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Be Customer Led
Bill Staikos
50 episodes
3 days ago
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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Management
Business,
Marketing
RSS
All content for Be Customer Led is the property of Bill Staikos and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
Show more...
Management
Business,
Marketing
Episodes (20/50)
Be Customer Led
Matt Bruno on How AI and People Work Together to Improve Customer Service
4 days ago
42 minutes 19 seconds

Be Customer Led
Gregorio Uglioni on Keys to Human Centric Transformation
1 month ago
37 minutes 39 seconds

Be Customer Led
Mark Levy Decodes the Psychology of CX 101
2 months ago
33 minutes 26 seconds

Be Customer Led
Brian Solis on Mindshift: Reimagining Customer Experience in the Age of AI
2 months ago
38 minutes 17 seconds

Be Customer Led
Jean-Pierre Lacroix on Transforming Your Brand Through Emotional Connection
2 months ago
27 minutes 36 seconds

Be Customer Led
Nick Glimsdahl on The Heart of Service - A Book that lets you walk in the shoes of a CX leader in the trenches
3 months ago
36 minutes 14 seconds

Be Customer Led
Noam Fine on Reimagining Customer Experience with Autonomous AI
3 months ago
38 minutes 32 seconds

Be Customer Led
Ken Hughes on Humanizing Customer Experience
4 months ago
44 minutes 13 seconds

Be Customer Led
Martin Palamarz on Scaling Impact with Journey Management and AI
4 months ago
42 minutes 16 seconds

Be Customer Led
Dr. Chitra Ranganathan on Leading with Data at Scale
5 months ago
37 minutes 25 seconds

Be Customer Led
Brett Frazer on Connecting Employee and Customer Experience
7 months ago
43 minutes 45 seconds

Be Customer Led
Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
7 months ago
26 minutes 32 seconds

Be Customer Led
Tim Mueller-Hickler on Customer Obsession in Action
8 months ago
36 minutes 3 seconds

Be Customer Led
Tom DeWitt on Creating a Culture of Customer-Centricity
8 months ago
38 minutes 14 seconds

Be Customer Led
David Edelman on AI-Driven Personalization and Customer Strategy
9 months ago
33 minutes 54 seconds

Be Customer Led
Amanda Ono on Migrating from Customer to Employee Experience
This week’s episode of the Be Customer Led podcast features Amanda Ono, VP of Customer Experience at Resolver. When she was in college, her passion was the interaction between teams and leaders and how they worked together to drive results. She worked in a wide range of positions, including recruiting, training, and building leadership programs, which led her towards the specific title she holds now. In today’s conversation, we talk about migrating from customer experience to employee experience.
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2 years ago
32 minutes 48 seconds

Be Customer Led
Kimberly Wiefling on Developing Culture and Leadership That Has Impact.mp4
2 years ago
31 minutes 4 seconds

Be Customer Led
Joe Fisch on How CEOs Can Focus on the Customer
The CEO of Wine Access, Inc., Joe Fisch, joins Bill Staikos on this week's episode of Be Customer Led. Through careful selection, engaging narratives, and impeccable provenance, Wine Access makes finding and enjoying the world's most inspiring wines simple. During this episode, Joe discusses a variety of the experiences, insights, and perspectives that he has gained throughout his time working in the wine industry.
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2 years ago
29 minutes 57 seconds

Be Customer Led
Stacy Salvi on Wearables and the Customer Experience
This week on Be Customer Led with Bill Staikos, we interview Stacy Salvi, Vice President of Strategy at Movano Health. Movano Health is creating a portfolio of purpose-driven healthcare products to bring medical-grade, high-quality data to the forefront of consumer health devices. They are on a mission to empower and inspire you to live a healthier, happier life by integrating crucial health data with individualized intelligent feedback in stylish form factors tailored to your specific lifestyle and present you with the data most important to you. Throughout today's episode, Stacy elaborates on Movano's mission and delivers her insights on wearable technology and the customer experience.
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2 years ago
27 minutes 44 seconds

Be Customer Led
Janet Polach on Leadership
Janet Polach, executive coach, speaker, author, and retired marine, joins Bill Staikos for this week's episode of Be Customer Led. Janet has extensive training and expertise as an executive coach and leader-builder. Leaders throughout the world have benefited from her coaching and guidance. She has a Ph.D. in Organizational Leadership and Development from the University of Minnesota and is a retired Marine lieutenant colonel. Today's session focuses on her insights and advice for aspiring and established leaders alike in the realm of coaching.
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2 years ago
29 minutes 19 seconds

Be Customer Led
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com