In this episode of the AWS Podcast, we explore the evolving world of contact centers and Amazon Connect. The discussion covers why contact centers remain critical to both business and public sector operations, and how they're transforming from traditional cost centers into valuable sources of business intelligence. Key highlights include Amazon Connect's integration capabilities with AWS services, particularly through AWS Lambda functions, and the recent implementation of generative AI features including contact summarisation, agent evaluations, and Amazon Q in Connect. The conversation emphasizes how modern technology is helping organizations better understand customer needs, improve agent performance, and maintain human empathy in customer service while leveraging automation. The episode also touches on practical aspects of system integration and data management, demonstrating how Amazon Connect helps organizations overcome traditional barriers in contact center operations. https://aws.amazon.com/connect/ https://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/

In this episode, we'll explore how the new Amazon EKS Dashboard solves key challenges in managing Kubernetes at scale across multiple AWS accounts and regions. We'll discuss how it provides centralized visibility into cluster health, versions, and costs - enabling teams to improve governance, streamline operations, and optimize their Kubernetes infrastructure. Listeners will learn about key use cases like version lifecycle management, upgrade planning, add-on governance, and cost forecasting. We'll provide both a high-level overview for architects and managers, as well as dive into some of the technical details that will interest Kubernetes practitioners. 1) Whats New Post: https://aws.amazon.com/about-aws/whats-new/2025/05/eks-dashboard-multi-cluster-view-kubernetes-infrastructure-aws-regions-organizations/ 2) EKS Dashboard User Guide: https://docs.aws.amazon.com/eks/latest/userguide/cluster-dashboard.html 3) Deep Dive blog: https://aws.amazon.com/blogs/containers/deep-dive-amazon-eks-dashboard-for-visibility-into-multi-cluster-operations-and-governance/ 4) YouTube Video: https://www.youtube.com/watch?v=N1I1H2wA1Sk

Simon and Jillian take you on a fast paced update of all things new on AWS!

In the fifth episode of "The Frugal Architect" podcast, Werner and co-host Simon Elisha welcome Morten Keldebaek (CTO) and Robert Hjertmann from Too Good To Go. Too Good To Go is the world's largest marketplace for surplus food, connecting consumers with restaurants, cafes, and grocery stores to rescue food that would otherwise go to waste. The discussion will start with their journey from Endomondo (a sports tracking app) to Too Good To Go, exploring how they applied frugal engineering principles across both startups. They'll dive deep into the technical challenges of scaling a global platform with limited resources, the architectural decisions that enabled their growth, and how their frugal mindset aligns perfectly with Too Good To Go's mission of reducing waste. The conversation will highlight how constraints breed creativity and how asking "why" before building has helped them create sustainable, scalable systems while keeping costs under control. Learn More: • https://aws.amazon.com/architecture/sustainability-pillar/: Explore the Sustainability Pillar of the AWS Well-Architected Framework • https://www.allthingsdistributed.com/the-frugal-architect/: Read more about The Frugal Architect series by Werner Vogels • https://toogoodtogo.com/en-us/movement: Learn about Too Good To Go's mission and impact

There are over 60 new updates that your hosts Simon, Jillian and Shruthi take you through this week!

Simon shares some tips, tricks, and experiences in how Builders can use GENAI in their work to get things done faster, and with better outcomes. Links: Amazon Q Developer CLI: https://github.com/aws/amazon-q-developer-cli Promptz: https://www.promptz.dev/ AWS MCP Servers: https://github.com/awslabs/mcp

Simon and Jillian take you through all the big security announcements from AWS re:Inforce plus a host of cool new features and price reductions!

Dive into single-region resilience with AWS experts John Formento and Tarik Makota as they debunk common misconceptions and share practical strategies for building robust applications. Learn why multi-AZ isn't enough on its own, discover key AWS services for resilience, and get actionable tips for identifying and mitigating failure modes. Learn More: https://docs.aws.amazon.com/prescriptive-guidance/latest/resilience-analysis-framework/introduction.html

