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Accelerate Your Dental Practice with Malika and Michelle
Malika Azargoon and Michelle Affanato
33 episodes
1 month ago
Welcome to the first episode of ”Accelerating Your Dental Practice” with your hosts, Malika Azargoon and Michelle Affanato, Dental Management Consultants.  Starting off, Malika and Michelle discuss the advantages of outsourcing front office tasks in the midst of the hiring drought.  Dental practices can save a lot of time and money by outsourcing tasks including new patient calls, insurance verification and claims processing and follow-up.
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Business
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All content for Accelerate Your Dental Practice with Malika and Michelle is the property of Malika Azargoon and Michelle Affanato and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to the first episode of ”Accelerating Your Dental Practice” with your hosts, Malika Azargoon and Michelle Affanato, Dental Management Consultants.  Starting off, Malika and Michelle discuss the advantages of outsourcing front office tasks in the midst of the hiring drought.  Dental practices can save a lot of time and money by outsourcing tasks including new patient calls, insurance verification and claims processing and follow-up.
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Management
Business
Episodes (20/33)
Accelerate Your Dental Practice with Malika and Michelle
AYDP: Introduction to Dr. Sam's Journey
Episode 34: In this episode we introduce Dr. Sam! Join us as Dr. Sam goes in depth on her unique startup experience, building a patient base, hiring and training challenges, and so much more!   Chapters:  0:00 Introduction to Dr. Sam's Journey 2:50 The Unique Startup Experience  9:10 Building a Patient Base 16:23 Hiring and Training Challenges 18:44 Navigating Team Dynamics in Startups 24:16 Reflections on Financial Foundations 27:39 Setting Goals for Growth and Stability    Malika Azargoon ZarDentalConsulting.com https://www.linkedin.c...   malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co  michelle@affinitymanagement.co  Dr. Sam  https://www.southboulderpediatricdentistry.com/about/philosophy @sobopediatricdentistry    
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2 weeks ago
33 minutes 54 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Introduction to Patient Retention in Dentistry
Episode 35: In this episode we are joined by Special Guest, Angela Davis Sullivan! Join us as we discuss Building relationships with patients, Retention challenges and solutions, Effective patient scheduling techniques and so much more!   Chapters:  0:00 Introduction to Patient Retention in Dentistry 1:57 The Importance of Communication and Team Training 6:06 Building Relationships with Patients 9:50 Personalized Care and Follow-Up Systems 14:53 Converting Emergency Patients into Regulars  18:19 Emergency Preparedness in Healthcare Teams 19:59 Personalized Patient Care Strategies  21:26 Retention Challenges and Solutions  22:09 Effective Patient Scheduling Techniques  23:25 Building Patient Relationships for Retention  25:30 Creating a Follow-Up System  26:51 Understanding Patient Priorities 28:47 Addressing Patient Inactivity  31:04 Team Collaboration and Patient Trust    Malika Azargoon ZarDentalConsulting.com https://www.linkedin.c...   malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co  michelle@affinitymanagement.co  Angela Davis Sullivan  https://adaptivedentalsolutions.com/  https://linktr.ee/AngelaDavisSullivan       
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2 weeks ago
33 minutes 57 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Introduction to Compliance Challenges in Dentistry
Episode 36: In this episode, we are joined by special guest Linda Harvey! Over the years, you may have known Linda Harvey as an OSHA/HIPAA consultant and trainer. What you might not know about Linda is that she's the Founder and Chief Knowledge Officer for the Dental Compliance Institute. DCI is an educational and membership-based organization focusing on a wide range of relevant risk management and compliance topics. DCI provides an added layer of assurance and peace of mind to your existing policies and procedures and annual compliance training. They accomplish that through  one-of-a-kind Train-the-Trainer courses, a vibrant compliance community filled with current resources and tools as well as 1:1 coaching. So if you're ready to level up your compliance knowledge and expertise, check out the Dental Compliance Institute and stop endless google searches for answers.   0:00 Introduction to Compliance Challenges in Dentistry  2:07 Understanding Patient Rights and HIPAA 5:27 Navigating Security Rules and Risk Management  9:12 The Importance of Training and Education  12:46 The Role of Technology and AI in Compliance  16:28 Business Associate Agreements and Accountability  19:57 Future of Compliance in Dentistry  23:53 Conclusion and Resources for Dental Practices    Malika Azargoon ZarDentalConsulting.com https://www.linkedin.c...   malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co  michelle@affinitymanagement.co  Linda Harvey linda@compliancepartners.net      
