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Built to Finish
Steven Pivnik
51 episodes
1 day ago
Welcome to Built to Finish! Join host, Steven Pivnik, each week as he explores the journeys of audacious goal setters. This includes experienced Founders, CEOs and entrepreneurs sharing pivotal moments that propelled their success. We’ll also be talking with endurance athletes who push the limits of physical and mental ability. This show is brought to you by Acresis — offering tailored, high-impact advisory services to help founders get to their finish line with a strategic acquisition or majority investor recapitalization. To learn more, go to: https://acresis.com/
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All content for Built to Finish is the property of Steven Pivnik and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to Built to Finish! Join host, Steven Pivnik, each week as he explores the journeys of audacious goal setters. This includes experienced Founders, CEOs and entrepreneurs sharing pivotal moments that propelled their success. We’ll also be talking with endurance athletes who push the limits of physical and mental ability. This show is brought to you by Acresis — offering tailored, high-impact advisory services to help founders get to their finish line with a strategic acquisition or majority investor recapitalization. To learn more, go to: https://acresis.com/
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Careers
Business
Episodes (20/51)
Built to Finish
The Perfect Meal Formula: Unlocking Health with Dr. Anna Pleet

Dr. Anna Pleet discusses a comprehensive and compassionate approach to tackling obesity and improving overall health. Anna emphasizes that weight loss is far more complex than the simple "calories in, calories out" mantra. She explains her patient-centered method, which begins with listening and understanding an individual's mindset, motivations, and the emotional barriers, like shame, that can prevent progress. She argues that without addressing the underlying mental and emotional components, any dietary changes are unlikely to be sustainable, pointing to the common yo-yo effect seen in many popular weight-loss journeys.

Anna introduces her "Perfect Meal Formula," a sustainable eating strategy inspired by traditional diets like the Mediterranean. The formula focuses on building balanced meals with three key nutrients, protein, fiber, and healthy fats, to optimize metabolism, regulate appetite, and prevent overeating. The conversation also covers practical advice on calculating protein needs based on goal weight rather than current weight and offers compassionate strategies for discussing health concerns with aging family members. Anna leaves listeners with a powerful reminder to proactively commit to physical activities they love, especially as technology makes our lives increasingly sedentary.

 

Takeaways:

  • Adopt the "Perfect Meal Formula": Focus on inclusion rather than restriction. Build every meal and snack around three core components: a source of protein, a source of fiber, and a source of healthy fat to optimize your metabolism and control your appetite naturally.
  • Address the "Why" Before the "How": Before starting a health journey, take time for introspection. Lasting change comes from addressing the emotional and mental drivers behind your habits, not just from following a diet plan.
  • Calculate Protein Needs for Your Goal Weight: When determining your daily protein intake, base the calculation on your ideal or goal body weight, not your current weight. This provides a more accurate target for fueling your metabolically active tissues. A good starting point for most people is 1 to 1.5 grams of protein per kilogram of their goal body weight.
  • Find Your Personal Motivator: Aesthetics are often a short-term driver. Identify a deeper, more meaningful reason to stay healthy, whether it's playing with grandchildren, enjoying a hobby, or reducing medication dependency. Let that be your anchor.
  • Reframe Conversations About Health: When approaching a loved one about their weight, focus on what matters most to them. Frame the conversation around their desires and goals—like maintaining independence or participating in family activities—rather than just on the need to lose weight.
  • Be Proactive About Movement: As technology encourages a more sedentary lifestyle, it's crucial to intentionally carve out time for physical activities you genuinely enjoy. Don't wait for a health scare; commit now to the activities you want to be doing in your later years.


Quote of the Show:

  • "You've gotta take care of your body or it'll break down for you...The adventure is out there, but people need to remember, go seek it."


Links:

  • YouTube: https://youtube.com/@annapleetmd 
  • Instagram: https://www.instagram.com/annapleetmd
  • Perfect Meal Formula Ebook: https://annapleetmd.kit.com/pmf 
Show more...
5 days ago
40 minutes

Built to Finish
Hugh Massie on Dreaming Big, Starting Small, and Finishing Strong

Hugh Massie, the Founder and Executive Chairman of DNA Behavior, a globally recognized behavioral AI solutions architect, shares his guiding principle for entrepreneurs: "dream big, start small, and finish big." He encourages founders to think beyond financial metrics and focus on the human impact their business can have, even setting goals as audacious as impacting a billion people. He emphasizes the importance of identifying and dominating a niche market channel to become a "category king."

The conversation also delves into the critical, yet often overlooked, topic of wealth management for entrepreneurs, especially pre-exit. Hugh offers practical advice on selecting the right wealth manager, stressing the importance of aligning values and ensuring a personalized approach over chasing the highest returns. He and Steven discuss the common pitfalls entrepreneurs face after a liquidity event, advising a "decision-free zone" for at least six to twelve months to avoid hasty investment mistakes. Finally, Hugh provides a clear framework for founders looking to integrate AI into their current business models, suggesting they focus on both immediate task automation and a complete reimagining of their business for the future.

 

Takeaways:

  • Dream Bigger, Start Smaller: Set audacious, "moonshot" goals for your company's long-term vision, but begin with a focused, manageable starting point. Don't be afraid to aim to impact a billion people, but execute on a small scale first to get the model right.
  • Become a "Category King": Instead of competing in a crowded market, design and dominate a new, niche market channel. Identify a sub-market where you can realistically see a path to becoming the undisputed leader.
  • Prioritize Human Impact Over Revenue: While revenue is crucial, framing your success by the number of lives you positively impact can lead to greater innovation, a stronger company culture, and a more fulfilling entrepreneurial journey.
  • Plan Your Exit Long Before You Sell: Start the process of finding a wealth manager years before you anticipate selling your company. Interview multiple advisors—from small boutiques to large firms—to find one whose values and communication style align with yours.
  • Create a Post-Exit "Decision-Free Zone": After selling your business, resist the urge to make any significant investment decisions for at least 6 to 12 months. Give yourself time to adjust to your new financial reality and gain clarity on your purpose before deploying capital.
  • Integrate AI in Two Ways: First, look for immediate efficiency gains by automating current tasks within your business (like customer service). Second, empower your innovative team members to reimagine your entire business model and develop new, AI-driven products for the future.
  • Don't Sacrifice Your Health or Family: True success is about building a sustainable life, not just a profitable business. Integrate your work with your personal well-being, ensuring you don't lose your health or family in the process of building your company.


Quote of the Show:

  • “I go by the motto, dream big, start small, and finish big.” 


Links:

  • LinkedIn: https://www.linkedin.com/in/hughmassie/ 
  • Website: https://dnabehavior.com/ 
  • Book Link: https://a.co/d/11Xuut7 


Show more...
2 weeks ago
36 minutes

Built to Finish
Optionality, Risk, and Building for the Long Game with Miles Spencer

Miles Spencer is no stranger to risk, resilience, and reinvention. A multi-exit entrepreneur, investor, and adventurer, Miles has spent decades building companies in digital media, mentoring founders, and even chasing adrenaline in places like Pamplona and the deserts of the Middle East. Now, he’s channeling that same spirit into his most personal venture yet: Reflekta, a platform that allows families to preserve and interact with the voices, likenesses, and stories of loved ones.