Explore FSx for Lustre's new intelligent storage tiering that delivers cost savings and unlimited scalability for file storage in the cloud. Plus, discover how the new Model Context Protocol (MCP) servers are revolutionizing AI-assisted development across ECS, EKS, and serverless platforms with real-time contextual responses and automated resource management. 00:00 - Intro, 00:52 - Introduction new storage class, 03:43 - MCP Servers, 07:18 - Analytics, 09:34 - Application Integration, 15:52 - Business Applications, 16:21 - Cloud Financial Management, 17:44 - Compute, 20:44 - Containers, 21:31 - Databases, 24:25 - Developer Tools, 25:42 - End User Computing, 25:58 - Gaming, 26:34 - Management and Governance, 28:35 - Marketplace, 28:51 - Media Services, 29:29 - Migration and Transfer, 30:01 - Networking and Content Delivery, 34:01 - Security Identity and Compliance, 34:43 - Serverless, 35:06 - Storage, 36:55 - Wrap up Show Notes: https://dqkop6u6q45rj.cloudfront.net/shownotes-20250613-185437.html

Join host Shruthi to discover how organizations use GPU-accelerated computing on AWS. Container Specialist Re Alvarez Parmar shows how Rivian optimizes GPU usage for autonomous vehicles with Amazon EKS. AWS Financial Services expert Sudhir Kalidindi explains real-time fraud detection processing 100B+ events annually. Learn architectural patterns and tools to maximize performance while controlling costs for AI workloads and next-gen applications. Learn More: AWS News Blog: New Amazon EC2 P6-B200 instances powered by NVIDIA Blackwell GPUs to accelerate AI innovations: https://aws.amazon.com/blogs/aws/new-amazon-ec2-p6-b200-instances-powered-by-nvidia-blackwell-gpus-to-accelerate-ai-innovations/ Accelerating Fraud Detection in Financial Services with NVIDIA RAPIDS on AWS: https://github.com/aws-samples/ai-credit-fraud-workflow

Claude 4 Opus and Sonnet, the most powerful models from Anthropic for coding and advanced reasoning, are now available on Amazon Bedrock. Plus, AWS Transform can now accelerate your Mainframe, .NET and VMWare workload modernization. Learn about these updates and more with your hosts Shruthi and Jillian. 00:00 - Intro, 00:21 - Amazon Bedrock, 03:40 - AWS Transform, 07:51 - EC2 P6/B200 Instances, 11:35 - Analytics, 16:55 - Business Applications, 17:27 - Cloud Financial Management, 17:46 - Compute, 20:14 - Containers, 21:27 - ECS, 21:54 - Databases, 27:08 - Developer Tools, 29:15 - End User Computing, 29:53 - Management & Governance, 32:36 - Migration & Transfer, 35:12 - Networking and Content Delivery, 35:35 - Security Entity and Compliance, 36:07 - Service Changes, 37:06 - Services end of support, 38:26 - Wrap up Show Notes: https://dqkop6u6q45rj.cloudfront.net/shownotes-20250530-194643.html

With only nine months to launch Max, Tom Leaman, VP of Site Reliability Engineering at Warner Bros. Discovery had to move fast to keep millions of viewers streaming smoothly. Learn about their innovative approach to measuring efficiency, managing global operations, and building resilient systems at massive scale with your hosts Simon Elisha and Dr. Werner Vogels. Learn More: http://thefrugalarchitect.com/architects/tom-leaman-warner-bros-discovery.html

Nova Premier is our most advanced AI model yet, featuring a million-token context window and enhanced capabilities at nearly half the cost of competitors. Dive into this update and more with hosts Simon and Jillian. 00:00 - Intro 00:31 - Amazon Nova Premier 02:56 - Analytics 04:46 - Artificial Intelligence 11:02 - Business Applications 11:38 - Cloud Financial Management 11:57 - Compute 12:10 - Contact Center 14:50 - Containers 15:13 - Database 17:52 -Developer Tools 18:08 - Management and Governance 20:25 - Networking 22:48 - Marketplace 24:04 - Security Identity End Compliance 26:09 - Storage 27:56 - Outro Show Notes: https://dqkop6u6q45rj.cloudfront.net/shownotes-20250516-191312.html

Discover how GoDaddy manages cloud security at speed for hundreds of developers as Cloud Governance Engineer James Kelley of GoDaddy pulls back the curtain on their transformation using AWS CloudFormation Hooks. Join your host Simon and AWS Product Manager Stella Hie as they dive into the new features that help GoDaddy balance developer freedom with rock-solid security. Learn More: https://aws.amazon.com/blogs/mt/proactively-keep-resources-secure-and-compliant-with-aws-cloudformation-hooks/

