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Timestamps:
0:00 - The client you thought was a sure thing... then they left
1:00 - Why results aren't enough: The month 3 decision point
2:04 - Clients leave because they can't see what's next
2:45 - The math: $72K vs $120K with same client acquisition effort
4:07 - Part 1: Check-ins that actually matter (not participation trophies)
4:30 - Step 1: Acknowledge specific behavioral wins, not just scale wins
4:50 - Step 2: Reset the goal with specific next steps
5:10 - Step 3: Plant seeds for what's coming next
5:40 - Part 2: Milestone mapping - the game changer coaches miss
6:10 - The onboarding roadmap: Foundation, momentum, optimization, mastery
6:36 - Month 1 and Month 3 check-in examples
7:30 - Part 3: Offer upgrades before they think about leaving
8:10 - Week 9-10: The "what's next" conversation timing
8:35 - Three upgrade options: Maintenance, next level, add-ons
9:15 - Why this system removes awkward renewal conversations
10:15 - Common mistake #1: Waiting until week 12 to discuss renewal
10:54 - Common mistake #2: Generic "great job, keep it up" check-ins
11:30 - Common mistake #3: No clear phases or progression milestones
12:10 - This week's action plan: Audit, map, identify
12:42 - The retention mindset shift: Show them why leaving doesn't make sense
13:30 - Episode wrap: Stop chasing new clients, start keeping current ones
Key Takeaways:
