Episode 64 of Banking Reinvented analyzes the value of a unified banking suite, revealing how financial institutions can break free from siloed legacy systems and create truly customer-centric digital experiences, powered by AI.

In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter to discuss how a single, integrated platform can transform sales, servicing, and customer engagement. From conversational banking to personalized financial coaching, this episode uncovers the strategic blueprint for banks looking to leapfrog their legacy systems and drive meaningful digital transformation.

Tune in to hear why your bank should adopt a unified, AI-powered banking suite that breaks down silos to drive both operational efficiency and revenue growth.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:33) – AI announcements from Google and OpenAI

(05:19) – Reactions to Backbase’s AI-powered Banking Platform

(07:33) – The AI zeitgeist in the banking industry

(09:52) – The value of a unified banking suite

(13:20) – Embracing AI with a unified banking suite

(15:10) – Boosting efficiency alongside sales and servicing

(22:08) – Key principles for getting started with adoption

(25:16) – Key takeaways

(26:38) – Why systems integrations are the “Achilles heel” of banking

(28:29) – Episode wrap-up