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Above The Fold
Jess Cervellon
82 episodes
2 days ago
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
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Marketing
Education,
Business,
Careers,
Self-Improvement
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All content for Above The Fold is the property of Jess Cervellon and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
Show more...
Marketing
Education,
Business,
Careers,
Self-Improvement
Episodes (20/82)
Above The Fold
Episode 82 | Building Trust, Not Just Tickets: A CX Conversation with Sydney Chestler of Fresh Clean Threads
2 days ago
48 minutes 54 seconds

Above The Fold
Episode 81 | From Hype to Honesty: A Better Way to Build Brands with Rachel Coburn
1 week ago
50 minutes 32 seconds

Above The Fold
Episode 80 | The Power of Personality in CX with Tess Awal of Dr. Squatch
2 weeks ago
43 minutes 58 seconds

Above The Fold
Episode 79 | Bringing Retail Heart to Digital CX with Lisa Yarrow of Everlane
3 weeks ago
44 minutes 21 seconds

Above The Fold
Episode 78 | Leading with Empathy and Bold Change with Minou Clark of RealSe
1 month ago
35 minutes 7 seconds

Above The Fold
Episode 77 | Building Brands with Your Customers with Suze Dowling of Pattern
1 month ago
43 minutes 17 seconds

Above The Fold
Episode 76 | Bringing Indian Flavor to Every Kitchen with Rama Ginde of Satya Blends
1 month ago
35 minutes 39 seconds

Above The Fold
Episode 75 | Flushing Out CX Secrets With Ren Fuller-Wasserman Of Tushy
1 month ago
41 minutes 5 seconds

Above The Fold
Episode 74 | Why B2B and DTC Both Need a CX Reality Check with Michael Bair of Bair Consulting
2 months ago
55 minutes 59 seconds

Above The Fold
Episode 73 | Why CX Is More Human Than Ever With Mackenzie Lukas Of Hormbles Chormbles
2 months ago
48 minutes 10 seconds

Above The Fold
Episode 72 | How Tommy John Built A Customer-Obsessed CX Team with Max Wallace and Kara Randle
2 months ago
41 minutes 15 seconds

Above The Fold
Episode 71 | How Berk Bahceci Turned Storytelling Into Heraclea’s Retention Strategy
3 months ago
41 minutes 20 seconds

Above The Fold
Episode 70 | The Digital Dress Code with Lisa Nielsen of Victoria Beckham
3 months ago
41 minutes 54 seconds

Above The Fold
Episode 69 | The Retail Reality Check with Liz Ahern of Brand 555
3 months ago
59 minutes 59 seconds

Above The Fold
Episode 68 | Post-Purchase Strategy & CX Signals with Larry Thoma
3 months ago
53 minutes 13 seconds

Above The Fold
Episode 67 | What Attentive Gets Right About Actually Knowing Your Customer With Keri McGhee
4 months ago
34 minutes 59 seconds

Above The Fold
Episode 66 | How Jim Lee of Crunch Labs Turns Curiosity Into Connection And Retention
4 months ago
46 minutes 25 seconds

Above The Fold
Episode 65 | Retention Lessons From U Beauty’s AJ Patel And Sticky Digital’s Nikki Tooman You Need to Steal
4 months ago
45 minutes 51 seconds

Above The Fold
Episode 64 | The Real Tea On Building A CPG Brand In 2025 With Nate Rosen
4 months ago
1 hour 6 minutes 35 seconds

Above The Fold
Episode 63 | The Keyboard Cover That Went Viral And The Founders Behind Tippy Type
5 months ago
55 minutes 8 seconds

Above The Fold
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.