Do you view debt as a four-letter word, or as a tool for accelerated growth? In this financially focused episode, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, redefine debt and the crucial role of leverage in scaling a small business. They challenge the old-school mentality that "debt is bad" by clearly defining leverage and positive cash flow. The discussion moves from the abstract to the practical, using real-world scenarios: Should you pay cash or finance a $70,000 work vehicle? When does buying a building make financial sense?

The hosts break down the math for profitability, explaining why a 6% cost of borrowing is a "no-brainer" when your business is generating 11–14% returns. They emphasize that the secret to growth isn't a lack of business, but the ability to free up cash through intelligent financing for people, processes, and equipment. This episode also touches on the necessary discipline needed to manage debt, drawing on concepts from Profit First to reduce the chance of getting into "leverage problems".

Are you an entrepreneur worried that investing in training only prepares your employees to become your next competitor? This episode dives deep into the high-stakes problem of technician turnover in the security and locksmith industries. Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, workshop strategies to build a culture people won't want to leave. The hosts discuss the financial hurdle of a $10,000-$20,000 training investment and how to overcome the fear that an employee will "break off and start their own company". Tony brings up the famous, albeit cliché, question about the cost of training and whether it's worse to train them and have them leave, or not train them and have them stay.

Building on previous discussions about using KPIs (see "5 KPIs We Use to Drive Our Business"), Lars shares his company's low-tech method of tracking professional development hours to combat internal complaints about lack of training. The conversation pivots to how managing high-performing staff is a distinctly different skillset than managing low performers, a dynamic that often causes top talent to burn out and leave. They conclude that the first step isn't about the training budget; it's about defining the company culture you want—performance-based or team-oriented—and hiring people who align with it.

It's the half-century mark! For Episode 50, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the question every business owner needs to answer: Why do customers come back? Moving beyond the cliché of "great service," they explore what truly makes a business "sticky" in a competitive market. Chad introduces his company's core value of "Outrageous Kindness" and the critical need to build that culture internally before expecting it externally. Tony highlights the power of "Personalized Connections", focusing on building consistent relationships between technicians and customers. The hosts debate whether being the fastest (Lars) or the highest quality (Tony) is the ultimate differentiator, ultimately agreeing that convenience is the new black. They use examples from Ritz-Carlton, Tesla, and Amazon to illustrate how reducing customer friction, from simple digital approvals to making it easy to pay, is the key to enduring brand loyalty.

Are you ready to stop rolling trucks for $250 tickets and start landing $100,000+ projects? In this episode, recorded live from a conference in Windsor, Connecticut, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security dive into the intentional shift required to morph a small service company into a large-scale project business. They reveal the hidden complexities of managing six-figure projects, drawing from their own experiences with jobs involving thousands of door openings. The hosts share the brutal truth about why simply multiplying your time estimate by the number of doors will lead to bankruptcy, highlighting neglected factors like cash flow management, stakeholder meetings, and the massive time drain of re-walking sites. Learn why success at this level requires an on-site manager with a different skillset—someone who is great at managing people and tasks, not just keying locks.

In this episode of Unlocked, Lars from Calgary Lock & Safe, Tony from Assured Security, and Chad from Loc-Doc Security do a deep dive into an "uncomfortable truths" workshop, tackling real-time business challenges. Moving beyond their usual format of hindsight wisdom, they openly discuss current struggles in their own companies. The conversation covers a wide range of issues, from the emotional and logistical pain points of inventory management to the strategic challenge of changing company culture. Citing concepts from influential books like "Who Not How" and "The Gap and the Gain," the hosts explore the importance of aligning a team around a single vision and convincing employees that change is beneficial for them ("WIIFM: What's In It For Me"). They also address the strategic dilemma of product simplification and the emotional resistance that comes from a team accustomed to a wider offering. This episode is a candid look at the messy reality of running a business, offering raw, unedited insights into the problem-solving process.

Are you a business owner who feels like you’re just guessing at what's working? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, get tactical with a discussion on Key Performance Indicators (KPIs) and how they use simple scoreboards to drive their companies forward. They share five specific metrics they track, including the weekly volume of service tickets , the conversion rate of incoming calls to jobs , and a metric to measure employee training. The hosts debate the importance of tracking gross margin on hardware versus sales volume, and reveal a crucial metric for improving cash flow: the number of outgoing collections calls. This episode emphasizes that tracking the right numbers doesn't require a complex system; sometimes, a simple whiteboard is all you need to get started. It’s a masterclass in translating business goals into actionable, measurable metrics.

