In this episode, hosts, Linsey Hugueley and Elizabeth Holtrop, are joined by members from across Compliance Alliance: Kelly Owsley, a Virtual Compliance Officer in our Virtual Partners division, Brett Goodnack, a Compliance Advisor in our Compliance Hub division, and Jeff Swilley, Director of our Tailored Solutions division. Together, they unpack key regulatory developments facing banks, including the SBA’s directive to end the practice of debanking, the implications of disparate impact in compliance, and emerging issues in BSA, such as prohibitions on certain transmittals of funds and new exemptions to customer identification program (CIP) requirements. The conversation highlights how these changes may affect institutions of all sizes, the need for proactive compliance strategies, and the value of leveraging collaboration and tailored support to navigate an evolving regulatory environment

In this episode, Linsey Hugueley interviews Alesha Paulsen, a BSA officer at Honor Bank, discussing her journey in banking, the prevalence of fraud and scams, and the importance of community engagement and education in combating these issues. Alicia shares insights on collaboration among financial institutions and the impact of Bitcoin kiosks on fraud, and offers valuable advice for both banking professionals and customers.

In this insightful discussion, attorney Jessica Guobadia shares her expertise on the complexities of probate, guardianship, and fiduciary litigation. She emphasizes the importance of understanding legal documents like powers of attorney and trusts, and the critical role banks play in safeguarding clients' interests. Jessica also highlights the need for thorough training and clear communication between legal professionals and financial institutions to ensure seamless service and protection for clients.

In this episode of Banking Matters, host Elizabeth Holtrop interviews Will Lucas, Vice Chair of the Texas Bankers Association. They discuss Will's journey into banking, his goals for TBA, the current regulatory environment, and the importance of community banking. Will shares insights on addressing fraud, the future of stablecoin, and the balance between traditional banking and innovation. He emphasizes the significance of staff education, the importance of sound hiring practices, and building relationships within the banking community.

In this episode of "Banking Matters," host Linsey Hugueley interviews Mauricio Leandro, a seasoned BSA and AML compliance executive. Mauricio shares his journey from an unexpected start in finance to becoming a leader in compliance. He discusses the importance of depth of knowledge for BSA officers, the characteristics of successful compliance programs, and the role of executive management in fostering a culture of compliance. Mauricio also offers practical advice on succession planning and resource assessment.

Episode 105 Ron Butler, Texas Bankers Association Chairman In this episode of Banking Matters, host Elizabeth Holtrop interviews Ron Butler, Chairman of the Texas Bankers Association. They discuss Butler’s extensive background in banking, his involvement with TBA, the importance of advocacy and storytelling in banking, and the critical role of community engagement. Butler emphasizes the need for bankers to build relationships with elected officials and the community, as well as the value of mentorship and networking opportunities provided by bankers’ involvement in their state banker associations. The conversation highlights the value of banking as a profession and the impact bankers […]

Episode 104 Susannah Marshall, Arkansas State Bank Commissioner In this episode of Banking Matters, host, Linsey Hugueley, speaks with Susannah Marshall, the Arkansas State Bank Commissioner, about her journey in banking, the current challenges facing the industry, and the future of banking. They discuss the importance of community banks, the impact of regulatory changes, and the need for succession planning in the banking sector. Susannah shares valuable advice for aspiring bankers, emphasizing the importance of engagement and visibility in building a successful career in finance. The views expressed in the Banking Matters Podcast are those of the speakers and do […]

Episode 103 Jan Mills, President, First National Bank of Winnsboro In this episode of Banking Matters, host Elizabeth Holtrop interviews Jan Mills as she concludes her 2024-2025 term as chairman of the Texas Bankers Association (TBA). They discuss Jan’s leadership journey, the priorities she set during her term, and the challenges faced by community banks in Texas and across the U.S. Jan shares insights on the importance of cybersecurity, financial fraud initiatives, and the future of community banking. The conversation emphasizes the value of networking, mentorship, and giving back to the community, concluding with Jan’s advice for emerging leaders in […]

