Listen to Tom Herrmann, MHA, of The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, of University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement.
Moderated by Ashley Sneed, NP, The Ohio State University
Resources on this and other topics are available at www.Cardi-OH.org.
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Listen to Tom Herrmann, MHA, of The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, of University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement.
Moderated by Ashley Sneed, NP, The Ohio State University
Resources on this and other topics are available at www.Cardi-OH.org.
Cardi-OH Radio 55 - Using the Teach-Back Method to Improve Patient Understanding
Cardi-OH
25 minutes 23 seconds
6 months ago
Cardi-OH Radio 55 - Using the Teach-Back Method to Improve Patient Understanding
Listen to Sonal Patil, MD, MPH, and Esther Thatcher, PhD, RN, both from Case Western Reserve University, discuss the benefits of the teach-back method to overcome low health literacy and improve disease self-management, health outcomes, and patient satisfaction. They will review the steps of the teach-back method and demonstrate how to use this effective communication method in the primary-care setting.
Moderated by Colin Crowe, MD, Case Western Reserve University
Resources on this and other topics are available at www.Cardi-OH.org.
Cardi-OH
Listen to Tom Herrmann, MHA, of The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, of University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement.
Moderated by Ashley Sneed, NP, The Ohio State University
Resources on this and other topics are available at www.Cardi-OH.org.