Are you struggling to plan for the future of your business? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical topic of strategic planning. They share their experiences, successes, and frustrations with annual planning sessions. Tony admits his struggle with thinking in large, long-term chunks, preferring to focus on smaller, more immediate tasks. Chad and Lars discuss how they've structured their offsite planning events to align their leadership teams around a shared vision. They emphasize the importance of getting the right people involved early on in the planning process, especially those with a knack for tactical execution. The hosts also touch on the power of "10x thinking" to break out of routine problem-solving and uncover big opportunities. This episode is a must-listen for any business owner looking to create a clear, actionable roadmap for their company's future.

Are you an entrepreneur stuck in the "messy middle" of growth, hovering around the $3 million revenue mark? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the infamous "glass ceiling" that many small businesses hit. They discuss why, at this stage of having around 10-15 employees, the owner often becomes the biggest bottleneck to further growth. The conversation delves into the psychology of a business owner who struggles to delegate and trusts others to make decisions, and the detrimental effect this has on team development and morale. The hosts share practical strategies for shifting your mindset, building a capable leadership team, and the "cut the grass" methodology to delegate effectively. Learn why reinvesting in your team and systems is crucial for scaling and how to avoid creating new bottlenecks as you grow.

In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into some of the uncomfortable truths of entrepreneurship that they wish they had known earlier. They discuss the unexpected necessity of understanding human psychology—for both customers and employees—and how to communicate effectively with each. The hosts reflect on the E-Myth, sharing how being a skilled technician doesn't automatically prepare you to run a business. They touch upon the isolating feeling that can accompany growth, where a leader's casual comments can carry too much weight, leading to a need to find new outlets for creative thought. This episode is a candid and insightful look at the personal and professional challenges of scaling a business, providing a raw perspective on the emotional and psychological journey of a business owner.

Are your customers focused solely on the lowest price? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical difference between selling based on price and selling based on value. They share their philosophies on pricing strategy, the psychology of customers, and the art of justifying your value proposition. Drawing on insights from "Never Split the Difference" and "StoryBrand," Lars explains his strategy of positioning himself as an independent third-party consultant to help customers find the best solution, not just the cheapest. The hosts also debate a contentious topic: line-item pricing versus lump-sum project totals, exploring the pros and cons of each approach. This episode is a masterclass in understanding what truly drives purchasing decisions, providing actionable takeaways for business owners who want to move beyond competing on price and build stronger, more profitable relationships with their customers.

Are your customers focused solely on the lowest price? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical difference between selling based on price and selling based on value. They share their philosophies on pricing strategy, the psychology of customers, and the art of justifying your value proposition. Drawing on insights from "Never Split the Difference" and "StoryBrand," Lars explains his strategy of positioning himself as an independent third-party consultant to help customers find the best solution, not just the cheapest. The hosts also debate a contentious topic: line-item pricing versus lump-sum project totals, exploring the pros and cons of each approach. This episode is a masterclass in understanding what truly drives purchasing decisions, providing actionable takeaways for business owners who want to move beyond competing on price and build stronger, more profitable relationships with their customers.

Want to impress your boss and accelerate your career? In "Elevate Your Career: Beyond the Job Description," Part 2 of our "Top Things You Want People to Know" series, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, continue to share invaluable insights for professional advancement. They delve into why building positive habits early (drawing on "Atomic Habits" principles) is crucial for long-term success and energy management. The discussion emphasizes that "being effective is better than being right" and encourages embracing conflict for productive outcomes (a nod to "Never Split the Difference"). Find out why continuous learning through reading is paramount, and how building genuine relationships can be a significant career driver. This episode is packed with practical wisdom for anyone eager to climb the ladder, offering candid perspectives from three seasoned business owners on what truly sets top performers apart.

Want to impress your boss and accelerate your career? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, reveal the "Top Things Your Boss Wishes You Knew." Drawing from decades of combined experience as employees and owners in the security industry, they share actionable insights that don't always require technical talent. Discover why showing up on time, being professional, and proactively communicating your career aspirations can set you apart. The discussion covers the critical difference between "wanting what it takes to get it" and actually putting in the work. You'll learn why cultivating a positive attitude is more valuable than just a specific skill set, and how even small actions create a powerful perception. This episode is a must-listen for anyone looking to advance, offering a candid look from the owner's perspective on what truly makes an employee a superstar.

