The NCPA Digest, presented by the National Community Pharmacists Association (NCPA) and Cardinal Health, is a comprehensive analysis quantifying and profiling the state of independent community pharmacy. From benchmarking performance and implementing process improvements to identifying new strategies that have proven successful for their peers, there are many ways independent pharmacies can leverage this annual report.In this episode, NCPA’s Doug Hoey and Lisa Schwartz join Cardinal Health’s Michelle Britt and Rebecca McGrath to discuss the findings from the 2025 NCPA Digest and how independent pharmacists’ collective voices help inform this industry publication. They also share examples of how readers can use the Digest as an advocacy tool in conversations with elected officials and policymakers. 

Independent pharmacy owners face unique challenges. On this episode of Counter Talk™ Podcast, host Jason Callori speaks with Jason Kizer, PharmD, owner of Kizer Pharmacy, about revitalizing your pharmacy's culture.                                                                                                                                                                                                                                                                                       Discover strategies to boost staff morale, empower your team to provide exceptional patient care, and build a trusted healthcare destination. Jason shares his journey of pharmacy ownership and how he fostered a culture shift within his team. 

Tune in to a multi-episode recap of the Retail Business Conference with returning special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky. Receive the highlights from Cardinal Health customers, employees, services and more at RBC 2025. The final episode's topic is on the importance of celebrating women in pharmacy, elevating your leadership skills, differentiating in the community and overcoming challenges.

Tune in to a multi-episode recap of the Retail Business Conference with returning special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky. Receive the highlights from Cardinal Health customers, employees, services and more at RBC 2025. Episode Breakdown• Remote Pharmacy Support Services – Learn how independent pharmacies can overcome staffing challenges while lowering costs, generating revenue and improving customer satisfaction through alternate staffing models.• Be the caregiver to your caregiving community - Caregivers face a wide range of challenges, from managing medications and coordinating care to coping with emotional and physical stress. Learn how independent pharmacists can become a vital part of the caregiver support system. • Empowering pharmacists with at-home testing solutions to drive OTC sales - In this episode, we explore the wide range of screening options available and how these tests can drive additional revenue through strategic OTC product recommendations.  

Tune in to a multi-episode recap of the Retail Business Conference with returning special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky. Receive the highlights from Cardinal Health customers, employees, services and more at RBC 2025. On Episode Two, Adam dives into Cardinal Health solutions and services:•        Reconciliation (Recon)•        Reimbursement Consulting Services (RCS) •        Vantus™ HQLearn how these programs can benefit your independent pharmacy.   

Tune in to a multi-episode recap of the Retail Business Conference with returning special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky. Receive the highlights from Cardinal Health customers, employees, services and more at RBC 2025. This episode's topic is navigating Part B Biling for CGM Devices. This discussion will dive into the nuances that make Medicare billing a challenge for pharmacies and ways Cardinal may be able to help.

Join us as we celebrate 10 years of biosimilars. In this episode of The Counter Talk™ Podcast host Jason Callori speaks with Dracey Poore, Director of Biosimilars at Cardinal Halth to discuss the evolution of biosimilars and their impact on the healthcare landscape. Dracey shares valuable information on it's importance within the market and role of pharmacists. Click here to download the report and learn more.https://www.cardinalhealth.com/en/product-solutions/pharmaceutical-products/biosimilars/biosimilars-report.html

Pharmacy are in a great position to identify patients at risk of mental illness and take action on this public health issue. However, pharmacists themselves are dealing with increased workload staff shortages and stress. In the second episode of a two-part episode mini series, Jason Callori speaks with pharmacist Tonya Shackleford and Wimberly Gayle, who share their personal experiences, insights, and strategies for coping with the pressures of the job. We'll explore the impact of increased workload, staff shortages, and customer expectations, as well as the importance of self-care, delegation, and building a supportive community. This episode offers practical advice and resources for pharmacists and pharmacy staff seeking to improve their well-being and create a more fulfilling work environment.

The month of May is observed as Mental Health Awareness Month. In the first episode of a two episode mini series, join us for a conversation about the unique challenges and rewards of working in a closed-door pharmacy serving the most vulnerable populations. In this episode, we speak with Joan Wissinger, a pharmacist with 25 years of experience serving the mentally ill and homeless in Columbus, Ohio. Joan shares her personal experiences, the importance of empathy and compassion in patient care, and practical advice for pharmacists working in retail settings. Learn how to identify patients at risk, advocate for their needs, and create a more supportive environment for those struggling with mental health.  

