In today's episode, we dive into the fascinating world of applying Amazon's principles to your company. Besides Jeff Bezos, there is another person who can tell us more. His name is Steve Anderson, and he is an expert in strategic risk and business growth.
Drawing on decades of experience in the insurance industry, he wrote the book called, “The Bezos Letters: 14 Principles to Grow Your Business Like Amazon”, which has become a Wall Street Journal, USA Today, and international bestseller. With hundreds of thousands of followers, Steve has been handpicked by LinkedIn as one of the world’s most influential thought leaders. He is also Co-founder and CEO of the company called Catalyit.
Get ready to be inspired as we introduce you to our exceptional guest, Steve Anderson, and explore the powerful strategies he has to share.
Timestamps:
[01:40] Introduction and Steve's journey to where he is today.
[05:20] What intrigued Steve about Jeff Bezos?
[07:20] Jeff Bezos' principles for Amazon's growth and their relevance to all businesses.
[16:30] The importance of being obsessed with customer business, not just customer focused.
[17:50] The 3 Customer Experience Pillars and their implementation in your own company.
[20:15] Amazon’s rating and reviews plus questions feature.
[22:35] Prime, customers’ needs and customer focus.
[27:50] The significance of the "It's Always Day 1" mindset for business growth.
[32:30] Two types of decisions companies can make according to J. Bezos.
[36:50] “The Bezos Letters. 14 Principles to Grow your Business Like Amazon” book.
[37:40] Criticism faced by Amazon.
[37:40] Services provided by Steve and where to find him.
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Where to find Steve Anderson:
The Bezos Letters by Steve Anderson and Karen Anderson - Book
email: steve@thebezosletters.com
Links to recommended courses:
Check out the Lean Six Sigma for Managers (LSSfM) Course in this 1.5 minute video
Where to find WAVE-Business Excellence Footprint:
Juan Eduardo Steigerwald - LinkedIn
Wave Business Excellence Footprint - Website
WAVE Business Excellence Footprint - YouTube
WAVE Business Excellence Footprint - Instagram
Feel free to contact Wave team at any time.