Episode 7: Turn HATERS into BUYERS

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Business Banter by the Basin

By George Mattar and Shani Taylor

17 episodes

1 week ago

Global Coach of the Year as Presented by the Duchess of York, Shani Taylor & one of Australia’s youngest CEO’s, George Mattar, CEO of LAB Group Australia, present Business Banter by the Basin! Bringing you the latest in business with a hilarious twist. From scaling your business to navigating leadership challenges, we cover it all—infused with humor and insight. If you’re an entrepreneur or a corporate leader, expect to learn, laugh, and level up as we blend education with entertainment, or as we like to call it, “Edutainment”! Subscribe for your regular dose of business brilliance and fun

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Episode 7: Turn HATERS into BUYERS

Business Banter by the Basin

15 minutes 42 seconds

9 months ago

Episode 7: Turn HATERS into BUYERS

Summary

In this conversation, George and Shani share their experiences with challenging clients in the hairdressing industry, emphasising the importance of effective communication and education in managing client expectations.

George recounts a particularly dramatic incident with a client who misunderstood hair care, illustrating the need for professionals to educate their clients.

The discussion also touches on strategies for turning dissatisfied clients into loyal customers through understanding and effective communication.

Takeaways

• Difficult clients can cost more in the long run.

• Effective communication is key in client relationships.

• Educating clients helps manage their expectations.

• Seeing the problem as separate from the person is crucial.

• Turning negative experiences into positive outcomes is possible.

• Understanding client perspectives can lead to better service.

• Upselling can be achieved through education and trust.

• Maintaining professionalism in challenging situations is essential.

• Using humor can diffuse tense situations.

• Building strong relationships with clients leads to loyalty.

Sound Bites

• "You need to calm down."

• "Turning haters into buyers."

• "Haters are my motivators."

Chapters

00:00The Cost of Difficult Clients

04:55Communication Breakdown: A Hair Disaster Story

09:50Turning Haters into Buyers: The Art of Education

https://linktr.ee/Businessbanterbythebasin