In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Shawn Peers, a consultant with a background in law and business. They discuss the importance of understanding the business side of dentistry, effective scheduling, patient management, and the significance of building relationships with patients.The conversation also touches on the role of data in making informed decisions and the evolving landscape of dental marketing.Shawn emphasises the need for dentists to think like CEOs and to prioritise customer service to retain patients.What you will learn:[01:20] Introduction and Background of Shawn Peers[04:03] Transitioning from Law to Dentistry Coaching[06:42] The Importance of Business Education in Dentistry[09:24] Effective Scheduling and Practice Management[12:00] Communication and Patient Engagement[14:49] Handling Practice Transitions and Retirements[28:52] The Impact of Patient Loyalty[30:06] Data-Driven Decision Making in Dentistry[32:15] The Importance of Accountability[34:22] Understanding Patient Referrals[37:02] Adapting to Changing Marketing Strategies[39:11] The Role of Customer Service in Dentistry[43:20] Building Relationships with Patients[44:17] Creating a Positive Practice Culture[46:54] The Power of Patient EngagementTakeaways Understanding the business side of dentistry is crucial. Dentists often lack coaching in business management. Effective scheduling can enhance productivity in dental practices. Communication with patients is key to building trust. Data analysis helps in making informed business decisions. Marketing strategies must evolve with changing demographics. Building relationships with patients leads to loyalty. Transitioning practices requires careful management of patient relationships. Dentists should be proactive in their practice management. Customer service is a differentiator in the dental industry.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Lincoln Harris, the owner of RIPE Global, a dental online education and training organisation. They discuss Lincoln's journey from a country dentist in rural Queensland to a becoming leader in dental education, emphasising the importance of multidisciplinary training and the evolution of RIPE Global.Lincoln shares insights on the challenges faced in the dental industry, the need for effective training methods, and the significance of setting clear expectations for dental associates.The conversation also touches on the importance of building a resilient practice and adapting to changes in the dental landscape, particularly in light of recent global events.What you will learn:[01:20] Introduction and Background[04:17] The Birth of Ripe Global[08:29] Challenges and Lessons Learned[13:31] The Importance of Implementation in Dentistry[16:58] Understanding the Training Gap[20:17] The Role of Dental Schools[24:48] Productivity in Dental Practices[26:03] Financial Challenges for Dentists[27:44] Productivity and Expectations of Associates[31:14] Training and Skill Development for Dentists[34:28] Overcoming Psychological Barriers in Dentistry[38:48] Building a Resilient Dental Practice[42:10] Navigating Associate Retention and CompetitionTakeaways Multidisciplinary dentistry became essential due to a lack of specialists. Online training allows for more hands-on practice and skill development. Conferences primarily serve as networking opportunities rather than effective learning environments. Challenges often lead to significant business developments and innovations. Training dentists requires understanding their psychological barriers. Productivity in dental practices is crucial for financial success. Setting clear expectations for associates can enhance their performance. Building a strong practice brand can deter associates from leaving. The dental education system needs to evolve to meet modern demands. Embracing change can lead to unexpected opportunities.Sound Bites "We moved all of our lectures online." "t's very difficult being the new star." "Why didn' I do this sooner?"

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Rita Zamora about the transformative impact of AI on the dental industry. They discuss how AI is changing the way patients find dentists, the importance of online presence and reviews, and the need for authenticity in social media marketing.Rita emphasises the significance of building trust and relationships with patients, leveraging social media for engagement, and the future role of AI in scheduling and patient interactions. The conversation highlights the evolving landscape of dental marketing and the necessity for dentists to adapt to these changes.What you will learn:[01:20] Introduction to AI in Dentistry[03:58] The Evolution of Online Presence[06:39] The Importance of Online Reviews[09:34] AI's Role in Patient Discovery[12:17] Building Trust with Authentic Content[14:58] Navigating