BDO’s Legal Tech Talk is a podcast hosted by Daniel Gold, Principal, E-Discovery Managed Services Leader, and Eric Derk, Managing Director, Legal Operations. They are joined by judges and legal professionals for exciting discussions on the use of technology in the legal industry.
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BDO’s Legal Tech Talk is a podcast hosted by Daniel Gold, Principal, E-Discovery Managed Services Leader, and Eric Derk, Managing Director, Legal Operations. They are joined by judges and legal professionals for exciting discussions on the use of technology in the legal industry.
Reimagining Legal Billing Innovation: Value Over Hours
BDO's Legal Tech Talk Podcast
16 minutes 28 seconds
2 months ago
Reimagining Legal Billing Innovation: Value Over Hours
This is a special episode of BDO’s Legal Talk podcast, recorded live at the Running Legal Like a Business (RLLB) 2025 conference. Hosts Daniel Gold and Eric Derk sit down with Tiffani Hamilton Huynh, Head of Legal Operations at DHL, for an insightful conversation about the evolution of legal operations, the shift toward value-based billing, and the role of data and relationships in transforming legal service delivery. Tiffani shares her journey growing legal ops at DHL, discusses the challenges and opportunities of moving away from the traditional billable hour, and explains how benchmarking, transparency, and trust are key to driving change. Plus, hear her reflections on the RLLB conference and how she plans to bring new ideas back to her team.
BDO's Legal Tech Talk Podcast
BDO’s Legal Tech Talk is a podcast hosted by Daniel Gold, Principal, E-Discovery Managed Services Leader, and Eric Derk, Managing Director, Legal Operations. They are joined by judges and legal professionals for exciting discussions on the use of technology in the legal industry.
