In this episode of Behind Every Booking show, I had the pleasure of speaking with Pedro, the co-owner of the stunning boutique hotel Castelo Santa Catarina in Porto. This family-run gem has been welcoming guests for over 40 years, blending rich local culture with exceptional hospitality.
🔑 Key highlights: Why Pedro joined the program Unevitable Hotel Success: Discover his motivations, what he wanted to learn, and whether the experience met his expectations. Dynamic pricing and customer service: How Pedro embraced these strategies to elevate his business.
Exceeding expectations: Pedro’s unique take on managing both guest and employee expectations to create memorable experiences.
The role of technology: Pedro shares his perspective on innovation in the hospitality industry.
Three game-changing takeaways: Learn the key benefits Pedro gained from the program and how they transformed his approach to running a hotel.
This inspiring conversation offers a behind-the-scenes look at the passion and strategies driving one of Porto’s most beloved boutique hotels. It might even spark your curiosity to visit this remarkable place!
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