In this thought-provoking episode of Agents of Nonprofit, I sit down with conflict resolution expert Shira May to explore how language, empathy, and emotional intelligence can transform the way we handle disagreements. Together, we unpack the psychology of conflict, discuss when mediation is (and isn’t) appropriate, and reveal how small shifts in language can turn confrontation into collaboration. Topics We Cover: The five classic conflict styles — shark, teddy bear, turtle, fox, and owl — an...
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