
In this episode of the AI Interconnect podcast, host Laurent Cochet speaks with Dale Laszig, CEO of DSL Direct, about her journey in the payments industry, the evolution of PropTech, and the importance of storytelling in business. They discuss the impact of AI on communication, the shift towards omni-channel strategies, and the challenges of building a brand in a crowded market. Dale shares insights on trust in technology, lessons learned from industry executives, and her aspirations for the future of DSL Direct.
Takeaways
Dale Laszig transitioned from corporate life to founding DSL Direct to tell a bigger story.
The payments industry has evolved significantly, moving from paper to electronic transactions.
Trust is crucial in high-stakes industries like payments and PropTech.
Storytelling is essential for businesses to connect with their audience.
AI is a useful tool for brainstorming but shouldn't replace authentic voice in writing.
Executive communication has shifted towards more personal and authentic interactions.
Omni-channel communication is now a necessity for effective messaging.
Differentiation in a crowded market requires deeper engagement beyond features and benefits.
Trust is becoming easier to fake, making authenticity more important.
Scaling messages must come from a genuine desire to make a difference.
Sound bites
"I wanted to tell a bigger story."
"I found that I really loved it."
"It's getting easier to fake trust."
Chapters
00:00 Introduction to Dale Laszig and DSL Direct
01:25 The Journey to DSL Direct
03:03 The Evolution of the Payments Industry
06:34 The Role of Authenticity in Storytelling
14:15 Adapting to Client Needs
16:26 The Impact of AI on Writing
20:19 Shifts in Executive Communication
22:34 Omni-Channel Communication in B2B
23:42 The Importance of Positioning
28:26 Trust in the Age of AI
30:32 Challenges in Building DSL Direct
33:07 Lessons from Industry Executives
34:50 Blind Spots in Scaling Messages
36:26 Future Goals for DSL Direct
39:37 The Next Chapter for Dale Laszig
Keywords
AI, PropTech, FinTech, storytelling, payments industry, communication, trust, technology, executive strategies, content creation