Episode 102 Sarah Maldonado, Vice President of Human Resources at the Texas Bankers AssociationIn this eye-opening episode of Banking Matters, Amanda Mattson sits down with Sarah Maldonado, Vice President of Human Resources at the Texas Bankers Association. They explore how banks can stay competitive in today’s rapidly evolving workplace. The conversation also unpacks what it really takes to attract—and keep—top talent. Sarah shares insights on rising employee expectations and the growing demand for flexibility, career growth, and meaningful feedback. Discover why the old HR playbook no longer works, and how banks must evolve their culture to thrive in the modern talent landscape. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 101 Jon Waldman, President and Co-Founder, SBS CyberSecurity/SBS InstituteIn this must-listen episode of Banking Matters, Amanda Mattson speaks with with Jon Waldman, co-founder and president of SBS Cybersecurity. They unpack the rise of AI in the banking world, and how it’s arming both cybercriminals and cybersecurity defenders alike. They also discuss the top threats banks are facing right now, why vendor management has never been more critical, and how forward-thinking institutions can turn AI into their strongest asset. Jon shares real-world insights that every banking leader needs to hear to stay secure and competitive in this rapidly evolving digital landscape. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 100 Chris Furlow, President and CEO, Texas Bankers AssociationIn this landmark interview marking the 100th episode of Banking Matters, host Elizabeth Holtrop interviews Chris Furlow, President and CEO of the Texas Bankers Association. They discuss the current landscape of banking, including TBA’s litigation efforts against regulatory overreach, legislative initiatives to support community banks in Texas and across the nation, and the implications of cryptocurrency and stable coins on the banking industry. The discussion emphasizes the importance of advocacy and engagement among bankers to navigate these challenges and shape the future of banking. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 99 Charlene Heydinger, president of the Texas PACE AuthorityIn this episode of Banking Matters, host Elizabeth Holtrop engages with Charlene Heydinger, president of the Texas PACE Authority, to discuss the Property Assessed Clean Energy (PACE) program and similar types of financing across the USA. They discuss how this type of program facilitates financing for energy and water-saving improvements in commercial properties, the benefits for lenders, and the program’s impact on revitalizing communities. Heydinger emphasizes the importance of local banks in the PACE ecosystem and highlights how financing such as the PACE program can impact a variety of commercial properties, from agricultural use to metro-area hotels. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 98 John Ortega, G. Ortega LawIn this episode, host Elizabeth Holtrop speaks with John Ortega of G. Ortega Law, based in Houston. John shares his journey from a high school job as a bank teller to his current work spanning the banking and legal sectors. He discusses the importance of relationships in banking, particularly in managing problem loans, and offers insights into the current banking environment and its implications for community and mid-sized banks. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 97 Olga Gladkova, Northwest BankIn this episode of Banking Matters, host, Linsey Hugueley, speaks with Olga Gladkova, a BSA officer at Northwest Bank. They discuss Olga’s journey into BSA/AML compliance, her daily responsibilities, the structure of her department, and the challenges faced in the banking sector. Olga shares insights on implementing a new AML system, balancing regulatory expectations with customer experience, and the importance of training frontline staff. She concludes with advice for newcomers in the BSA AML field, emphasizing the cyclical nature of the work and the importance of perseverance. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 96 Brien O’Connor, Bankers Insurance AgencyIn this episode of Banking Matters, host, Linsey Hugueley, speaks with Brien O’Connor about the intricacies of Directors and Officers (D&O) insurance, emphasizing its importance for banks. He explains the purpose of D&O insurance, the differences between various policies, and the coverage provided to employees and the bank itself. The conversation also touches on common misconceptions, trends in claims, and the significance of understanding policy limits and exclusions. Brien concludes with advice for banks on managing their insurance needs effectively. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 95 Kristina Cunningham, Origin BankIn this episode of Banking Matters, host, Linsey Hugueley, speaks with Kristina Cunningham, Senior Legal Counsel and Senior Vice President at Origin Bank. They discuss Kristina’s unconventional career path in banking, the importance of understanding powers of attorney, guardianships, and trusts, and the legal complexities involved in these areas. Kristina emphasizes the need for banks to have clear policies and educate their staff and customers to navigate these legal issues effectively. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 94 Elizabeth Holtrop, Compliance AllianceIn this episode of Banking Matters, host, Linsey Hugueley welcomes a new cohost, Elizabeth Holtrop. They discuss Elizabeth’s journey into the world of compliance and community banking. They explore the importance of compliance in supporting community banks, the challenges faced by compliance officers, and the need for effective communication and education in the field. The conversation highlights the personal experiences that shape their understanding of compliance and the value of connecting with community members. They also touch on the future of compliance education and invite listeners to participate in the podcast. If you are interested in being a guest on Banking Matters, send an email to info@compliancealliance.com. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 93 Brien O’Conner, Bankers Insurance AgencyIn this episode of Banking Matters, host, Linsey Hugueley, speaks with Brien O’Connor, President of Bankers Insurance Agency. They discuss Brien’s journey into the insurance world and how he landed as an insurance adviser for the financial services industry. The conversation highlights the most important insurance policies for banks to carry, the importance of banks having intimate knowledge of the policy’s intricacies, and why working with an advisor that understands the complexities of insuring financial institutions is beneficial. Brien breaks down financial institution bond insurance, gives examples of how the coverage can be used, and what type of crimes and losses it can help protect against. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 92 Winnie Ling, BlendLaura Benson interviews Winnie Ling, General Counsel and Head of Legal and Head of People at Blend, discussing the evolution of banking technology, particularly focusing on Remote Online Notarization (RON). Winnie explains Blend’s mission to simplify banking processes through technology, the various methods of notarization, and the significant benefits of RON, including increased efficiency and reduced error rates. The discussion also covers the current legislative landscape and offers advice for banks looking to implement RON technology. The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*

Episode 91 Ginger Devine, Citizens First BankIn this episode of Banking Matters, host, Linsey Hugueley, speaks with Ginger Devine, Senior Vice President and Chief Risk Officer at Citizens First Bank. They discuss the importance of third party risk management, the evolution of vendor management, and the challenges faced in retrieving information from vendors. Ginger shares insights on developing an effective risk management framework tailored to community banks and emphasizes the need for accountability in vendor relationships.  The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*