Welcome to Business Excellence for Managers Podcast, where we explore ideas, strategies, and leaders shaping the future of business.
Today’s guest is John Rossman — a powerhouse in digital transformation, leadership, and operational strategy. John is best known for his pivotal role at Amazon, where he was instrumental in launching and scaling the Amazon Marketplace, one of the company’s most game-changing platforms.
He’s also served as a trusted advisor to global organizations like T-Mobile, helping leaders tackle complex challenges in an increasingly digital world. Beyond consulting, John is a keynote speaker, delivering insights on innovation and transformation to audiences worldwide.
He’s the bestselling author of four books, including The Amazon Way,Think Like Amazon, and his latest, Big Bet Leadership, where he lays out a practical playbook for making bold, high-impact decisions in times of change.
In our conversation, John unpacks what it means to lead in today’s hyper digital era—discussing the balance between innovation and operational excellence, the dangers of mediocrity in successful companies, and the mindset future leaders must adopt to thrive.
Get ready for a deep, stimulating dive with one of the sharpest minds in modern business, John Rossman.
Time stamps:
03:10 Introduction to John Rossman.
06:15 John's Journey and Amazon Experience.
09:00 Big Bet Leadership and Transformation Playbook.
12:00 Motivating Teams for Transformation.
13:25 The Importance of Clear Communication.
17:55 John’s Free E-book.
16:01 Operational Excellence and Lean Six Sigma.
22:00 Strengths and Weaknesses of Amazon.
24:25 The Role of Builders vs. Bureaucrats.
29:15 Raising the Leaders of Tomorrow.
35:00 Services Offered by John Rossman.
36:15 Defining Business Excellence.
John’s Books:
“The Amazon Way on IoT: 10 Principles for Every Leader from the World's Leading Internet of Things Strategies“
“Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader“
“Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital Era“
“The Amazon Way: Amazon's 14 Leadership Principles“
Free E-book: “The Pig, the Lipstick and the Playbook of Champions; How to Reclaim Your Business and Win” available on John’s website.
Where to find John Rossman:
Website: www.rossmanpartners.com
LinkedIn: https://www.linkedin.com/in/john-rossman/
Twitter: https://x.com/johnerossman
Facebook: https://www.facebook.com/rossmanpartners
YouTube: https://www.youtube.com/results?search_query=%2F%40johnrossman4914
Email: john@rossmanpartners.com
Where to find Juan and Wave Business Excellence Footprint:
Website Wave BEF: www.wave-bef.com
Website: Health, Happiness & Planet: https://www.wave-bef.com/health-happiness-planet
LinkedIn Juan Steigerwald: https://www.linkedin.com/in/juan-eduardo-steigerwald-01710b1/
YouTube WAVE BEF: https://www.youtube.com/@wavebusinessexcellencefoot1034
Instagram: Health, Happiness & Planet: https://www.instagram.com/health_happiness_planet/
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