In this episode, I was joined in the studio by Hanif Joshaghani, the CEO and co-founder of Calgary-based software company, Symend.

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There is a lot to unpack from our 40 minute discussion including:

[1:40]...finding the “social North Star”

[3:00]...Leveraging behavioral science to impact digital interactions

[3:40]...providing value to clients beyond initial problem of past due customers

[14:10]...”Symend” definition: a fair and transparent way of amending relationships

[20:15]...investing in research today that will be realized in 2 years time

[22:45]...Black Swan extreme events played out at least 6 times

[37:50]...we have people with PhDs, neuroscience, psychology and behavioral science degrees

[38:20]...we are experts in how to apply behavioral science to solve interaction in customer engagement problems

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To learn more about Hanif Joshaghani and his company, Symend, click on one or more of the links below:

Symend

==> Website | https://symend.com

==> LinkedIn | https://www.linkedin.com/company/symend/

==> Instagram | @symendinc or https://www.instagram.com/symendinc/

==> Twitter | @SymendInc or https://twitter.com/SymendInc

==> Facebook | @symendinc or https://www.facebook.com/symendinc

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Hanif Joshaghani on LinkedIn | https://www.linkedin.com/in/hanif-joshaghani/

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To find all episodes of the Calgary Business Podcast, follow this link to the personal website of Allen Wazny: https://www.solarnity.io/podcast

Feel free to reach out to Allen Wazny using one or more of the following links:

==> LinkedIn | https://www.linkedin.com/in/allenwazny/

==> Email | allen@solarnity.io or allen@backers.ca 

==> Instagram | @allenwazny