In this episode, Miles shares hard-earned wisdom on raising capital, managing leadership transitions, and creating optionality in business deals. He also opens up about the emotional journey of digitally reconnecting with his late father, how storytelling drives meaning, and why entrepreneurship is as much about courage and preparation as it is about innovation.

Takeaways:

  • Optionality Creates Leverage: When there’s only one buyer, you’re stuck. Building multiple options—through cash flow, buyers, or deal structures—gives you leverage to negotiate from strength and avoid desperation.
  • Failure Can Be Fuel: A failed venture isn’t the end if you preserve relationships. Investors often back founders who learn from setbacks, seeing resilience as proof of future potential.
  • Right People for the Right Altitude: Not every teammate is built for the summit. Like mountaineering, startups require different strengths at different stages—and leaders must know when to transition roles.
  • Courage Comes from Preparation: Real courage isn’t recklessness—it’s being ready. Entrepreneurs mitigate risk through training, research, and planning, so they can act decisively when the moment comes.
  • Legacy Matters: Success isn’t just financial. Miles’ work with Reflected AI shows how technology can preserve voices and stories, keeping family connections alive across generations.
  • Funding Shapes Values: Who funds you impacts how you operate. Choosing family and friends over institutions can keep your mission aligned with trust, responsibility, and long-term vision.
  • Gradual Innovation Prevents Overload: Powerful technology needs to roll out carefully. Step-by-step adoption—text to voice to hologram—helps people adjust, embrace the benefits, and avoid being overwhelmed.

Quote of the Show:

  • Entrepreneurship is a bit of a trick, right? You create things that look like daredevil challenges, and everyone says “wow,” but then you spend the rest of your time mitigating the risks. It’s not that bad—it’s not that bad, it’s not that bad. With homework, research, training, and so on, the same applies. To a certain extent, entrepreneurship and parenting share a lot of the same dynamics.


Links:

  • LinkedIn: https://www.linkedin.com/in/milesspencer/ 
  • Website: https://milesspencer.com/ 
  • Book Link: https://a.co/d/gO3nHxn 


Show more...
3 weeks ago
39 minutes

Built to Finish
Adam Vernon: From a Pile of Old Skis to a Thriving Outdoor Furniture Brand

Adam Vernon, the Founder and Managing Director of Colorado Ski Furniture, shares his incredible story of how he turned a pile of old skis into a thriving and easily recognized business. With nearly two decades of experience, Adam discusses the evolution of his company, from a weekend stress reliever to a full-time venture that exploded during the COVID-19 pandemic. He details his hands-on leadership style and his philosophy of treating employees like family to foster a culture of low turnover and high motivation.

The conversation explores Adam's practical strategies for longevity and growth, including his aggressive approach to product development, where he knows many ideas will fail but the winners will stick. Adam also dives into his marketing tactics, emphasizing the importance of meeting customers on various social media platforms—from Facebook to LinkedIn—and not being afraid to test new channels. He shares how exceptional customer service, especially turning a problem into a positive experience, is key to creating lifelong, loyal customers

 

Takeaways:

  • Embrace Experimentation: Don't be afraid to constantly try new things, even if you anticipate a low success rate. Adam launches new products regularly, knowing that even if only 20% succeed, those "winners" are what drive the business forward.
  • Turn Problems into Loyalty: View customer complaints as an opportunity. Adam's philosophy is to do whatever it takes to make a customer happy when something goes wrong. He finds that these customers often become the most loyal and are most likely to return because the company fixed the issue effectively.
  • Market Where Your Customers Are, Not Where You Are: As a business owner, you must get out of your own way. Your personal social media preferences are irrelevant; what matters is identifying which platforms your target audience uses and engaging with them there.
  • Lead from the Trenches: Foster a strong team culture by being an active, hands-on leader who is willing to do any job, from cleaning the shop to handling difficult customer calls. This "all hands on deck" approach, combined with flexibility and treating staff like family, builds loyalty and reduces turnover.
  • Gather Internal Feedback to Streamline Operations: Regularly ask your team which products or processes are the most difficult or time-consuming. This feedback is invaluable for identifying inefficiencies and deciding which products to discontinue, ultimately improving your bottom line and employee satisfaction.
  • Listen for the Right Opportunity to Go All-In: A side hustle can be a great way to test a business idea with minimal risk. For Adam, getting laid off from his full-time job was the catalyst he needed to dive in with both feet and commit to making his passion project a success.


Quote of the Show:

  • "As an owner, founder, you need to get outta your own way and realize you may not like any of these social platforms... but really, who are your customers and are any of them on there or are all of them on there? If so, that's probably a place you need to be." 


Links:

  • LinkedIn: https://www.linkedin.com/in/adamvernoncolorado/ 
  • Website: https://coloradoskichairs.com/ 
Show more...
4 weeks ago
34 minutes

Built to Finish
Flipping the Script for National Podcast Day with Steven Pivnik

In this special bonus episode for National Podcast Day episode, our very own, Steven Pivnik, gets interviewed about his experiences so far hosting the Built to Finish podcast. Steven describes his show as informational, motivational, and entertaining, aimed at audacious goal setters, including founders looking to grow, scale, and exit their businesses. He discusses how the podcast extends his brand and allows him to share motivational stories from others. Steven shares that his biggest initial challenge was simply starting, followed by overcoming a "robotic" interview style. He reveals that preparing fewer questions and encouraging a conversational back-and-forth has led to his best episodes. Offering advice to new B2B podcasters, Steven stresses the importance of starting without waiting for perfection and making the listener feel like a "fly on the wall" to a great conversation.


Takeaways:

  • Just Start: The most significant challenge is often getting started. Don't wait until you feel 100% prepared or polished; you will improve as you go.
  • Aim for Conversation, Not Interrogation: Move away from a rigid, robotic question-and-answer format. Focus on creating a natural conversation to make the episode more engaging for both the guest and the listener.
  • Prepare Less to Achieve More: To foster a more natural conversation, try preparing only two or three core questions and allow the discussion to flow organically from the guest's answers. This forces you to practice active listening.
  • Empower Your Guests: Encourage your guests to make the interview as conversational as possible, even inviting them to ask you questions in return. Giving them permission to do so can lead to the best episodes.
  • Find Your Unique Angle: Identify a gap in your niche. Steven found that while many advisors discuss business exits, the founder's personal perspective was missing, so he positioned his podcast to "speak founder".
  • Create a "Fly on the Wall" Experience: Your goal should be to make the listener feel like they are quietly observing a genuine and valuable conversation between you and your guest.
  • Don't Fear the Interrupt: If a guest becomes overly scripted or starts rambling, you can use a pattern-interrupt question (e.g., "What is your favorite ice cream?") to break their script and guide them back to a more authentic, conversational state.