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2 weeks ago
31 minutes 30 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Enhancing Patient Experience and Handoffs
Episode 33: In this episode Michelle and Malika discuss Enhancing patient experience and Handoffs. Everything from the importance of follow-ups and communication to navigating financial conversations with patients!  Chapters: 0:00 Enhancing Patient Experience and Handoffs 9:58 The Importance of Follow-Ups and Communication  18:36 Measuring Case Acceptance and Treatment Plans 25:21 Navigating Financial Conversations with Patients  Malika Azargoon ZarDentalConsulting.com https://www.linkedin.c...   malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co  michelle@affinitymanagement.co 
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3 months ago
33 minutes 32 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Introduction to Alternative Hygiene Scheduling Models
Episode 32: Intro to Alternative Hygiene Scheduling Models  In this episode Malika, Michelle, and special guest Rachel Wall discuss the importance of understanding Traditional, Assisted, and Alternative hygiene models, Benefits of incorporating Alternative hygiene into your practice, overcoming financial concerns in assisted hygiene, Implementing assisted hygiene into your practice, The role of dentists in hygiene care, and so much more!    Chapters:  0:00  Introduction to Alternative Hygiene Scheduling Models 1:29  Understanding Traditional vs. Alternative Hygiene Models 3:32  Benefits of Alternative Hygiene Scheduling  7:13  Assisted vs. Accelerated Hygiene Explained 9:19  Overcoming Financial Concerns in Assisted Hygiene  11:34  Implementing Assisted Hygiene in Practices  14:49  Utilizing Assisted hygiene in Pediatric Practices  18:31  Navigate State Regulations in Hygiene Practices 20:50  Maximizing Hygiene Productivity and Standards  22:44  The Role of Dentists in Hygiene Care 29:44  Patient Capacity for Full-Time Hygienists  31:17  Planning for Successful Implementation of Hygiene Models   Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/  malika@ZarDentalConsulting.com    Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/  michelle@affinitymanagement.co    Rachel Wall Rw@inspiredhygiene.com       
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3 months ago
34 minutes 27 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Insurance with Malika
Accelerating Your Dental Practice Episode 30, Insurance with Malika   This time, Malika and Michelle offer insight on Insurance! The team discusses how long it takes for startups or acquisitions to start seeing insured patients and what this looks like as well as information on working with third-party administrators. Malika also discusses timelines, how to navigate the insurance process, and even small pearls of wisdom that you do not want to miss!       00:24                           Introduction and Malika Introduces The Insurance Topic 01:30                           How Quickly Can You Get in Network – The #1 Question 02:40                           Knowing What You’re In Network With 05:25                           Using the Data and Pulling Fee Schedules 07:30                           Deciding on Which Insurance to Utilize 09:30                           How Long Getting In-Network Can Take 14:00                           Credentialing 16:30                           Associate Onboarding and Credentialing 18:20                           Third Party Administrators 23:00                           Keeping on Top of Your Fee Schedules 27:00                           Reach out to the Insurance Carrier before Associating or Getting                                                    Credentialed 29:00                           Closing Goodbyes         Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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6 months ago
29 minutes 54 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Team Building with Dr. Josh Kuykendall
Accelerating Your Dental Practice Episode 29, Team Building with Dr. Josh Kuykendall   On this month’s episode, Malika and Michelle are joined by Dr. Josh Kuykendall. Dr.  Kuykendall owns a practice in Spring, Texas and has heaps of knowledge on team moral, keeping employees motivated, and building a good office culture. Dr. Kuykendall shares specifics about the office culture he has created and the types of team building activities he facilitates throughout the year. The team discusses why these types of events are so important and what they truly mean to the employees that participate. Dr. Kuykendall shares several amazing and unique things that his practice does but wait until the end of the episodes to hear about the massive turn out that Free Dental Day at the office had one year!   00:45                            Introducing Dr. Josh Kuykendall 02:45                            Profit Sharing and Employee Motivation 05:30                            Implementing Change and Sticking with It 08:35                            Weekly Gift Card Incentive Raffle 14:55                            Keeping Employees Happy 18:30                            Monthly Outing Incentive 23:35                            Quarterly Team Building 28:20                            Retention in Staffing and Impact 32:00                            Holiday Event for the Staff 34:00                            Holiday Bonuses and Attendance 40:50                            Free Dental Day 45:30                            Closing Thoughts                                     Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co   Josh Kuykendall info@springdentist.com https://www.springdentist.com/ https://www.instagram.com/springdentist/