Description: Learn how you can use the all new Amazon Q Developer integration with GitLab Duo to automate code generation and review, plus even more updates from AWS. 00:00:00 - Intro, 00:00:28 - SWE Holly Bench, 00:04:31 - Analytics, 00:06:49 - Application Integration, 00:07:14 - Artificial Intelligence, 00:08:53 - Amazon Bedrock Data Automation, 00:14:11 - AWS Health Omex, 00:14:21 - Compute, 00:16:37 - Contact Centers, 00:17:25 - Containers, 00:17:46 - Databases, 00:18:18 - Front end Web and Mobile, 00:18:59 - Management and Governance, 00:20:07 - Migration and Transfer, 00:20:17 - Networking and Content Delivery, 00:20:44 - Security Identity End Compliance, 00:23:24 - Serverless, 00:24:01 - Storage, 00:24:41 - Wrap up Shownotes: https://d29iemol7wxagg.cloudfront.net/719ExtendedShownotes.html

Learn how organizations are transforming IT from a cost center to a value generator through automation, AI, and smart business process optimization, featuring real success stories from AWS Solution Architects Adrian SanMiguel and Greg Harris. Innovate faster with an AWS Genai Competency Partner: https://aws.amazon.com/ai/generative-ai/partners/

Learn about the latest new FM in the Nova family that simplifies conversational AI with low latency, and build safely with new capabilities for Amazon Bedrock Guardrails. 00:00 - Intro, 00:27 - Amazon Nova Sonic, 03:13 - Amazon Bedrock Guardrails, 05:23 - Analytics, 08:18 - Application Integration, 08:37 - Artificial Intelligence, 12:06 - Business Applications, 13:01 - Cloud Financial Management, 13:44 - Compute, 15:04 - Contact Center, 16:29 - Containers, 16:49 - Databases, 19:57 - Developer Tools, 20:59 - Frontend Web and Mobile, 21:20 - Management and Governance, 23:39 - Media Services, 25:37 - Migration and Transfer, 26:46 - Networking and Content Delivery, 28:45 - Artificial Intelligence, 29:58 - Security, Identity, and Compliance, 32:51 - Serverless, 33:57 - Storage, 37:29 - Wrap up Show Notes: https://dqkop6u6q45rj.cloudfront.net/run-sheet-20250418-173723.html

Dive deep into the fascinating world of modern data centers with Sr. Principal Engineer at AWS, Stephen Callahan. Discover how AI is revolutionizing data center design, why nothing is uninteresting at scale, and the innovative ways AWS is tackling sustainability while powering the future of cloud computing. Learn more: AWS Global Infrastructure: https://aws.amazon.com/about-aws/global-infrastructure/ More about Data Center Innovations: https://press.aboutamazon.com/2024/12/aws-announces-new-data-center-components-to-support-ai-innovation-and-further-improve-energy-efficiency

Hosts Simon and Jillian discuss how you can uncover hidden trends and make data-driven decisions - all through natural conversation, with Amazon Q in Quicksight, plus, more of the latest updates from AWS. 00:00 - Intro, 00:22 - Top Stories, 02:50 - Analytics, 03:35 - Application Integrations, 04:48 - Amazon Sagemaker, 05:29 - Amazon Bedrock Knowledge Bases, 05:48- Amazon Polly, 06:46 - Amazon Bedrock, 07:31 - Amazon Bedrock Model Evolution LLM, 08:29 - Business Application, 08:58 - Compute, 09:51 - Contact Centers, 10:54 - Containers, 11:12 - Database, 14:21 - Developer Tools, 15:20 - Front End Web and Mobile, 15:45 - Games, 16:04 - Management and Governance, 16:35 - Media Services, 16:47 - Network and Content Delivery, 19:39 - Security Identity and Compliance, 20:24 - Serverless, 21:48 - Storage, 22:43 - Wrap up Show Notes: https://dqkop6u6q45rj.cloudfront.net/shownotes-20250404-184823.html

Automate compliance checks, manage configurations at scale, and more with AWS Config. Jillian interviews AWS experts Tim Honeychurch and Rodolfo Brenes as they walk you through how you can level up your security with continuous compliance. Learn More: AWS Config Product Page: https://aws.amazon.com/config/ Learn more about Cloud Governance: https://aws.amazon.com/cloudops/cloud-governance/