Listen to Tom Herrmann, MHA, of The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, of University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement.
Moderated by Ashley Sneed, NP, The Ohio State University
Resources on this and other topics are available at www.Cardi-OH.org.
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Listen to Tom Herrmann, MHA, of The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, of University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement.
Moderated by Ashley Sneed, NP, The Ohio State University
Resources on this and other topics are available at www.Cardi-OH.org.
Cardi-OH Radio 46 - Community Health Workers: Connecting Clinical Practices to Patient Neighborhoods
Cardi-OH
19 minutes 38 seconds
1 year ago
Cardi-OH Radio 46 - Community Health Workers: Connecting Clinical Practices to Patient Neighborhoods
Listen to Joan Thoman, PhD, RN, CNS, from Cleveland State University, and Milu Nguyen, RN, BA, BS, from the Delaware Public Health District and The Ohio State University, discuss the important role community health workers (CHWs) play in improving health outcomes including cardiovascular disease. They will explain the training and scope of a CHW, provide examples of how to integrate these professionals into clinical settings, and share case studies.
Moderated by Melissa K. Thomas, PhD, MSPH, MSA, MCHES®, C-CHW, Ohio University
Resources on this and other topics are available at https://www.Cardi-OH.org.
Cardi-OH
Listen to Tom Herrmann, MHA, of The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, of University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement.
Moderated by Ashley Sneed, NP, The Ohio State University
Resources on this and other topics are available at www.Cardi-OH.org.