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7 months ago
46 minutes 25 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Mastering Time Management
Accelerating Your Dental Practice Episode 28, Mastering Time Management On this episode, Malika and Michelle discuss time management within a practice. Join the team as they dive into how everyone in the office can become more efficient when they really focus on finding time for uninterrupted work and getting creative with the way that they do work. With their combined knowledge of clients and working in offices themselves, Malika and Michelle push further to really understand and breakdown where improvements can be made to the office schedule which is a major way to improve time management as well. When we understand what our days look like and truly evaluate our time realistically, improvements to efficiency can be made with ease! 00:55 Introduction and Time Management02:05 Scheduling and Keeping Time Estimates Realistic06:00 Setting Your Workspace up For Success07:55  Being Efficient in the Morning to Prepare for the Day10:35  Hygienists and Scheduling the Right Amount of Time16:55 Adjusting Appointment Time to Streamline the Patient Experience. 20:15 Challenges with Administrative Work21:45 Outsourcing for Time Efficiency23:00 Finding Time for Uninterrupted Work27:50 Getting Creative with Catching Up on Work29:00 Final Thoughts and Closing Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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8 months ago
31 minutes 23 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Staffing
Accelerating Your Dental Practice Episode 27, Staffing On this episode, Malika and Michelle tackle staffing within the practice. Topics such as proper onboarding, why checking references is so important as well as things to go over when presenting an offer letter are discussed. Malika and Michelle pull from client experiences and other issues that they have come across to give advice on everything from scheduling, to hiring the right HR company. For those with practices that need structure within the realm of staffing, this episode is full of valuable information to set a practice up for success. 00:31 Introduction with Malika and Michelle01:29 Staffing and What Hiring Looks Like Now02:15 Having a System for Onboarding06:30 References and Background Checks10:10 Job Description Overview12:05 Hours and Scheduling within the Office18:01 Taking Time Off21:21 How Proper Documentation Could Save the Practice 22:35 Having a Handbook and Hiring the Right HR Company 24:15 Abiding by Rules and Regulations29:59 Closing Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co HR Companies Mentioned: Bent Ericksen Cedar Solutions HR for Health
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10 months ago
31 minutes 43 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Growing Your Practice with Dental Practice Expert Dr. David Maloley
On this episode, Malika and Michelle are joined by Dr. David Maloley. Dr. Maloley is a dental expert, author, speaker and coach focusing on creating dream dental practices. On this episode, hear Dr. Maloley’s takes on how to improve the practice as a whole, including topics like burnout, how to focus on the what drives employees, as well as how to create a productive office culture. The team dives deep into tricky employees, hiring the right fit to the team, as well as where to be able to compromise and balance. Finally, Dr, Maloley shares a final note and advice you’re sure to want to hear. 00:30 Introducing Dr. Maloley02:45 Burnout and Personal Breaking Points05:10 Most Common Burnout Symptoms and Signs09:00 Dos and Don’ts of Tackling and Confronting Burnout12:35 Cultivating a Culture in the Office14:30 Performance and Expectations16:30 Having Difficult Conversations and Sticking to Company Values 19:00 Book Recommendations for Communication20:35 Generational Differences and Work Life Balance28:50 Training and Setting Employees up for Success32:25 Advice for When Things Get Tough38:25 Final Advice and Closing Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co David Maloley https://relentlessdentist.com/ https://www.facebook.com/RelentlessDentist dr.dave@relentlessdentist.com
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11 months ago
39 minutes 39 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Optimizing Your Practice with Billing and Outsourcing Expert Amanda DeMoura