The Cardinal Health Retail Business Conference (RBC) is an annual celebration recognizing independent pharmacies and their unwavering commitment to comprehensive patient care in their community. Join us for a deep dive into RBC with pharmacist Joan R. Wissinger, a 25-year RBC veteran! In this episode, Joan shares her insights on why RBC is a must-attend event for independent pharmacists, highlighting the networking opportunities, continuing education courses, and the invaluable experience of connecting with peers.

On this episode of the Counter Talk™ Podcast host Jason Callori speaks with Jeff Harrell, PharmD, CEO of Cascadia, a network of over 30 independent pharmacies in the Pacific Northwest region.  Jeff shares his journey from basketball player to successful pharmacy owner.  He discusses how he built his network and the challenges independent pharmacists are facing today in a competitive market. This episode highlights the opportunities to grow through clinical services, medical synchronization, and more. 

Join Jason Callori and special guest Kim Stokell, Director of Consumer Health Marketing at Cardinal Health, as they dive deep into front-end optimization. This episode explores the importance of a well-designed and merchandised front-end space, how to identify your customer base and their health priorities, and the role of private label products in driving sales. Kim shares valuable insights on how to create a high-performing front end that enhances patient care, boosts profits, and positions your pharmacy as a trusted resource in your community. Learn about the latest trends in customer buying habits, the importance of community engagement, and how to achieve front-end success.

Every February, families of patients and survivors come together during Feeding Tube Awareness Week to celebrate the positive impact of feeding tubes and challenge the associated stigma. Cardinal Health is proud to join this important conversation by sharing our latest podcast episode, hosted by Christina Rollins, a registered dietitian and nutrition support clinician.In this episode, Christina is joined by Katherine Bennett, a pediatric nutrition expert, who shares her experiences with blenderized tube feeding (BTF). Katherine discusses her journey, the benefits of BTF, and offers practical tips for patients and caregivers.• Benefits of BTF: Improved feeding tolerance and quality of life. • Daily Routines and Methods: Practical tips for patients and caregivers. • Risks and Education: Preventing deficiencies through proper education. • Advice for Clinicians: Managing BTF effectively.🔗 Listen now and follow us for more episodes!

Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode’s topic includes Dispill®-USA. This discussion will highlight benefits such as building patient loyalty, medication syncing, and supporting caregivers and patients.

On this episode of the Counter Talk™ Podcast, host Jason Callori speaks with Jerrica Mathis, Vice President of Government Relations, and Bryan Lowe, Director of Government Relations. This episode will explore the perspectives of state and federal government, latest developments in PBM reform and the potential impact of the upcoming election on the pharmaceutical industry. 

Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode’s topic includes Cardinal Health™ Reconciliation. Learn how this solution can provide clear visibility into your pending claims, as well as total reconciled claims.

Each year, the National Community Pharmacists Association (NCPA), in partnership with Cardinal Health, publishes the NCPA Digest, a comprehensive analysis quantifying and profiling the state of independent community pharmacy. The Digest is designed to help pharmacy owners better manage their business and provide elected officials with data to inform policymaking. Cardinal Health has been a proud sponsor of this annual report since 2008, reiterating our commitment to independent pharmacies and their ongoing success as community healthcare destinations. In this episode, Doug Hoey, CEO of NCPA, and Lisa Schwartz, NCPA’s senior director of professional affairs, discuss findings from the 2024 edition of the NCPA Digest with Brad Cochran, executive vice president, pharmaceutical and specialty distribution at Cardinal Health. From patient care services and technological trends to economic impacts and the importance of advocacy, Doug, Lisa and Brad explain how the 2024 NCPA Digest can help independent pharmacists benchmark current business performance and adopt new strategies. Access the Digest here or  log in to your NCPA member profile.  

Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode’s topic includes Women in Pharmacy. It will discuss industry insights that are relevant to women pharmacists to help them become more confident, visionary and supportive to other women leaders in the pharmacy industry. 

Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024!

With the complexity of drug pricing and the evolving healthcare industry, independent pharmacist are able to understand the impact of advocacy within their local, regional and national communities. Pharmacist are taking the initiative to become members of their state legislation and keeping-up-to-date with industry trends.Barry Christensen’s, RPh, owner of Island Pharmacy in Ketchikan, Alaska shares the history of his family business and how advocacy can drive the future of the pharmacy profession. Given Island Pharmacy’s longstanding history in Ketchikan, and the unpredictable nature of the healthcare industry, Christensen learned early in his career that it’s imperative to advocate for the role of independent pharmacists to local, regional and national policymakers.                                                                                                                                                                                Listen to Barry Christensen's journey of towards advocacy within his community.