Key Takeaways from IMN Conference 2024: Homeowner and Customer-Centric Strategies

In this episode of CasaCast, Steve Schwab discusses the significant takeaways from the IMN Conference 2024 in Austin with guests Manuel and Jason from Orlando. The conversation centers around four main points: the importance of being homeowner-centric, enhancing the customer experience, adopting a holistic view for creating a sustainable future, and the value of breakout rooms for practical and tactical learning. The guests also share their insights on building a strong company culture and the importance of communication in delivering top-notch hospitality.

00:00 Introduction to CasaCast
00:15 Meet the Team: Steve
00:25 Key Takeaways from the IMN Conference
01:26 Homeowner-Centric Approach
02:51 Enhancing Customer Experience
05:50 Holistic Business View for Sustainability
09:42 Breakout Sessions Insights
13:33 Favorite Letters in the Orange Credo
15:19 Final Thoughts and Takeaways