Accelerating Your Dental PracticeEpisode 25, Optimizing Your Practice with Billing and Outsourcing Expert Amanda DeMoura On this episode, Malika and Michelle are joined by Amanda DeMoura. Amanda is the Founder of Essential Dental Services, a dental billing company made up of dental practice managers. Amanda and Essential Dental Services are ready with custom help with claims, billing and insurance tasks. Amanda shares insights on what makes a more cohesive team, keeping an office productive as well as getting on top of proper documentation and why it is so important. The team pinpoints the top things that cause AR reports to build, why outsourcing is beneficial and what this looks like too. Finally, Amanda shares her own podcast happenings and Michelle shares a funny story from her office days that is a must hear. 00:32 Introducing Amanda DeMoura01:25 The disconnect between the Administrative and the Clinal Teams04:00 The struggles of Perio Charting and Documentation – How to get it done 09:35 Clinical Notes – Why they are so important13:00 Time Management – a balance between Productivity and Profitability 13:28 The Top 3 things that build up an Aging Report15:15 V erification of Benefits17:00 Outsourcing to keep claims from building19:50 Being days ahead of Verification to Maximize Productivity22:20 Setting good habits with patients and Insurance23:05 The “fainting” patient24:30 “The Breath of Fresh Air” Dental Podcast and Closing Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co Amanda DeMoura https://essentialdentalservices.com/ https://www.instagram.com/essentialdentalservices/ amanda@essentialdentalservices.com
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1 year ago
25 minutes 47 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Optimizing Your Practice with Office Manager Beverly Wilburn
Accelerating Your Dental PracticeEpisode 24, Optimizing Your Practice with Office Manager Beverly Wilburn On this episode, Malika and Michelle are joined by Beverly Wilburn. Beverly is an office manager for a successful dental office that specializes in periodontics and dental implants. Beverly is an AADOM Diplomate who also recently won Practice Administrator of the Year. Topics including what to do and what not to do in the office, building and cultivating relationships within the office, different types of office managers as well as what it takes to have the role are discussed. Being an Office Manager means so many different things and the role can vary depending on office needs but being willing to step in and be involved is one of the most important qualities that one can have. The Office Manager role really ties the whole practice together and is a major component to a successful office. 00:28 Introducing Beverly Wilburn01:40 Varying types of Office Managers03:40 The Office Manager role05:00 The tools that create a good Manager07:15 Qualities of an Office Manager10:35 Being an involved part of the team13:30 Resources and building a network for success17:30 Advice for the Office Manager on empowering the team 19:55 Your relationship with the team as an Office Manager 23:50 Why conferences and trainings are so important28:05 Advice to the Dr. – Clearly define the Office Manager role 30:00 Support within the office – Good Coaching and more31:05 Closing and where to find Beverly Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co Beverly Wilburn https://www.linkedin.com/in/beverlywilburn/ https://www.facebook.com/beverly.wilburn/ https://www.instagram.com/dearbevvie_/
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1 year ago
32 minutes 38 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Optimizing Insurance and Financial Planning with Nick Cepparulo
Accelerating Your Dental Practice Episode 23, Optimizing Insurance and Financial Planning with Nick Cepparulo   This month, Malika and Michelle are joined by Nick Cepparulo, Vice President of CFS Dental Division. Nick talks about how their financial services can assist in optimizing a practice’s finances through insurance evaluation and assistance in assessing finances. Nick discusses the benefits of looking at insurance policies often to understand them better and also to get the most out of the purchased coverage. A deep dive on the different types of insurances startups might need is talked about as well as why it’s important to look at one’s policy prior to renewal in order to make sure it’s the correct one for them and that the price is right too. Although in the moment spending money for something that may or may not happen seems unimportant, these policies can be lifesaving and the team shares personal experiences and moments when they have been used. Protecting the business and lives that are involved within a practice is important for anyone trying to grow and accelerate their dental practice and Nick and the CFS Dental Division make that easier.   