Quote of the Show:

  • "The hardest part is always to start, you know, people, they wanna have all the answers. They want to be super polished. They need to be a hundred percent prepared. And that's definitely not the case with, it shouldn't be the case with most goals. And definitely for podcasting."


Links:

  • LinkedIn: https://www.linkedin.com/in/stevenpivnik/ 
  • Personal Website: https://stevenpivnik.com/ 
  • Company Website: https://aipadvisory.com/ 
  • Podcast: https://podcast.stevenpivnik.com/ 
  • Book Link: https://podcast.stevenpivnik.com/ 
Show more...
4 weeks ago
22 minutes

Built to Finish
Ismael Larrosa on Luck, Design, and Navigating the Startup Rollercoaster

Ismael Larrosa, Founder and CEO of the UX-led development company Capicua, joins the show to discuss his entrepreneurial journey, from defying his father's wishes to attend design school to leading one of the fastest-growing companies in the Americas. Ismael shares his philosophy on the significant role luck plays in success, the importance of choosing the harder, more sustainable path, and how founders can manage the emotional highs and lows of the startup world. The conversation also explores practical strategies for stabilizing revenue, the transformative power of generative AI as a tool for both developers and designers, and why the future of the office depends on fostering creativity, not just offering perks.

 

Takeaways:

  • Choose the Harder Path for Long-Term Growth. When faced with two choices, opt for the one that is more difficult but ultimately more sustainable. This approach helps build skills and creates more robust, long-term solutions for clients.
  • Stabilize the Emotional Rollercoaster. In the early days of a startup, the highs are very high and the lows are very low. To make the journey less stressful, work on strategies that decrease the frequency and gap between those peaks and valleys for a more manageable ride.
  • Escape the "Feast or Famine" Cycle. To create more consistent revenue in a service-based business, you must always be prospecting, selling, and closing. You can further stabilize this by shrinking your scope and focusing on the specific types of clients, problems, and services you are best at.
  • Use AI to Enhance, Not Just Accelerate. Treat AI tools like GitHub Copilot as productivity enhancers, not magic wands. The time saved by AI should be reinvested into improving other aspects of the product, such as documentation, quality assurance, and testing, to deliver more value to the customer.
  • Make the Office a Hub for Creativity. Forcing employees back to an office only works if you provide value they can't get at home. Instead of focusing on perks like restaurants or gyms, redesign the office experience around collaborative, creative work that solves problems in ways that are not possible in a distributed environment.
  • Win on Emotion, Not Just Logic. Competitors can often match logical features, but true differentiation comes from appealing to the user's psychological and emotional needs. As Ismael notes with Apple, a user's feeling about a product is a sign that the company understands them on a deeper level.

Quote of the Show:

  • "Design is something that you can't explain logically. You can only explain emotionally." 


Links:

  • LinkedIn: https://www.linkedin.com/in/ismael-larrosa-fernandez/ 
  • Website: https://www.capicua.com/ 
Show more...
1 month ago
44 minutes

Built to Finish
Dr. Stephen Timme on Transforming Your Sales Strategy with Insight-Led Selling

Dr. Stephen Timme, Founder of FinListics and Author of “Insights Led Selling”, shares his unique journey from academia to entrepreneurship and details the critical shift modern sales organizations must make: moving from outdated feature-and-function pitching to sophisticated, insight-led conversations. He explains why today's executives are under immense pressure to deliver business results and how salespeople can become trusted partners by demonstrating clear financial and operational value. This conversation is packed with actionable advice on how to understand your customer's goals, tailor your message to different stakeholders, and ultimately transform your sales approach to increase deal size, shorten sales cycles, and boost closure rates.

 

Takeaways:

  • Focus on What Executives Truly Want: Modern buyers don't want to hear about features; they want you to: 1. Tell them something they don't already know about their business or industry. 2. Show them the clear business and financial benefits of your solution. 3. Make their life easier by providing concise, shareable materials (like a one-pager) they can use to socialize your idea internally.
  • Earn the Right to Talk Tech: The technical, feature-focused conversation is still necessary, but it should happen later in the sales process. You must first convince the business leaders of the value and business outcome. Once they are sold on the idea, you can bring in the technical teams to discuss implementation.
  • Ask Your Customers "Why?": The most direct way to understand your value proposition is to ask your existing happy customers why they chose you. Call them and ask, "Why do you really buy from us?" Their answers will provide you with the exact language and value points to use with your next prospects.
  • Sales Leaders Must Be Coaches: For a sales transformation to stick, sales leaders must actively coach and reinforce the new methodology. During reviews (like QBRs), they should start by asking how the client is closer to achieving their goals, not just by asking about the status of the deal.
  • Land and Expand in Large Organizations: Getting into a massive company like IBM can feel impossible. The key is to start with one small group or department, demonstrate undeniable value and success, and then leverage that success to "island hop" to other parts of the organization.
  • Start with "How," Then "How Much": Don't lead a sales conversation by promising a specific dollar amount in savings. Customers will be skeptical if you don't know their business. First, explain how your solution drives revenue or improves profitability. Once the "how" is established, you can collaborate to build a business case for the "how much."

Quote of the Show:

  • "Eat your own dog food, dude... You're just talking about your features and functions. You created it. You're very proud of it. But what the VP of sales or the chief revenue officer wants to know is, so how's that gonna help me increase deal size?"


Links:

  • Email: stimme@finlistics.com
  • LinkedIn: https://www.linkedin.com/in/dr-stephen-timme-phd-finance-8177578/ 
  • Website: info@finlistics.com
  • Free Book Download: Insight-Led Selling


Show more...
1 month ago
41 minutes

Built to Finish
The Mindset of a Top Performer: Sales Tactics, 75 Hard, and Stan Sher

Stan Sher, a respected writer, speaker, and president of Dealer eTraining, shares his personal journey from starting as a car salesman at 20 years old to founding his own company, overcoming going broke three times along the way. The conversation dives into why the car-buying process is often unpleasant, which Stan attributes to undertrained, transaction-focused salespeople and a lack of genuine communication. 


He champions a "guest experience" mindset, urging a shift towards treating customers like people rather than dollar figures. The discussion also covers the importance of a consultative communication style, the power of personal discipline through challenges like 75 Hard, and the need for self-awareness, inspired by Mel Robbins' book.

 

Takeaways:

  • Adopt a "Guest Experience" Mindset: Shift your focus from the transaction to treating every customer as a guest. This involves having personal conversations and building rapport, which can overcome the negative stereotypes customers often have.
  • Practice Consultative Communication: Instead of being direct or confrontational, become naturally curious and ask more questions. A consultative approach helps you understand the customer's needs and leads to a more diplomatic and effective conversation.
  • Start Your Day with Intention: Spend the first 15 minutes of your morning watching or listening to something inspirational instead of doom-scrolling. This small habit helps set a positive and motivated mindset for the rest of the day.
  • Learn from Every Generation: If you're a young professional, ask yourself what you can learn from a 65-year-old coworker. Conversely, consider what you can teach and inspire in them. Bridging the generational gap is key for team growth.
  • View All Experiences as Opportunities: Adopt the mindset that every experience you have in life is a good one, because you never know when a skill or lesson learned will become useful.
  • Develop a Process for Failure: Success isn't about never failing; it's about having a clear process for what to do when you fail. Stan's process after going broke was to spend his "9 to 5" applying for jobs and taking every meeting, refusing to give up.