Social Media for Dentists[17:34] The Future of AI in Dental Marketing[20:04] Creating Engaging Content for Patients[22:50] Leveraging Technology for Patient Engagement[25:20] Overcoming Shyness in Front of the Camera[27:48] The Human Element in Dentistry[30:27] Conclusion and Future OutlookTakeaways AI is revolutionizing how patients search for dental services. Online reviews significantly influence AI recommendations. Authenticity in social media is crucial for dental practices. Patients prefer real images over stock photos in marketing. Social media engagement is essential for attracting new patients. AI can streamline appointment scheduling for dental practices. Building trust with patients is more important than ever. Dentists need to showcase their team and practice online. AI is a valuable tool for attracting quality dental talent. Effective social media strategies can enhance patient relationships.Sound Bites "AI is changing how patients find dentists." "Building relationships is key in dentistry." "AI is a tool for attracting quality talent."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Jeff Gladnick, the founder of Great Dental Websites. They discuss the journey of building a successful dental marketing company, the challenges faced by dentists in marketing their practices, and the importance of patient engagement and conversion strategies.Jeff shares insights on how to effectively manage patient inquiries and the significance of understanding the dentist's perspective in marketing. The conversation also touches on the importance of patience in marketing efforts and the strategies for successful patient management.What you will learn:[01:20] Introduction to Jeff Gladnick and Great Dental Websites[03:15] The Journey of Great Dental Websites[06:27] Challenges in Marketing for Dentists[12:25] Understanding Patient Demographics and Marketing Strategies[19:33] The Importance of Retaining Clients[26:54] Navigating the Invisalign Market[29:09] Startups in Dentistry: Strategies for Success[30:02] Scaling Up: The Lean Startup Approach[31:53] Overcoming Conversion Challenges in Dental Practices[32:20] The Importance of Prompt Follow-Up[36:17] Addressing Front Desk Conversion Issues[38:01] Understanding Patient Needs and Scheduling[40:19] Creating Space for New Patient AppointmentsTakeaways Jeff Gladnick founded Great Dental Websites to help dentists avoid being ripped off by expensive web services. The company has grown significantly, serving clients in both the US and Australia. Dentists often struggle with marketing due to being too busy or perfectionist tendencies. Effective patient engagement is crucial for converting inquiries into appointments. Many dental practices miss out on potential patients due to poor phone call management. Understanding patient demographics can help tailor marketing strategies effectively. The importance of follow-up communication with potential patients cannot be overstated. Dentists should be encouraged to discuss treatment options openly with patients. Marketing efforts require patience and a long-termcommitment to see results. Successful practices often have systems in place to manage patient inquiries efficiently.Sound Bites "You should mentally commit to this." "You can always do that later." "You need to know your stats."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with dental coaches Jackie Hefty and Christa Nes-Iadicola about their transition from clinical roles to coaching dentalpractices, and the common challenges faced by dental offices, including the need for consistency, accountability, and effective communication.The conversation highlights the importance of patient retention, the role of hygiene in practice success, and the impact of team dynamics on overall practice health. Jackie and Christa share insights on how to create a positive work culture, address toxic personalities, and enhance the patient experience through comprehensive care and effective systems.What you will learn:[01:20] Introduction[02:27] Transitioning from Clinical to Coaching[04:38] Identifying Clients and Their Needs[06:42] Challenges in Dental Practices[09:03] Key Issues: Consistency and Accountability[11:23] The Importance of Patient Retention[13:41] Same-Day Dentistry: Pros and Cons[15:28] Managing Patient Expectations[18:40] Team Dynamics and Work-Life Balance[20:34] The Role of Hygiene in Practice Success[23:55] Enhancing Patient Experience[26:17] Training and Communication in Dental Teams[29:45] Addressing Toxic Personalities in the Workplace[31:52] The Importance of Comprehensive Care[34:42] Building a Unified Team Culture[38:12] Vision and Culture in Dental Practices[40:23] Effective Hygiene Systems[43:20] The Dentist's Role in Patient Relationships[45:35] Hiring for Vision and Culture[49:30] Conclusion and Contact InformationTakeaways Jackie