00:35                                        Introducing Nick and CFS Dental Division 01:25                                        How Insurance and Financial Planning can accelerate your practice 02:45                                        How often you should reevaluate your insurance policies 06:00                                        What insurances startups will need 08:50                                        Business insurances 12:00                                        Why insurance policies are important in time of crisis 18:00                                        Life insurance is for anyone of any age 20:00                                        Full service financial planning via CFS’s sister company 26:00                                        Being educated and aware as a startup 28:30                                        Why having an advisor is so important 34:00                                        Closing   Nick Cepparulo www.CFSdentaldivision.com https://www.instagram.com/cfsdentaldivision/   Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
35 minutes 11 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Marketing Your Practice on Social Media with Minal Sampat
Accelerating Your Dental PracticeEpisode 22, Marketing Your Practice on Social Media with Minal Sampat This month, Malika and Michelle are joined by Minal Sampat. Minal is a Marketing Strategist, Bestselling Author, and Speaker who is passionate about what Social Media can do for practices. In this episode Minal discusses all aspects of how marketing on social platforms can really help practices stand out from the rest. She discusses how to get started and even what the best way to get started is. Minal also gives advice on how to create a natural and organic atmosphere on social media. Practices can have a presence on social media that is easy and also gains traction just by being authentic. The first step to using social media to one’s advantage is getting started, the rest comes easy by just keeping content natural to the practice and individual. 00:40 Introducing Minal Sampat01:30 Marketing on Social Media02:15 The good, the bad, and the ugly of Social Media 06:35 Starting on Social Media07:30 Does your practice need Social Media?09:00 Creating an easy and organic post16:25 How many posts should you post?19:25 Creating captions that work20:30 Strategies for gaining followers26:25 Network with patients and their businesses 28:50 You don’t have to share what you don’t want to 31:30 Closing thoughts Minal Sampat https://minalsampat.com/ https://marketologist.com/ Info@MinalSampat.com Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
35 minutes 2 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Knowing Your KPIs
  Accelerating Your Dental Practice Episode 21, Knowing Your KPIs   This episode is all about Key Performance Indicators, or KPIs. KPIs can give practices a good idea on what the practice is looking like from a data standpoint. Malika and Michelle discuss their favorite KPIs and what these mean for a practice. No two practices are the same and personalized analytics can tell a very unique story about a practice. Michelle and Malika, with their experiences in offices across the country, give insight on how these analytics can be used and the expectations associated with certain metrics. Overall KPIs can be incredibly useful for the success of a practice.       00:45                                       Introducing the topic: KPIs 02:25                                       Malika’s Favorite KPI 07:30                                       Michelle’s Favorite KPI 12:40                                       Hygiene Reappointment Metrics 14:05                                       When to Schedule the next Appointment 15:10                                       Office Production Overall 18:01                                       Pediatric Practices and KPIs 20:14                                       Insurance Claims 23:20                                       Using Analytics to streamline reports and KPIs 26:10                                       Keeping up with your Metrics 27:20                                       Closing     Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com   Michelle Affanato affinitymanagement.co New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
28 minutes 14 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Dental Warranty with Brad Titensor
Accelerating Your Dental Practice Episode 20, Dental Warranty with Brad Titensor This episode’s guest, Brad from Dental Warranty, sheds light on the new way that patients are protecting their dental investments. Dental Warranty is working with practices nationwide to provide peace of mind to patients by covering their dental procedures for up to six years. This also allows for practices to see an increased case acceptance rate as well as allow for patients to feel good about coming back to keep up maintenance on their investments knowing that they are protected. Dental Warranty is also giving AYDP listeners a special deal – mention AYPD and get started for just $250. 0:31 Introducing Brad from Dental Warranty 1:56 What is Dental Warranty?4:30 Protection through Dental Warranty 9:30 How patients sign up 15:20 Coverages and Warranties18:55 Appealing to patient needs in the modern world19:55 Brad’s example24:20 What training and presenting protection looks like in office 27:55 Getting in touch with Brad and Special Offer for AYDP listeners 32:45 Closing Brad Titensor Director of Sales Dental Warranty dentalwarrantycorp.comCall or text972-345-8998 Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
