Today’s story comes straight out of my own consultancy, Changeable.It’s about something we quietly built that completely changed how we handle new enquiries. We call it the Changeable Contact Engine — and it’s basically our digital receptionist. You’ll ship a simple pipeline that captures leads via Google Forms, stores them in Sheets, scores them with an AI prompt, and sends a helpful, on‑brand email automatically. Start tiny, keep it safe, and iterate weekly.

This is week two in our year journey of AI transformation and reinvention. Today, I want to talk about a video that absolutely changed how I think about work — and honestly, how I think about myself. It was a very important lesson, one where I learnt to use AI as my guide, my training partner and my enabler to deliver results. This includes a 14 day plan for you to do the same

This isn’t a dig at courses. I still think they’re important. But at some point, I realised: knowledge wasn’t the missing piece. Transfer was.  I needed a way to move from knowing about AI to using AI — to build something that worked in my world. So I flipped my learning plan on its head.Instead of treating courses as the path, I started using them as fuel.I stopped optimising for certificates… and started optimising for outcomes. And once I shipped my first small thing — and saw it work — I was hooked. 

It’s been six years since my dad passed away, and not a day goes by that I don’t think about him. He wasn’t just my father — he was my best friend, my quiet mentor, and the person who grounded me no matter how chaotic life got. I can still hear his voice when I’m overthinking something — that calm, steady tone that seemed to cut through every storm. Two lessons in particular have shaped how I live, lead, and build my businesses today. They’re simple, but I find myself returning to them constantly — in moments of doubt, decision, and even in success.

Today’s episode is about the pivot. Not just changing jobs, but reshaping a life. If you’re mid-career, juggling family, and wondering if you can actually do this … this one’s for you. This is the story of how one small question — and a few brave experiments — can completely change the way you see your work, your time, and your future. And I want to share this you.