Quote of the Show:

  • "I believe that we need to be consultative in every situation. We all need to be naturally curious. We need to ask more questions." 


Links:

  • LinkedIn: https://www.linkedin.com/in/stansher83/ 
  • Website: https://dealeretraining.com/ 
  • Book Link: https://dealeretraining.com/ 
Show more...
1 month ago
35 minutes

Built to Finish
From Alcatraz Swims to AI: The Grit of a Tech Founder | Brant McNaughton

Brant McNaughton, the Founder and Managing Director of the web development consultancy Ecce. Brant shares his journey of transitioning from a 15-year career in global finance to becoming a tech entrepreneur in the late '90s. For over 26 years, he has built his agency on a foundation of strong relationships and reputation, growing organically through word-of-mouth referrals. Brant discusses the evolution of his business, the temptation to turn bespoke projects into products, and how his team uses "5% Fridays" to innovate with AI. He also provides invaluable insight into building a resilient, non-hierarchical company culture and navigating entrepreneurial challenges like the "feast or famine" cycle and the departure of a key employee. Brant connects the grit required in business to his passion for endurance sports, including his incredible story of swimming from Alcatraz.

 

Takeaways:

  • Prioritize Reputation Above All Else: Brant's business has thrived for 26 years, with 99% of his business coming from his network and word-of-mouth referrals. This underscores the principle that delivering quality work and building trust is the most effective and sustainable marketing strategy.
  • Formalize Time for Innovation: Implement a "5% Friday," giving your team one day a month to step away from client work and explore new ideas and technologies. This dedicated time can foster creativity, improve skills, and even lead to the development of new, valuable projects.
  • Lead from the Trenches to Build Culture: A strong, unified culture is built when leaders are on the shop floor with the team, not in a separate office. Adopting a mentality where no one is above any task—like the All Blacks rugby team captain who still sweeps the change room—eliminates an "us vs. them" dynamic and fosters collective ownership.
  • Don't Catastrophize Key Employee Departures: When a key employee who has been with you for years decides to leave, resist the urge to catastrophize the event. It often creates an opportunity for other team members to step up, take on more responsibility, and bring fresh perspectives to the business.
  • Use Business Downtime to Address "Technical Debt": The "feast or famine" cycle is common in service businesses. During the leaner "famine" periods, instead of worrying, redirect your team's focus to internal projects, process improvements, and fixing problems that were put on the back burner during busy times.
  • Embrace "Type Two Fun" to Build Resilience:  Pushing through difficult challenges, whether it's a grueling endurance event or a tough business problem, builds grit. Brant calls this "type two fun": it feels miserable while you're doing it, but looking back, the sense of accomplishment and learning is deeply rewarding.

Quote of the Show:

  • “Reputation's everything. It’s like when you run a decent pub, it's your name across the door, right?"


Links:

  • LinkedIn: https://www.linkedin.com/in/brantmcnaughton/ 
  • Website: https://www.ecce.uk/ 
  • Linktree: https://a1m.at/brant 
Show more...
1 month ago
42 minutes

Built to Finish
Unlocking Organizational Potential with the Work to Value Management System | Mike Hogan

Mike Hogan, CEO of Insights7, is a seasoned business leader with over 25 years of global experience. Hogan shares his journey from providing advisory services to developing a software-as-a-service platform designed to help organizations align their execution with strategic goals through his "work to value management system." He discusses the common challenge of ensuring entire teams are "rowing in the right direction" and introduces the concept of overlaying a value chain structure on top of the traditional organizational chart to create a single value creation system.  Hogan explains how this approach empowers employees, fosters a culture of accountability, and provides leaders with the objective data needed to make difficult decisions. The conversation also touches on the parallels between entrepreneurship and endurance sports, the role of AI in their platform, and the ideal company profile for implementing their system.


Takeaways:

  • Aligning Execution with Strategy is Paramount: The most significant challenge for many businesses is ensuring that day-to-day operations (execution) are truly aligned with the company's high-level strategic goals.
  • The Value Chain as a Governing Structure: Instead of relying solely on the traditional organizational chart, companies can achieve greater success by making the value chain structure explicit and the governing framework for decision-making.
  • Define Value and Empower Your Team: Leaders should clearly define what "value" means for their customers and stakeholders. This clarity empowers teams by giving them a clear target and the autonomy to determine the best way to achieve it.
  • Objective Data for Difficult Conversations: A system that provides clear, objective data on value creation can facilitate difficult but necessary conversations about performance, even with long-time employees or the leaders themselves.
  • Context is Key for Effective AI Implementation: For AI to be truly effective within an organization, it needs a "ground truth" or a contextual layer that ensures all AI-driven recommendations are aligned with the company's shared understanding of its work-to-value system.
  • The Entrepreneurial and Endurance Mindset: There are strong parallels between the mindset required for successful entrepreneurship and that of an endurance athlete, including planning, preparation, execution, and navigating setbacks.
  • Ideal Client Profile: The "work to value" system is best suited for growth-minded companies, particularly small to medium-sized enterprises (from $10 million to $1.5 billion in revenue), where leaders are still closely involved in the business operations. 


Quote of the Show:

  • “I think showing people who their customers are is one of the greatest gifts you can give.” 


Links:

  • LinkedIn: https://www.linkedin.com/in/mikehoganinsights7/ 
  • Website: https://insights7.com/ 
Show more...
2 months ago
47 minutes

Built to Finish
Content, Community, and Commerce: Evan Dash on Modern Brand Building

Evan Dash, the co-founder and CEO of the billion-dollar kitchenware brand, Dash, shares his remarkable journey from being a firefighter to a corporate executive at Macy's, and ultimately, an acclaimed entrepreneur. He details the initial struggles of launching a business, the relentless challenges of managing cash flow in a rapidly growing company, and the unique experience of navigating a partial exit to a strategic partner, Groupe SEB. Evan provides a masterclass on building a brand from the ground up by focusing on being a "content company" first, fostering a positive team culture, and leading with values. He also discusses his partnership with his wife, Rachel, and offers invaluable advice for aspiring entrepreneurs on the importance of gaining corporate experience before launching their own ventures.