34 minutes 20 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Communication
Accelerating Your Dental Practice Episode 19, Communication Effective communication is essential for an efficient dental practice. By establishing clear expectations and reminding patients ahead of time of office protocols and policies, you can prevent costly last-minute cancellations and tardiness. Equally important is maintaining clear communication with your staff to avoid redundancy in questioning patients. Instill trust and clarity in both your staff and patients. Remember, respect is a two-way street! 0:22 Conversation starts 1:15 Paperwork woes 6:54 Cancelation protocol 9:25 Late patients 11:30 Patient handoff15:04 Morning huddle 15:50 Office communication 19:50 Leadership25:20 In closing Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
25 minutes 32 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYDP: Accelerating Your Dental Practice with AI and Technology
Accelerating Your Dental PracticeEpisode 18, Accelerating Your Dental Practice with AI and Technology AI is the future and dental practices are no exception. AI technology can provide accurate diagnoses, bill for services, make X-rays easier to understand, and that’s just the tip of the iceberg. AnnMarie DePalma predict that AI will be a critical component to density in just a few short years. She’s a published oral health professional, consultant, trainer, speaker, and writer. Looking at the big picture, AI will help dentists work smarter, not harder. From buy-in to cost savings, a wide range of concerns are put to rest in this episode. 0:22 Introducing AnnMarie 2:42 AI7:36 Hygienists9:15 API 9:55 Billing and diagnosing 12:40 Stages of AI15:45 Future 5-10 years 19:20 Near future of AI 22:32 Documentation 27:30 The big picture 32:19 Outro AnnMarie DePalma https://www.linkedin.com/in/annmariedepalma/ Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
32 minutes 34 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYPD: Back to School
Successful dental practices need to plan ahead to handle both slow and busy periods throughout the year. Back-to-school/September is a common scheduling slump, when families prioritize school and after- school actives. However, offices are slammed in December when patients rush to use their dental benefits in time. This summer has also been slow, with a record number of families taking vacations abroad. Malika and Michelle offer a variety of creative solutions to take advantage of these slow and busy times. 0:22 Back to school scheduling 4:40 Marketing8:10 Incentives8:43 Football mouthguard 10:20 True active patient number 14:10 Team building 17:00 Importance of planning22:45 Reviews and goal setting 26:10 Scheduling woes and traveling 30:07 Outro Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
30 minutes 14 seconds

Accelerate Your Dental Practice with Malika and Michelle
AYPD: Online Presence
Just how important is a dentist office’s online presence and Google reviews? To answer this in depth, Malika and Michelle bring on an expert. Dr. Len Tau is a retired dentist, dental consultant, speaker, podcaster, author, and the General Manager of Dental Vertical at BirdEye, a patient experience platform. His private Facebook group “Raving Patients,” is a place for dentists to discuss marketing and social media to make their offices more visible and credible. Today, Len shares how to handle a bad review, what the ideal rating is, how to ask for a review, and how to respond to reviews without violating HIPAA. 0:22 Introducing Ken2:50 Online presence importance 4:40 SEO8:12 How to ask for review9:38 Negative feedback12:55 Involving the team14:50 Incentivizing reviews16:10 Responding21:00 Fake reviews24:10 Employee reviews27:25 Raving Patients30:28 Yelp31:40 BirdEye37:52 Get in touch Dr. Len Tau drlentau.com(215) 292 2100len@drlentau.comhttps://www.facebook.com/groups/ravingpatient/ https://www.linkedin.com/in/drlentau/https://www.facebook.com/DrLenTau/ https://open.spotify.com/show/1RDCn77A9Bmoy7e9ffbtgd?si=3be8f9b3122748ac Malika Azargoon ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com Michelle Affanato affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
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1 year ago
40 minutes 15 seconds

Accelerate Your Dental Practice with Malika and Michelle
Welcome to the first episode of ”Accelerating Your Dental Practice” with your hosts, Malika Azargoon and Michelle Affanato, Dental Management Consultants.  Starting off, Malika and Michelle discuss the advantages of outsourcing front office tasks in the midst of the hiring drought.  Dental practices can save a lot of time and money by outsourcing tasks including new patient calls, insurance verification and claims processing and follow-up.