We're back talking tech this week, and class is in session. To start, we have a monumental moment where Kat promises she's made her final bit about Ian's age (unlikely) (1:10). The meat of this episode is on the Internet of Things (IoT). Kat tries her absolute best to understand what IoT means (3:15), even though her prep for this episode may or may have started with a prompt to Cisco's AI tool of "can you explain IoT to me like I'm 5". BUT after 15 minutes of IoT bootcamp with Ian, she finally understands how Cisco solutions are working in real time AND the necessity of Ian updating his temperature of his home from the golf course (7:11) If we've piqued your interest in Cisco' IoT Solutions, you can check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab Oh! And now you can WATCH 404 on our channel: https://www.youtube.com/@404ScriptNotFound