 

Takeaways:

  • Gain Experience on Someone Else's Dime: Before starting your own venture, treat your corporate job as a master's or PhD program. Learn everything you can about the industry, from finance to logistics, and make your mistakes while you're still collecting a paycheck.
  • Focus on Content, Not Just Product: Shift your mindset from being a product company to a content company. The journey of selling a product is endless, requiring fresh content that aligns with seasons, holidays, and lifestyle trends to keep the narrative alive.
  • Build Trust by Understanding Your Customer's Pain Points: When pitching to large retailers, lead with empathy. By demonstrating a deep understanding of their challenges and positioning your brand as a solution, you can break down barriers and build a strong partnership.
  • Prioritize Values to Drive Long-Term Success: Implementing initiatives that prioritize values, like offering paid time off for community work, can become a significant source of company pride and a powerful tool for recruitment and retention.
  • Embrace Organic Influencer Relationships: You don't always need a large budget for influencers. By creating products people genuinely love, you can inspire a wave of user-generated content. Identify and reward these organic ambassadors to build authentic and valuable relationships.
  • Recognize the Power of a Visionary-Operator Duo: For a business to truly succeed, it often needs both a "visionary" who dreams big and an "operator" who is detail-oriented and drives things forward. Respecting and trusting each other's distinct roles is fundamental to a successful partnership.


Quote of the Show:

  • "Everything I needed to know about business I learned on the back of a firetruck."


Links:

  • LinkedIn: https://www.linkedin.com/in/evandash/ 
  • Website: https://bydash.com/ 
  • Book Link: https://a.co/d/61LPRlu 
Show more...
2 months ago
51 minutes

Built to Finish
Paralyzed to Powerful: How Hope, Discipline, and Teamwork Fuel Recovery - Robert Paylor

Robert Paylor, a former standout rugby player for UC Berkeley, shares his incredible journey of resilience and recovery. During a national championship game, a catastrophic injury left Robert paralyzed from the neck down, with doctors telling him he would never walk or use his hands again. Robert recounts the harrowing moments on the field, the devastating prognosis, and the immense physical and emotional challenges he faced in the aftermath. He details how the principles of mental toughness learned in rugby, the unwavering support of his family and teammates, and a profound shift in mindset helped him to defy the odds. From being unable to move to eventually walking again, Robert’s story is a powerful testament to the human spirit's capacity to overcome, find purpose in tragedy, and inspire millions. 


Takeaways:

  • Focus on the Next Most Important Thing: When faced with an overwhelming situation, practice mental toughness by concentrating only on the immediate next step you can take. This prevents you from being paralyzed by the magnitude of the challenge.
  • Control Your Mindset: While you can't always control your circumstances, you can always control your mindset, positivity, and willingness to fight each day. This internal control is a source of power in seemingly powerless situations.
  • Practice Perspective with "Compared to What?" When you feel stuck or defeated, ask yourself, "Compared to what?" This phrase helps put your challenges into perspective by encouraging empathy and focusing on what you
     do have, rather than what you don't.
  • Make a Selfless Commitment: Find purpose beyond yourself by committing to inspire and support others. Knowing that your strength helps others can provide the motivation to keep going, even in your darkest moments.
  • Avoid the "Slow Fizzle" by Taking Small Steps: The biggest threat to a long-term goal isn't always a dramatic moment of giving up, but a gradual fizzling out. Combat this by dedicating even just five or ten minutes to your goal each day to maintain momentum. The hardest part is often just getting started.
  • Embrace the Power of Your Support System: Recognize and lean on the support of your family, friends, and team. This network provides essential strength and resilience during life's most difficult periods.
  • Reject False Hopelessness: Be wary of negative predictions that can kill your motivation. While it's important to be realistic, focus on what is possible and surround yourself with a team that gives you their full support, allowing hope to fuel your efforts. 


Quote of the Show:

  • "Let's not focus on what we don't have. Let's focus on what we do have and what we can do with it".


Links:

  • Twitter: https://x.com/RobertPaylor5 
  • LinkedIn: https://www.linkedin.com/in/robert-paylor/ 
  • Instagram: https://www.instagram.com/rob.paylor
  • Website: robertpaylor.com 
  • Book Link: https://a.co/d/g9E548L 
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2 months ago
48 minutes

Built to Finish
Growth, Transformation, and Risk: What Your Board Really Cares About | Naomi Kent

Naomi Kent, the founder and CEO of The Boardroom Company, discusses the intricate dynamics between founders and boards of directors. Naomi shares her 22 years of experience, outlining when founders should formalize an advisory board, what key roles board members play, and how to navigate the challenging transition when outside investors bring in a more formal board structure. The conversation also explores the powerful parallels between the discipline required for endurance sports, like the Ironman triathlons she has completed, and the focus needed to run a successful business. Naomi provides actionable advice for founders on leveraging their boards, for professionals seeking board positions, and for anyone looking to achieve big goals by harnessing discipline, transparency, and the power of their network.

Takeaways:

  • Understand the Evolving Purpose of a Board: In the early stages, an advisory board's primary role is often to be a "door opener" for new business and opportunities. As a company matures, especially with institutional investment, the focus shifts to governance, growth, and preparing for major events like an IPO. Boards serve different purposes depending on the company's life cycle.
  • Focus on the Three Pillars Boards Care About: When communicating with a board or seeking a board role, frame your expertise around the three things they are most concerned with: growth, transformation, and risk. This includes oversight of potential risks, managing technological and market transformations, and driving different types of growth.
  • Be Transparent When Your Board is New: If you are a founder facing a new, more formalized board for the first time, don't pretend to know everything. Be transparent and genuine, stating that it's your first time and that you would appreciate guidance from experienced members. Remember, the board has invested in you and wants you to be successful.
  • Hire for Character, Not Just Connections: When building a board, personality fit is critical to avoid contentious dynamics. The best board experiences are defined by the people, not the product. Look for attributes like collaboration, humility, and the ability to ask questions constructively without making management look bad.
  • Achieve Big Goals by Telling People: Whether you want to run a marathon, write a book, or start a business, the first step is to tell people about your goal. This creates accountability and opens you up to unexpected help from your network, connecting you with people who can make your goal a reality.
  • Discipline from Fitness Translates to Business: The discipline, goal-setting, and resilience required for endurance sports like an Ironman directly improve business performance. Being physically fit helps you maintain focus, be more alert, and perform better mentally.
  • To Get a Board Seat, Make Your Network Aware: Finding a board role is not like a traditional job search; positions are rarely advertised. Instead of asking for help, you should make your network aware of your desire to join a corporate board, ensuring you are prepared and using the correct "board-level language" to present yourself as a credible candidate.


Quote of the Show:

  • “If you get into the mindset of a loser or someone who's not achieving. Everything's destined to fail, in my opinion. And so everything is about your attitude and everything is about how you approach your day and how you approach your week and the goal settings and things like that.”


Links:

  • LinkedIn: https://www.linkedin.com/in/naomikent/ 
  • Website: https://theboardroomco.com/ 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037 
  • YouTube: https://youtu.be/VXdu5jkMcTQ 
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2 months ago
46 minutes

Built to Finish
Sell Anywhere: How to Conquer Rejection and Find Your Purpose | Donnie Tuttle

Donnie Tuttle, a passionate coach, author of "Sell Anywhere," and professor at the School of Professional Design, shares his transformative journey of relearning sales while living a nomadic life with his family, moving from one Airbnb to another for over two years. He discusses how to move from "the grind to working from your design" by infusing sales with genuine curiosity, joy, and purpose. Donnie explains how he overcame the sting of rejection by adopting an alter ego—the "Joyful Farmer"—and focusing on ulterior motives like having fun and making someone's day better. The conversation explores the importance of authenticity, the power of unconventional follow-ups to create curiosity, and why our smartphones can act as "pacifiers" that kill the boredom necessary for creativity and human connection.