Navigating the difficult terrain of employee termination is a challenge every business owner faces. In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the sensitive but critical topic of "What the Firing." They delve into the "no surprises" philosophy for terminations, emphasizing the importance of consistent, documented one-on-one feedback with specific, measurable goals. Drawing from Dave Ramsey's "EntreLeadership" principles, the hosts discuss the concept of "donkeys" versus "thoroughbreds" and the challenge of letting go for the greater good of the team. Learn how to balance "courageous honesty" with "outrageous kindness" in tough conversations and how to communicate terminations to a small team under a "no gossip" policy, focusing on professionalism and privacy. This candid discussion offers actionable advice for making difficult staffing decisions quickly and effectively for long-term organizational health.

Is your growing business caught in the "messy middle" where chaos reigns and consistency is a distant dream? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical importance of prioritizing processes. They share personal experiences of how a lack of documented procedures can lead to frustration, inefficiency, and a reliance on individual experience that crumbles with turnover. Discover practical strategies, from whiteboarding sessions to leveraging AI tools like ChatGPT for documentation, and the crucial step of involving frontline staff in process creation. Learn how consistent review and making processes easy to follow are key to widespread adoption. This episode is a must-listen for business owners looking to scale efficiently, reduce operational "whiplash," and build a resilient company that doesn't falter when key people move on.

Are you a big-picture thinker or a meticulous executor? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive deep into the essential dynamic of the Visionary and Integrator roles within a business. Drawing heavily from "Traction" and "Rocket Fuel" by Gino Wickman, they define these distinct profiles, exploring how their complementary strengths drive success and how their differences can create friction. The hosts share personal anecdotes, revealing how they identify with these roles and how building a team that balances these profiles has been crucial for scaling their own locksmith and security companies. Learn how to leverage your unique strengths, fill leadership gaps, and foster effective communication to avoid "whiplash" from too many ideas. This episode is a must-listen for entrepreneurs seeking to optimize their leadership structure and accelerate growth.

Are traditional approaches holding your security business back? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the "Old Mindset" prevalent in the security industry and the challenges of introducing new technologies like mobile credentials. They question why innovations, despite offering superior convenience and security, aren't being adopted faster. The conversation delves into the "pain points" that drive customer decisions, arguing that often, the current solutions aren't inconvenient enough to warrant a change. Learn how manufacturers and service providers need to better articulate the "why" behind new products, emphasizing convenience over mere security features. The hosts share insights on streamlining operations by focusing on a limited, high-value product set, and the crucial need to overcome the industry's tendency to hoard old technology. This episode offers a candid look at the friction between tradition and progress, providing actionable takeaways for those ready to embrace the future.

When it comes to business, is "yes" always the best answer? In this episode of Unlocked, hosts Tony, Chad, and Lars from Calgary Lock & Safe, dive into the challenging but critical topic of "When to Say No." They discuss how the immediate reaction to new requests is often rooted in a fear of making mistakes or stepping outside of comfort zones. You’ll hear candid stories about the risks and rewards of taking on new challenges, including a disastrous attempt at servicing revolving doors. The conversation explores how saying “no” can sometimes be a sign of laziness or a lack of imagination, but other times, a strategic decision that protects profitability and focus. Learn how to ask the right questions to uncover the real problem, tailor your answer based on the customer’s value to your business, and strategically refuse work that doesn’t align with your core mission.

Are you an owner stuck in the day-to-day, wondering how to transition to a more strategic role? In this episode of Unlocked, hosts Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, tackle the critical question: "Who's Next?" They delve into building an internal leadership pipeline to prepare your top management for the next level, freeing you up for strategic growth. Learn how to identify potential leaders, address the fear of them leaving, and align company values for a cohesive team. The discussion covers practical steps like establishing a clear cadence for development, leveraging external peer groups, and the importance of consistent communication of core values. Discover how investing in internal talent fosters a culture of growth, reduces owner burnout, and ensures the long-term success of your business, independent of its founders.

Building on their previous discussion, Tony from Assured Security in Minnesota, Chad from Loc-Doc Security in Charlotte, NC, and Lars from Calgary Lock & Safe in Alberta dive even deeper into the pivotal career moments that shaped their businesses. This episode uncovers more impactful stories, including the strategic hiring of key personnel, the transformation of financial reporting, and a groundbreaking approach to large-scale project sales. Discover how a shift from simple transaction to value-driven solutions led to significant wins. Learn about the importance of hiring for character over experience, the power of detailed financial insights, and how strong personal partnerships, both in business and life, contribute to enduring success. Tune in for more candid revelations and actionable takeaways that can inspire your own career trajectory in the security industry.