has 19 years of experience as a dental hygienist. Christa has a background in dental office management and consulting. Many dental practices lack proper systems and processes. New office managers often struggle without training. Consistency and accountability are key issues in practices. Patient retention is more cost-effective than acquiring new patients. Same-day dentistry can lead to chaos if not managed properly. Team dynamics greatly affect practice success and employee satisfaction. Effective communication is crucial for patient understanding and trust. Addressing toxic personalities in the workplace is essential for team health.Sound Bites "We need change here." "We need to have a system in place." "It's all about the patient experience."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Terry Brock, a technology expert from Orlando Florida, about the evolution of technology and AI, its impact on various industries, especially dentistry, and the importance of continuous learning and adaptation in a rapidly changing world.They discuss innovative tools for content creation, marketing strategies, and the necessity for business acumen in the dental profession. Terry emphasizes the need for professionals to leverage AI and technology to enhance their practices and serve their clients better.What you will learn:[01:20] Introduction and Background[03:22] Terry's Journey into Technology[09:16] The Evolution of AI and Its Impact[13:50] Adapting to Change in the Workforce[15:46] Voice Dictation and Its Advancements[18:21] Exploring Cast Magic and Taja[23:47] Maximizing Engagement with Technology[25:00] Harnessing Reddit for Market Research[28:35] Deep Dive into Perplexity Labs[32:13] Leveraging Multiple AI Tools for Enhanced Content[36:20] Understanding Business Acumen in Dentistry[38:32] The Importance of Knowing Your Numbers[39:35] Utilizing AI for Continuous Learning[44:52] Adapting to Change in a Rapidly Evolving World[50:43] Resources for Staying Updated on AI ToolsTakeaways Terry's journey into technology began with audio cassettes. AI is constantly evolving and improving. Technology allows us to connect globally at low costs. Adapting to change is crucial in the workforce. Innovative tools like Cast Magic enhance content creation. AI can significantly improve marketing and engagement strategies. Research capabilities have advanced with tools like Perplexity Labs. Business acumen is essential for dentists to succeed. Continuous learning is necessary to keep up with industry changes. Community engagement fosters shared knowledge and growth.Sound Bites "Improvise, adapt, and overcome." "We need to grow bigger ears." "The world is changing rapidly."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Owen Morgan, CEO of Bioanalytics, about their innovative iSplr device [pronounced “I-sleeper”] aimed at treating sleep apnoea, particularly for patients who cannot tolerate traditional CPAP machines.They discuss the significant impact of sleep disorders on health and the economy, the advancements in dental technology, and the importance of dentists in addressing sleep-related issues.Owen shares insights on the regulatory journey of their product, and its potential to improve patient care and quality of life.What you will learn:[01:20] Introduction to Bioanalytics and Sleep Apnoea[03:16] The Impact of Sleep Apnoea on Health[05:33] The Role of Dentists in Treating Sleep Disorders[08:17] Challenges with Current Sleep Apnoea Treatments[14:11] Introducing the Bioanalytics Device the iSplr[16:51] Innovations in Sleep Apnoea Treatment[24:09] Regulatory Approvals and Market Readiness[25:47] Future Plans for Bioanalytics[34:08] Conclusion and Call to ActionTakeaways Bioanalytics is revolutionising healthcare with innovative devices. Sleep apnoea affects millions and is linked to serious health issues. Many patients struggle with CPAP machines, leading to non- compliance. Dentists have a unique opportunity to address sleep disorders. The economic burden of sleep apnoea is significant, costing billions annually. The Bioanalytics iSplr device [pronounced “I-sleeper”] is adjustable and mass-produced for accessibility. Regulatory approvals are crucial for market entry and credibility. The iSplr device offers both therapeutic and diagnostic capabilities. Investing in sleep health can lead to better patient outcomes. Dentists can enhance their practice by integrating sleep medicine into their services.Sound Bites "This device is quite a number." "Not everyone could tolerate CPAP." "It's a huge burden on our economy."