 

Takeaways:

  • Smartphones can be "pacifiers" that stifle creativity. When we're bored, we become curious and adventurous, leading to new relationships and ideas. However, most people turn to their phones during moments of downtime, like waiting in line, which negates a significant part of human purpose by eliminating the opportunity for curiosity to spark.
  • Reframe rejection with an "ulterior motive." To handle the constant rejection in sales, Donnie adopted the persona of a "Joyful Farmer," shifting his goal from simply making a sale to having fun and making someone's day better. By focusing on a positive ulterior motive, the sting of rejection lessens, and the work itself becomes more enjoyable, leading to better results.
  • Create curiosity with uncommon, authentic outreach. Instead of traditional cold calls, Donnie found success by creating curiosity through unique, physical items, such as sending messages in a bottle. This approach led to a 90% meeting rate because it was uncommon and genuine. He stresses that whatever method you use, you have to believe in it, or it will feel like a gimmick.
  • The best way to grow is through referrals. Above all other methods, the most effective way to grow your business is by leveraging your existing happy clients. Serve people so well that they are eager to talk about you. Then, ask them to connect you with other people who think and act like them, expanding your network through trusted relationships.
  • Embrace consistency and follow-up relentlessly. Success in sales requires consistency and repetition. It is critical to have a system for continuous follow-up and to not stop contacting a prospect until they explicitly tell you to stop.
  • Use AI as a tool to unlock your own genius. Donnie encourages the leaders he coaches to use AI tools like ChatGPT to prepare for coaching sessions. By inputting details about a person's personality (e.g., from a DISC test), AI can provide directional suggestions and questions, which the leader can then use to operate from their own genius and make meetings more effective.
  • Find your "joyful work" to unlock strength. True strength and effectiveness come from joy. Donnie helps leaders and their teams find their "joyful work," where their gifts and talents are used purposefully. When you can identify moments where you love the person you are, you can tap into that version of yourself to tackle challenges in business and in life.


Quote of the Show:

  • "Where there's joy, there is an abundance of strength".


Links:

  • LinkedIn: https://www.linkedin.com/in/donnietuttle/ 
  • Instagram: https://www.instagram.com/donnietuttlecoach/ 
  • Personal Website: https://donnietuttle.com/ 
  • YouTube: https://www.youtube.com/c/donnietuttlecoach 
  • Book Link: https://a.co/d/akPgAN7 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037 
  • YouTube: https://youtu.be/yQmb_7q8r9A 


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3 months ago
48 minutes

Built to Finish
Finish Lines & Bottom Lines: A Conversation on Sobriety, Triathlons, and Family Business | Adam Hill

Adam Hill, a professional EOS implementer, international keynote speaker, and CEO of the nine-figure family business, Hill Brothers Chemical Company, shares his incredible journey from a decade-long struggle with alcoholism and anxiety to becoming a world-championship qualifying Ironman triathlete. He details the turning point that led him to sobriety in 2012 and how the principles of community and mentorship in Alcoholics Anonymous became a blueprint for his success in endurance sports and business. Adam explains how he applied the same resilience and systematic approach to revitalize his century-old family company, implementing the Entrepreneurial Operating System (EOS) to overcome a period of decline and lead it to unprecedented growth and profitability.

Takeaways:

  • The Turning Point of Hitting Rock Bottom: Adam's journey to sobriety began in 2012 after a blackout drunk driving incident, which he considers his rock bottom. This moment forced a choice between self-destruction and seeking help, highlighting that recovery is possible even from the darkest of places.
  • The Power of Community and Mentorship: After getting sober, Adam immersed himself in the community of Alcoholics Anonymous, attending a meeting every single day for his first year. He learned the value of having mentors who have walked the path before and a cohort of peers going through similar struggles, a model he later applied to his triathlon training and business leadership.
  • Applying a Systematic Approach to Audacious Goals: To tackle the goal of completing an Ironman, Adam hired renowned coach Mark Allen and followed a structured training method. This success reinforced his belief in systems, which he later brought to his family's business by implementing the Entrepreneurial Operating System (EOS) to solve deep-rooted issues and drive growth.
  • Using Systems as the "Bad Cop": In a family business, making tough decisions about personnel who may be relatives or longtime employees is emotionally charged. Implementing a system like EOS can depersonalize these difficult conversations by focusing on objective metrics, core values, and the greater good of the organization, making the system, not the leader, the arbiter of performance.
  • From Negative to Positive Engagement: Adam consciously decided to stop engaging with negativity on social media and instead began posting a daily pun or dad joke in 2015. This simple, creative act shifted his mindset, fostered a positive online community, and improved his overall well-being by replacing negative inputs with fun and creativity.
  • Achieving Massive Business Growth Through EOS: After his first year as CEO saw the company barely break even and the second year resulted in a loss, Adam implemented EOS. Within two years, the company's revenues grew by 50%, transforming it into a nine-figure business with sustainable profitability and its best-ever financial standing.


Quote of the Show:

  • “A lot of times, we immerse ourselves in the negativity of the world. And one of the best ways that we can get out of that is to stop engaging with the negativity and just do something creative and fun every day. And that drives us to the change that we wanna make in the world.”


Links:

  • Facebook: https://www.facebook.com/adam.hill.39982/about/?_rdr 
  • LinkedIn: https://www.linkedin.com/in/adamchill/ 
  • Website: https://www.eosworldwide.com/adam-hill 
  • TED Talk: https://www.youtube.com/watch?v=jepx2fiMq9s 
  • Book: The Longest Pun War: https://www.dailypunwars.com/the-longest-pun-war/ 
  • Podcast: Fearless Family Business: https://www.youtube.com/playlist?list=PLoQNmXXem1pr_wUgdBLKTtYcriZz4_OYH 
  • YouTube: https://www.youtube.com/@adamchill 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037 
  • YouTube: https://youtu.be/u2VwsHwQEHU 


Show more...
3 months ago
44 minutes

Built to Finish
The Rainmaker Trap: Why Promoting Your Top Salesperson Can Stall Growth | William Bell

William Bell, Chief Sales Officer at Chief Outsiders and Founder and Chief Executive Officer of Accelerate Consulting, discusses the critical strategies for successfully selling a business. He shares his expert advice for founders, covering everything from maximizing valuation to navigating the intense due diligence process. Discover the common "tricks" sellers attempt, such as manipulating pipelines with non-binding letters of intent, and why honesty is always the best policy to avoid derailing a deal. William and Steven also share their personal experiences as members of the CEO Project, highlighting how an advisory board of peers can help leaders brainstorm solutions and accelerate success.


