"Be Insured" is a show where Luke Mardigian, owner of The Mardigian Insurance Agency of Farm Bureau Insurance, and his guests discuss a variety of topics related to insurance, business, and leadership so you can stay protected while growing a thriving business! Each week, Luke is bringing you insider strategies, honest conversations, and tangible tips to help you navigate the world of insurance and entrepreneurship BETTER!
Need to sit down with Luke to discuss your insurance needs? Send him a Facebook message to schedule a FREE insurance review!
This SPOTLIGHT Podcast is featured as the last segment on "Business Rap" each Monday at 9am on the SPOTLIGHT Radio Network. You can also watch production live on Facebook or listen on demand on your favorite podcast platforms including: Spreaker, iTunes, iHeartRadio, and Spotify.
All content for Be Insured is the property of Luke Mardigian and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
"Be Insured" is a show where Luke Mardigian, owner of The Mardigian Insurance Agency of Farm Bureau Insurance, and his guests discuss a variety of topics related to insurance, business, and leadership so you can stay protected while growing a thriving business! Each week, Luke is bringing you insider strategies, honest conversations, and tangible tips to help you navigate the world of insurance and entrepreneurship BETTER!
Need to sit down with Luke to discuss your insurance needs? Send him a Facebook message to schedule a FREE insurance review!
This SPOTLIGHT Podcast is featured as the last segment on "Business Rap" each Monday at 9am on the SPOTLIGHT Radio Network. You can also watch production live on Facebook or listen on demand on your favorite podcast platforms including: Spreaker, iTunes, iHeartRadio, and Spotify.
Are you in a season of feeling overstretched and overwhelmed?
During this episode, Luke and his team talk about how to intentionally create margin inside your business so you can be more fulfilled personally and professionally.
If there’s anything you shouldn’t be afraid to talk about inside your business, it’s money! While some people can feel like it’s awkward or disrespectful to discuss finances with their customers, money should NEVER be a weird conversation.
During this episode, Luke and his team continue their conversation about how to be more transparent about money with your clients and team!
Have you ever been tempted to cut a corner inside your business versus doing it “the right way?”
During this episode, Luke and his team talk about why you must be dedicated to doing things the right way 100% of the time and the “cutting corners” mindset winds up being toxic for your business and its customers.
Nobody wants to make mistakes, but they happen. And when they do, do you intentionally identify them and make practical changes to ensure those same slip-ups don’t happen in the future? Luke calls this process, “Tracking Your Never Happens.”
During this episode, Luke and his team talk about WHY tracking your “Never Happens” is critical to mitigating mishaps and strengthening your systems so you can work more efficiently and increase customer satisfaction.
Change is inevitable and if you’re not planning for it, you are inevitably falling behind.
During this episode, Luke and his team continue their conversation about the importance of planning for change with a focus on HOW you can do this inside your business, and what lessons they’ve learned to make this more effective inside their own business.
Setting realistic timelines with your staff and clients is crucial to avoiding future conflict by setting clear and attainable expectations. Yet, why is it so easy to find yourself over-promising and under delivering?
During this episode, Luke and his team discuss how to talk to your team and clients about timelines so you make sure you fulfill your promises without setting your team up for failure.
Attracting and retaining quality talent is one of the biggest struggles many business owners face. But could more transparency be the key to keeping great employees?
During this episode, Luke and his team continue their conversation about how to create a “sticky” work culture and discuss why being MORE transparent with your staff is the way to earn their respect and loyalty long-term.
Have you ever questioned whether your insurance policy covers X? If you want to run a successful insurance agency (and a successful business) then your clients should never be in the dark about what product they're purchasing and what that product does/does not include. During this episode, Luke and his team discuss WHY it’s critical to be ultra clear about what your clients are purchasing especially in an ever-changing industry like insurance.
If there’s anything you shouldn’t be afraid to talk about inside your business, it’s money. While some people can feel like it’s awkward or disrespectful to discuss finances with their customers, money should NEVER be a weird conversation. During this episode, Luke and his team discuss how to talk to your customers about price with confidence and build transparency around a topic that should never be taboo.
Attracting and retaining quality talent is one of the biggest struggles many business owners face. But could more transparency be the key to keeping great employees? During this episode, Luke and his team continue their conversation about how to create a “sticky” work culture and discuss why being MORE transparent with your staff is the way to earn their respect and loyalty long-term.
Have you struggled to explain your process to a potential client? If so, then that’s a red flag! In order to have a successful business, then having a simple easy-to-understand process should be a no brainer.
During this episode, Luke and his team discuss why you need a user-friendly customer process.
Have you struggled to explain your process to a potential client? If so, then that’s a red flag! In order to have a successful business, then having a simple easy-to-understand process should be a no brainer.
During this episode, Luke and his team discuss why you need a user-friendly customer process.
One of the biggest communication mistakes we see service-based business make is failing to keep their customer informed about where they are in the process. This creates confusion, miscommunicated expectations, and ultimately can harm the trust you need for a successful relationship.
During this episode, Luke and his team discuss WHY it’s critical to keep your customer consistently in the loop, and how to input processes to ensure this kind of mistake NEVER happens within your business.
When it comes to serving your customers well, there are certain things that should just be “No Brainers,” and others that should “Never Happen.”
During this episode, Luke and his team continue their conversation about “No Brainers and Never Happens” and discuss the idea of “Never Happens” from a high-level. More so, listeners will come to understand why this is the biggest key to maximize capital, efficiency, and customer satisfaction.
There are three types of insurance agents—the sheep, the wolves, and the sheep dogs. But which type do YOU need to be in order to be successful?
In this episode, Luke and his team describe each type, the pros and cons attached to them, and talk about why successful agents align themselves with one specific category (and so should you).
The insurance industry can turn many professionals off due to its constant change and complexities. Truthfully, it’s sort of an unsolvable puzzle (which often frustrates those who continually try to “solve” it).
In this episode, Luke and his team discuss what factors contribute to the industry's growing complexity and why agents should be focused less on “solving the puzzle” and MORE on education and competency in order to best serve their clients.
There are certain promises you make to your customer that shouldn’t be negotiable. Instead, they should just happen. For example, if you order a cheese burger...it should come with cheese, right!? Unfortunately, there are times where businesses fail to fulfill these promises and it ends up hurting them in the end.
In this episode, Luke and his team discuss what promises within your agency should be a “No Brainer” and why your fulfillment to these promises is the best way to maximize capital, efficiency, and customer satisfaction.
There are certain promises you make to your customer that shouldn’t be negotiable. Instead, they should just happen. For example, if you order a cheese burger...it should come with cheese, right!? Unfortunately, there are times where businesses fail to fulfill these promises and it ends up hurting them in the end.
In this episode, Luke and his team discuss what promises within your agency should be a “no brainer” and why your fulfillment to these promises is the best way to maximize capital, efficiency, and customer satisfaction.
"Be Insured" is a show where Luke Mardigian, owner of The Mardigian Insurance Agency of Farm Bureau Insurance, and his guests discuss a variety of topics related to insurance, business, and leadership so you can stay protected while growing a thriving business! Each week, Luke is bringing you insider strategies, honest conversations, and tangible tips to help you navigate the world of insurance and entrepreneurship BETTER!
Need to sit down with Luke to discuss your insurance needs? Send him a Facebook message to schedule a FREE insurance review!
This SPOTLIGHT Podcast is featured as the last segment on "Business Rap" each Monday at 9am on the SPOTLIGHT Radio Network. You can also watch production live on Facebook or listen on demand on your favorite podcast platforms including: Spreaker, iTunes, iHeartRadio, and Spotify.
