In this episode, we tell the true story of Qantas Flight 32, where five pilots worked together to land a severely damaged plane and save over 400 lives. We use this moment of collective clarity under pressure as a metaphor for what we often lack in daily communication. While they had training, systems, and support to navigate the crisis, most of us are flying blind in our conversations—without tools or awareness. We introduce the four common Nonviolent Communication disconnects that sabotage connection: diagnosing others, denial of responsibility, demands, and deserve thinking. We zoom in on deserve thinking, which Dr. Marshall Rosenberg called some of the most dangerous thinking we do. This mindset—believing someone deserves praise or punishment based on behavior—often leads to control, blame, and power struggles rather than honest connection. Throughout the episode, we reflect on how the BIG Growth framework helps us shift from judgment to choice, and from autopilot to awareness. Instead of crashing in blame or avoidance, we can land safely in clarity and connection.