Featuring: Leah Leaves, Alderaan Operations Solutions In episode 132, I talk with Leah Leaves, founder of Alderaan Operations Solutions, where she helps remote digital agencies grow without the grind. Known for her no-fluff, systems-first approach, Leah and her team embed expert operations managers directly into agencies to break bottlenecks, reduce burnout, and build businesses that can scale without the founder in every decision. We dig into what causes owners to become the bottleneck, the difference between goals, systems, and team accountability, and how every agency—no matter the size—can start building a foundation that prevents burnout and supports growth. Leah also shares how to identify when it’s time to bring in an operator, how to delegate effectively, and why even the best creative agencies need structure to thrive. We wrap by exploring how AI fits into internal operations and why every agency needs an AI Ops roadmap, even if it’s just six months ahead. Key Bytes • Burnout often begins with unclear goals and missing systems; clarity is the antidote.• Leah outlines four agency owner archetypes—the Trusting Optimist, Firefighting Founder, Reluctant Gatekeeper, and Visionary Leader—and how operators help each evolve.• Delegation isn’t dumping tasks; it’s empowering your team with context and ownership.• Documenting the “why” behind your systems drives consistency and accountability.• Operators create the scaffolding for scale—allowing founders to focus on vision, not firefighting.• Every agency, regardless of size, benefits from an AI Ops roadmap to guide internal efficiency.• Start with what you already have—processes, checklists, or recurring workflows—and build from there.• Systems don’t kill creativity; they protect it by removing chaos and decision fatigue. Chapters 00:00 Intro and welcome with guest Leah Leaves, founder of Alderaan Operations Solutions02:00 The Star Wars origin of “Alderaan” and Leah’s path from journalism to operations05:30 From creative to systems thinker: finding flow in operations08:00 How unclear goals and missing systems cause bottlenecks10:00 Guardrails vs. micromanagement: empowering the team without overengineering13:00 The burnout cycle and why delegation is a creative act15:00 The four types of agency owners and their operational challenges20:00 Shifting from bottleneck to visionary: the operator’s role in scaling23:30 Why every agency needs an AI ops roadmap26:30 Putting “robots” in the org chart and making automation work29:00 Low-hanging AI wins: onboarding, recruiting, and workflow automation32:00 Rapid-fire Q&A: distilling systems, theme songs, and unexpected client wins34:45 Closing thoughts and where to find Leah Leah Leaves is the Founder of Alderaan Operations Solutions, where she helps remote digital marketing agencies grow without the grind. Known for her no-fluff, systems-first approach, she and her team embed expert Operations Managers directly into agencies to break bottlenecks, reduce burnout, and build businesses that can scale without the founder in every decision. Contact Leah on LinkedIn, on the Alderaan website, or take their Agency Owner Quiz.