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Jay Glazer from Crazy Dental, discussing the evolving landscape of the dental industry. They explore the competition between corporate dental service organizations (DSOs) and small, family-owned practices, the importance of customer service and relationships in dental sales, and the challenges faced by solo practitioners in a rapidly changing market.Jay shares insights from his journey in dental sales, emphasising the need for business acumen among dentists and the impact of group purchasing organizations (GPOs) on the industry. In this conversation, David and Jay discuss the significance of human connection in both personal and professional settings, particularly in the dental industry. They explore how small gestures can make a big difference in building relationships withpatients and colleagues.The discussion also delves into the evolving landscape of dental conferences, highlighting the shift towards specialty-focused events and the challenges faced by traditional large-scale conferences. Additionally, they touch on the impact of travel and time zones on personal and professional life, sharing anecdotes and insights on maintaining connections across distances.What you will learn:[01:20] Introduction to the Dental Industry Landscape[05:40] Jay Glazer's Journey into Dental Sales[08:20] Navigating Competition in Dental Supplies[13:33] The Impact of DSOs on Small Practices[18:29] Evolving Customer Expectations in Dental Supply[21:55] The Cost of Frequent Orders in Dental Practices[22:23] Forecasting Needs in Dental Practices[26:41] The Rise of Group Purchasing Organizations (GPOs)[30:26] Challenges Faced by Solo Practitioners[34:23] The Importance of Business Acumen in Dentistry[38:02] Building Relationships in the Dental Industry[41:30] The Importance of Human Connection[48:56] Shifts in Dental Conferences[58:05] Traveling and Time ZonesTakeaways The dental industry is polarising between corporates and small practices. Jay Glazer transitioned from the nonprofit sector to dental sales. Crazy Dental has grown significantly in sales over the years. Price, relationships, and customer service are key to success in dental supplies. DSOs are gaining market share, impacting small practices. Customer expectations for shipping and service are evolving rapidly. Frequent small orders can be costly for distributors. Forecasting product needs can help dental practices manage costs. Group purchasing organisations are emerging to support solo practitioners. Business acumen is crucial for dentists to succeed in today's market. Small gestures can significantly impact relationships. Building relationships is essential in any service industry. People appreciate being treated as human beings. The concept of relationship is diminishing in today's society. Specialty conferences are on the rise in the dental field. Large dental conferences are seeing a decline in attendance. Online communication has increased post-COVID. Networking is crucial for professional growth. Traveling can disrupt personal routines and connections. Maintaining relationships requires effort and genuine interest.Sound Bites "Patients just want to be taken care of with TLC." "There's a new movement called GPO." "You’ve got to be smart to be a dentist." "Loyalty is not there in today's society." "You have to keep bringing new people in." "People are always looking for second opinions." "Relationships in business are not going away." "Thank you for treating me like a human being." "It's just about building those relationships." "Just be nice to other people." "The concept of relationship is dying out." "We learned to do Zoom more during COVID." "It's a beauty of the world."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. John Viviano, a dentist from Toronto Canada specialising in dental sleep medicine.They discuss the journey from general dentistry to a dedicated sleep practice, the importance of addressing sleep disorders including obstructive sleep apnoea, and how dentists can play a crucial role in improving their patients quality of life.Dr. Viviano shares insights on patient engagement, the effectiveness of oral appliances compared to CPAP, and the need for proper education and training in dental sleep medicine.The conversation emphasises the significant impact that sleep health has on overall well-being and the responsibilities of dentists in this field.What you will learn:[01:20] Introduction to Dental Sleep Medicine[02:57] The Journey from General Dentistry to Dental Sleep Medicine[07:34] Engaging Patients in Sleep Health[12:25] The Importance of Diagnosing Sleep Disorders[13:56] The Role of Dentists in Patient Lifespan[17:19] Understanding CPAP and Oral Appliances[24:34] Combination Therapy: CPAP and Oral Appliances[26:44] Financial Considerations in Sleep Treatment[27:38] The Impact of Alcohol and Weight on Sleep[28:57] Understanding Weight and Airway Dynamics[30:49] The Transition to Dental Sleep Medicine[33:49] The Importance of Continuing Education[35:54] Building Confidence in Sleep Dentistry[38:21] Screening Patients for Sleep Apnoea[41:15] Personal Insights