Specialty pharmacy is one of the most critical areas of care—especially for patients with complex and chronic conditions—but scaling the business isn’t always easy. In this episode, Lori Maraist shows how pharmacists can do both. Lori, the Chief Operating Officer at Professional Arts Specialty Pharmacy, shares how she scaled her team from a small operation to a nationally recognized pharmacy with over 100 employees. She dives into how to carve out niches in specialty care, build a strong culture across a large team, and hire intentionally in high-stakes clinical environments. Whether you’re already in the specialty sector or just looking to learn more, Lori’s episode is one you won’t want to miss.
00:00 - Introduction to Lori Maraist and Professional Arts Pharmacy
02:11 - Lori’s Early Pharmacy Journey and Leadership Origins
06:16 - Evolution from Compounding to a Diversified Pharmacy Model
10:22 - Lessons in Change Management and Staff Buy-In
14:11 - Clinical Programs and Commercial Product Expansion
22:14 - National Licensure and Wound Care Specialization
31:00 - Hiring Philosophy and Building a Scalable Team
38:42 - Advice for Scaling a Pharmacy and Picking Leaders
Hosted By: Mark Bivins | Chief Growth Officer, RedSail Technologies
Johnathon Duhon | Director of Sales, PioneerRx
Guest: Lori Maraist | Chief Operating Officer at Professional Arts Specialty Pharmacy
Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com