 

Takeaways:

  • Maximize Your Sale: Hiring a good investment banker is the most important first step a founder can take when looking to sell. To get the highest price, your best bet is to try and sell to a strategic acquirer, who will almost always pay more than a private equity firm.
  • Due Diligence is Deep: Be honest and upfront during due diligence, as acquirers will dig deep and likely uncover any hidden information, such as undisclosed stock transfers or shell companies. Trying to "pull the wool over" a PE firm's eyes is very difficult.
  • The "Second Bite" is Real: Founders have a great opportunity for a "second bite of the apple" by rolling equity forward into the new company. This second payout can realistically be three to four times the multiple on the reinvested money.
  • Avoid the "Rainmaker" Trap: Promoting your top "rainmaker" salesperson to sales manager is a "very big mistake" that stalls growth in many companies. The skillset of a great salesperson is completely different from that of a sales manager, and you lose your best person in the field.
  • The Post-Acquisition Myth: Bill completely disagrees with the idea that a private equity firm will automatically fire a founder CEO within a year. Good PE firms often want the founder to stay and will have honest conversations about their future role before the deal closes.


Quote of the Show:

  • “Being a rainmaker is a completely different skillset than being a sales manager.”


Links:

  • LinkedIn: https://www.linkedin.com/in/williambellsr/?trk=people-guest_people_search-card 
  • Chief Outsiders: https://www.chiefoutsiders.com/ 
  • Xcelerate Consulting: https://www.xcelerate-consulting.com/ 
  • The CEO Project: https://theceoproject.com/ 
  • Email: william.bell@xcelerate-consulting.com 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037 


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3 months ago
39 minutes

Built to Finish
Beyond the Game: Joanna Lohman on Authenticity and Resilience

Joanna Lohman is a globally recognized keynote speaker, sports diplomat, mental performance coach, and a former professional soccer player for the Washington Spirit. Joanna shares her powerful journey from the pitch to the podium, offering insights into her transition from elite athlete to transformational speaker and coach.


Joanna dives deep into the pursuit of potential, the power of authenticity, and the dangers of early sports specialization for kids. She reflects on the mentors and meaningful moments that shaped her path, while challenging conventional definitions of success by championing process over outcome and values over validation.


Drawing from her acclaimed book Raising Tomorrow’s Champions, Joanna shares inspiring stories from the world of women’s soccer, offering lessons for athletes, parents, and anyone striving to live with purpose. The episode wraps with heartfelt advice on how to find joy, stay grounded, and raise the next generation to be boldly and unapologetically themselves. 

Takeaways:

  • Diversify Your Work and Play: Joanna highlights the importance of engaging in diverse activities. Her multifaceted career and early involvement in multiple sports underlined how a variety of experiences contributed to her success. Embracing a range of activities can help build a more robust skillset.
  • Focus on Internal Drive, Not External Rewards: Joanna discusses the significance of focusing on internal satisfaction rather than chasing external achievements like medals or scholarships. This mindset fosters true passion and performance. Cultivate a love for the process and personal growth, rather than fixating on the end result.
  • Value of Authenticity: Joanna's approach to life and career underscores the importance of authenticity. Being true to oneself led to her best performances on the field and formed deeper connections with fans. Make authenticity a core value. It builds genuine connections and leads to more fulfilling and impactful experiences.
  • Resilience in Adversity: Joanna's journey through failed leagues and personal challenges illustrates the value of resilience. Struggles can lead to strength and clarity in one's purpose. Embrace challenges as opportunities to grow and build resilience. They often lead to significant breakthroughs.
  • Reduce Sports Specialization: For young athletes, Joanna advises against early sports specialization and encourages a more diversified athletic background to prevent burnout and build overall athleticism. Encourage children to play multiple sports, as this builds comprehensive physical skills and reduces injury risk.
  • Importance of Self-Reflection: Joanna emphasizes self-reflection and understanding personal values to live a fulfilling life. Take time for self-reflection and define your core values. Journal or meditate to understand who you want to be and how to align daily actions with your values.
  • Limit Social Media: Joanna points out the negative impact of excessive social media on self-esteem and values. Limiting social media use can help maintain focus and mental well-being. Reduce time spent on social media to avoid negative influences and to stay focused on personal growth and real-life interactions.


Quote of the Show:

  • "When we live in our values and we speak our truth, we are happier people with deeper satisfaction and enjoyment and meaning, and those are the three key elements to happiness."


Links:

  • LinkedIn: https://www.linkedin.com/in/joannalohman/  
  • Personal Website: https://joannalohman.com/  
  • Book: https://rtcsoccer.com/ 
Show more...
3 months ago
32 minutes

Built to Finish
The Art of the Deal: Kelly Stratton's Insights on M&A

What does it take, not just financially, but emotionally and strategically, to sell the company you built from the ground up?


Kelly Stratton, President and Founder of Quire, a cloud-based platform transforming technical report writing. As a seasoned environmental engineer and advocate for Agile development, Kelly shares her journey through the successful sale of her company and the lessons learned along the way.


She emphasizes the value of assembling a specialized M&A team—accountants, legal advisors, and investment bankers—who can guide founders through complex decisions. Initially skeptical of private equity, Kelly explains how the experience ultimately shifted her perspective and resulted in a better outcome for her business.


From the importance of clean financial records to navigating equity issues and planning for wealth management, Kelly offers actionable insights for any entrepreneur considering a sale. She also explores how to maintain company culture post-acquisition and how her role evolved under new ownership.


With candid reflections on valuation, financial metrics like the Rule of 40, and the indispensable role of a good investment banker, this conversation shines a light on the strategic and emotional realities of exiting a company—and what it means to finish well.


 

Takeaways:

  • Build a Great Team: Carefully select a team of professionals experienced in M&A processes, such as specialized accountants, business attorneys, financial advisors, and even a fractional CFO, if necessary. Their expertise can significantly impact the efficiency and success of the transaction.
  • Engage a Skilled Investment Banker: Find an investment banker well-versed in your industry who can accurately value your business and market it effectively. They should be able to guide you through the entire M&A process and help you understand the true worth of your company.
  • Have Open Conversations with Potential Buyers: Engage in discussions with both strategic buyers and private equity firms. Understanding their perspectives and what they bring to the table will help you make an informed decision about the future owners of your business.
  • Engage with a Wealth Manager Early: Start working with a wealth manager well in advance of the transaction. They can help you understand your financial needs post-transaction, set up donor-advised funds, and implement other strategies to optimize your financial outcomes.
  • Clean Up Your Books: Ensure your financial records are clear, accurate, and follow best practices. Small discrepancies can hold up deals, and having transparent and well-maintained financial records can expedite the process and ensure you get a fair valuation.
  • Prepare for Emotional Challenges: Selling a business you founded can be highly emotional. Preparing mentally for this transition and understanding how to balance the emotional aspects with business decisions is crucial for a smooth process.
  • Adapt and Upgrade Your Team as Needed: Recognize when it’s essential to bring in more specialized team members, particularly those with exit experience. Although it might be tough due to loyalty to your initial team, having the right people in place is key for scaling and facilitating a successful exit.


