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CapTech Trends

CapTech

49 episodes

4 months ago

Agentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dods and Kevin Vaughan, leaders in CapTech’s AI space, for a conversation on how agentic AI can drive value and transformation across organizations. Listen in as they explore the capabilities and future potential of agentic AI, discussing: The evolution of AI into autonomous reasoning systemsTechniques for leveraging...

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Agentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dods and Kevin Vaughan, leaders in CapTech’s AI space, for a conversation on how agentic AI can drive value and transformation across organizations. Listen in as they explore the capabilities and future potential of agentic AI, discussing: The evolution of AI into autonomous reasoning systemsTechniques for leveraging...

Show more...

Episodes (20/49)

CapTech Trends

Agentic AI: Solving Complex Problems with Specialized, Autonomous Agents

Agentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dods and Kevin Vaughan, leaders in CapTech’s AI space, for a conversation on how agentic AI can drive value and transformation across organizations. Listen in as they explore the capabilities and future potential of agentic AI, discussing: The evolution of AI into autonomous reasoning systemsTechniques for leveraging...

4 months ago

28 minutes

CapTech Trends

Building Trust in Agentic AI: The Key to Success

What transformative potential does agentic AI hold for businesses? Join host Brian Bischoff, CapTech CTO, along with Liz McBride and Shane Sullivan, leaders in CapTech's AI space, as they discuss what agentic AI means for the future and how it can catalyze change across organizations. Tune in to explore: Agentic AI’s pivotal role in achieving business outcomesBuilding trust and mitigating bias in AI systemsWhy the human role is essential in AIExamples of practical AI applications in healthcar...

5 months ago

35 minutes

CapTech Trends

AI-Propelled Innovation: CapTech's 2025 Technology Trends

How can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual tech trends and what 2025 has in store for organizations and customers. Tune in to hear: Why agentic AI in automation mattersHow AI-powered data accelerators work When hyper-personalized customer loyalty becomes crucialWhy modernizatio...

8 months ago

34 minutes

CapTech Trends

Consumer AI Study 2024: Shifting Attitudes and Increased Adoption

Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers. Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits.The shift from simply "...

12 months ago

28 minutes

CapTech Trends

Speak Their Language: Why Multilingualism Matters for the Customer Experience

In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty. Tune in to hear more about: How 76% of online shoppers prefer to buy products with information in their native language.Why language is no longer limited to written word; brands should consider how emojis, GIFs, memes, audio, pronouns, and...

1 year ago

31 minutes

CapTech Trends

Improving Your Bottom Line: Using Data to Better Meet Your Customer’s Needs

In this episode, CapTech Principal, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization. Tune in to hear more about: How a “Did You Forget?” online ordering feature resulted in an extra $10M per year for one manufacturing co...

1 year ago

35 minutes

CapTech Trends

Exploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer Study

In this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience and product usability vs. being innovative for innovation's sake. Compared to last year, consumers are more willing to share ...

1 year ago

36 minutes

CapTech Trends

MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI

Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and Principal Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months. Tune in to hear: “If you don’t have good data you’re done.”The importance of having a tight team of business and IT folks on your team.Creating an adap...

1 year ago

38 minutes

CapTech Trends

A Conversation with rvatech/: Innovation at the Intersection of Data and AI

In this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMaxMeghan Holt, rvatech/ board member, CapTech Managing Director rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology community within the greater Richmond, Virginia region. Tune in as we discuss the upcoming rvatech/ Data and AI conference, ...

1 year ago

25 minutes

CapTech Trends

Navigating the AI Evolution: A Discussion with Dominion Energy, Virginia Commonwealth University, and CapTech

In this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business. Tune in to learn how AI is impacting various industries and gain helpful insights to navigate the future as this technology continues to evolve. In this panel discussion we cover: How C...

1 year ago

38 minutes

CapTech Trends

Are you ready for AI in 2024?

AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss: Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT - the endless AI use cases include dynamic pricing, personalization, automation, anomaly detection, and more. Why you should move no...

2 years ago

30 minutes

CapTech Trends

Merging the Physical and the Digital to Meet Customer Expectations

Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for authentic human-like interactionsCreating winning customer experiences through immersive and frictionless technologies The race to capture consumer loyalty by merging digital and physical elements of technology advancements Links: Read the full article...

2 years ago

43 minutes

CapTech Trends

Are Consumers Optimistic about AI?

How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The future of AI and the consumer Read the full study here.

2 years ago

29 minutes

CapTech Trends

Empowering Utility Undergrounding Initiatives through VISTAR

A discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the adoption of emerging technologies. Listen in as we discuss: How the decision to introduce AR positively disrupted Dominion En...

2 years ago

30 minutes

CapTech Trends

Innovating the Game with Armando Bacot and Roberto Castro

In this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice. Tune in as we discuss: NIL: The impact of NIL (name, image, likeness) and how it can create opportunities to learn from business leaders. Sports Technology: The intersection of sports,...

2 years ago

32 minutes

CapTech Trends

A Password-less Future with Passkeys

In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses passkeys, the first step towards a frictionless password future, with Fellow, Mark Badger and Senior Consultant, Andrew Levy. Listen in as we discuss: The brand advantages to being a passkey early adaptor How passkeys can both improve user experience and add security The consumer expectations around the scalability of passkeys Resources referenced in this episode: CapTech Passkey Article: ...

2 years ago

46 minutes

CapTech Trends

Meeting Consumer Expectations in 2023

Tune in to learn about our findings from our third annual Consumer Innovation survey. Bree Basham, Principal and CapTech’s Customer Experience (CX) lead, discusses the key takeaways for brands to consider as we move through 2023. Brand loyalty: The race for customer loyalty is tight. How do brands find customers where they are, and best engage them?Emerging technologies: How can brands meet customer expectations around AR, VR, and the Metaverse?Gen Z: All eyes are on Gen Z, and this con...

2 years ago

26 minutes

CapTech Trends

Kickstarting Advanced Analytics

Are you getting value from the data that you have? Listen in as Vinnie chats with Andrew Novokhatny about moving from traditional to advanced analytics. Andrew is a data and analytics expert and healthcare analytics professor at UNC Chapel Hill. Tune in as we discuss: Pivoting into forecasting and making predictions using your data Don't forget the change management part of the equation How high-performing companies are using their dataHealthcare use cases in the f...

2 years ago

28 minutes

CapTech Trends

The Value of User-Centered Change Management

Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss: Debunking common myths about change managementWhy your OCM and customer experience teams are better together Supporting enterprise-wide product adoption with user-centered change management

2 years ago

24 minutes

CapTech Trends

The Latest in Actionable Data

In this episode, CapTech Technical Director, Cameron Snapp joins Vinnie to dig deeper into data transformation, the importance of data-sharing, and what’s new in the landscape. Listen in as we dig into: Why understanding your data sources and communicating what happens to them, is important for the future. How third-party tools that sit in your data pipelines can make it easier to retrieve the data you need. The value of data democratization across an organization.Observing th...

2 years ago

27 minutes