Quote of the Show:

  • "Don't trust your story with just anyone. They need to know you. They need to have deep expertise and knowledge about the space that you work in." 


Links:

  • LinkedIn: https://www.linkedin.com/in/kelly-l-stratton-5a64485/ 
  • Website: https://openquire.com/ 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037 
  • YouTube: https://youtu.be/1t4cPFqZV8w 
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3 months ago
40 minutes

Built to Finish
Know Your Number: A Masterclass in Exit Strategy - James Hall

In this episode of Built To Finish, host Steven sits down with James Hall, CEO of Enate, to explore his impressive track record in the advanced technology sector and his strategic approach to successful business exits. James takes us through his entrepreneurial journey—starting with the founding of Gen Four in 2012, its acquisition by Accenture in 2017, and his current leadership role at Innate.


He dives into the critical components of building a business with a clear exit in mind, including the importance of knowing your business model, identifying your target buyers, and setting a defined exit number. James also offers expert insights into automation and orchestration technology, navigating due diligence, structuring earnouts, and the key distinctions between founding a startup and running a mature company. Throughout the conversation, he shares the personal motivations that drive him—and the satisfaction that comes from guiding a company to a meaningful and rewarding conclusion.

 

Takeaways:

  • Maximizing Stakeholder Value: Always strategize to ensure that all stakeholders benefit at the exit. This involves knowing your company's strengths, aligning them with market needs, and effectively communicating this value during negotiations.
  • Define Your Target Market Early: Identify and understand your target market and potential buyers early in your company’s lifecycle. This strategic foresight allows you to build a product or service that meets specific market needs and increases attractiveness to potential acquirers.
  • Prioritize Recurring Revenue: While project-based revenue can be significant, recurring revenue models often yield higher valuations. Transitioning from a pure services model to technology-enabled services can provide a steady and predictable revenue stream, making your business more attractive to buyers.
  • Build Proprietary Technology: Develop proprietary technology that underpins your service delivery. This can create significant value and act as a multiplier during valuation. Intellectual property that can be leveraged across multiple use cases is especially valuable.
  • Structuring Earn-Outs Wisely: When structuring an earn-out with an acquiring company, ensure that it’s achievable and not overly dependent on factors outside your control. Strike a balance between what’s taken upfront and what’s contingent to avoid future conflicts.
  • Confidentiality During the Exit Process: It's crucial to manage how and when the information about the exit process is shared within your organization. Maintain a balance between keeping key personnel informed and avoiding unnecessary distractions.
  • Prepare Thoroughly for Due Diligence: Before entering a due diligence phase, rehearse the process and ensure all your financials, contracts, and operational details are in order. Being prepared can streamline the process and reduce the risk of complications.


Quote of the Show:

  • "The real multiplier on the value of the business comes from underpinning services with proprietary technology that enhances the delivery mechanism."


Links:

  • LinkedIn: https://www.linkedin.com/in/james-hall-enate/ 
  • Website: https://www.enate.io/ 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037 
  • YouTube: https://youtu.be/ryC9sDulPOE 
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4 months ago
40 minutes

Built to Finish
The Learn-It-All Leader: How Good Decisions Equal Success | Damon Lembi

Damon Lembi, a two-time bestselling author, podcast host, and the founder and CEO of Learnit, shares his perspective on leadership and decision-making. He discusses the central concept from his book, "The Learn It All Leader," which contrasts "learn-it-alls" who are humble and open to new ideas, with "know-it-alls" who are stuck in their ways. A key decision highlighted in his career was the acquisition of a local competitor right before COVID, a move that proved to be highly successful.


The conversation also explores common decision-making pitfalls for leaders, such as making rash, emotional choices, not involving the right stakeholders, and waiting too long for complete information. Lembi emphasizes that creating a culture of learning starts with leadership and involves giving and receiving feedback effectively to foster psychological safety. He shares personal anecdotes about mistakes made in his entrepreneurial journey, including over-expanding the business and making a poor hiring choice for a COO. The discussion also touches on the impact of AI on business and the motivations behind both Lembi and Pivnik writing their respective books.


 

Takeaways:

  • Key Decisions for Success: Identify and take advantage of strategic opportunities, such as acquiring competitors. For example, Damon mentioned acquiring a local competitor before COVID for a fair price, which significantly benefited their growth.
  • Avoiding Decision-Making Pitfalls: Leaders should avoid making rash or purely emotional decisions, involve the right stakeholders, and consider multiple options rather than viewing decisions as binary choices.
  • Continuous Learning Culture: Promote a culture of continuous learning within your organization, starting from the top. Leadership should model learning behavior, encourage feedback, and create an environment where people feel safe to innovate and make mistakes.
  • Effective Utilization of AI: Leverage AI to optimize tasks and challenge assumptions. Use AI as a sounding board to review plans and gain new perspectives, thus enhancing decision-making processes.
  • Rereading and Implementing Book Strategies: Instead of reading multiple new books annually, focus on deeply understanding and applying the lessons from a few key books that resonate with your goals. Implement these strategies thoroughly for better results.
  • Smart Promotions: Carefully assess why an individual wants a leadership role before promoting them. Ensure they have the necessary skills and desire for leadership to avoid disrupting their performance and team dynamics.
  • Learning from Mistakes: Reflect on past mistakes (dummy tax) to avoid repeating them. Damon shared his experience of overexpansion and making hasty executive hiring decisions without proper due diligence, emphasizing the importance of careful planning and patience.


Quote of the Show:

  • “As an entrepreneur, as a leader, you gotta get comfortable with getting outta your comfort zone and putting your story out on paper and sharing it with the world"


Links:

  • LinkedIn: https://www.linkedin.com/in/damonlembi/ 
  • Personal Website: https://www.thelearnitallleader.com/ 
  • Company Website: https://www.learnit.com/ 
  • “The Learn It All Leader”: https://a.co/d/h5nTxco 
  • “Good Decisions Equal Success”: https://a.co/d/4IO3RU3 


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1ghmiiaRwVtQ9kqqqvmVQY 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/built-to-finish/id1781753842 
  • Amazon Music: https://music.amazon.com/podcasts/665cacbf-79ed-4745-8856-1d8465943c65 
  • Podchaser: https://www.podchaser.com/podcasts/built-to-finish-5907037
  • YouTube: https://youtu.be/n1Sgp1-DCHQ 
Show more...
4 months ago
36 minutes

Built to Finish
Welcome to Built to Finish! Join host, Steven Pivnik, each week as he explores the journeys of audacious goal setters. This includes experienced Founders, CEOs and entrepreneurs sharing pivotal moments that propelled their success. We’ll also be talking with endurance athletes who push the limits of physical and mental ability. This show is brought to you by Acresis — offering tailored, high-impact advisory services to help founders get to their finish line with a strategic acquisition or majority investor recapitalization. To learn more, go to: https://acresis.com/