on Sleep Apnoea Treatment[44:24] Educational Pathways for Dentists[47:27] The Responsibility of Dentists in Patient CareTakeaways Dr. Viviano transitioned from general dentistry to sleep dentistry after realising its impact on patients lives. In Canada, sleep apnoea is a medical disorder that requires a physician's diagnosis. Oral appliances can be an effective alternative to CPAP for many patients. Dentists can significantly improve patients quality of life by addressing sleep disorders. Education and training are essential for dentists to provide effective sleep dentistry services. Patients often drop out of CPAP treatment, highlighting the need for alternative solutions. Lifestyle factors like weight and alcohol consumption can affect sleep health. Screening patients for sleep disorders can be done quickly and easily in a dental practice. Dentists should be aware of the medical implications of sleep disorders and refer patients appropriately. The future of dentistry includes a greater focus on sleep health and its integration into general practice.Sound Bites "I want to get involved in this." "You need to understand the ins and outs." "You can screen patients in about a minute."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Uche Odiatu, a dentist and world renowned fitness expert from Toronto in Canada. David and Dr Uche discuss the importance of fitness and health in the dental profession. They explore the concept of living authentically as healthcare providers, the significance of reducing inflammation, and the seven spheres of life that contribute to overall well-being.Uche emphasises the role of mentorship, the impact of fitness on professional life, and practical steps to start a fitness journey, including the importance of sleep and nutrition. The conversation highlights that health is a vital aspect of life that can influence both personal and professional success.What you will learn:[01:20] Introduction to Uche Odiatu[03:30] The Importance of Fitness in Healthcare[08:08] The Impact of Aging on Muscle Mass[10:23] Inflammation and Its Connection to Dentistry[12:53] The Role of Dentists in Reducing Inflammation[16:08] The Seven Spheres of Life[22:55] Measuring Success in Life[26:16] The Influence of Fitness on Leadership[29:25] The Importance of Heart and Mind in Leadership[30:59] Letting Go of Physical Attachments[33:30] Transformative Power of Fitness and Health[36:32] Starting Your Health Journey[38:26] Five Pillars of Health[40:13] The Role of Sleep in Health[52:10] Supplements: The Add-On to a Healthy DietTakeaways Healthcare providers should embody the health they promote. It's never too late to start a fitness journey. Reducing inflammation is crucial for overall health. The seven spheres of life include spiritual, intellectual, community, romantic, clinical, financial, and physical. Mentorship is important for personal and professional growth. Fitness impacts not just health but also professional performance. Sleep is essential for emotional regulation and memory. Nutrition should be prioritised over supplements. Creatine can enhance cognitive function and slow decline. Health is a form of wealth that can be visibly recognised.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Sean Hamel, founder and CEO of The Art of Dental Marketing. They discuss innovative marketing strategies that focus on patient experience rather than generic campaigns. Sean emphasises the importance of building trust and relationships with patients, understanding their fears, and creating a uniquepractice identity.The conversation also highlights the cycle of mediocrity in dental marketing, the need for quality patient acquisition, and the significance of maximising patient experiences to foster long-term relationships and referrals. Sean shares practical tips for dentists to enhance their marketing efforts and improve patient conversion rates, ultimately leading to practice growth and success.What you will learn:[01:20] Introduction to Dental Marketing Dynamics[02:31] The Art of Dental Marketing[05:07] Building Trust Through Patient Experience[10:50] The Cycle of Mediocrity in Dental Marketing[14:15] The Importance of Quality Patient Conversion[19:17] Maximizing Patient Engagement and Experience[26:08] Strategic Marketing for Long-Term Success[31:21] Building Relationships in Dentistry[34:06] The Importance of Patient Experience[37:29] Addressing Patient Fears[41:15] Value Over Discounts[43:36] Creating Unique Patient Experiences[47:57] The Role of Trust in DentistryTakeaways Marketing should focus on patient experience, not just visibility. Building trust and relationships with patients is crucial. Generic marketing leads to a cycle of mediocrity. Quality patients are more valuable than quantity. Maximising patient experience can improve conversionm rates. Understanding patient fears can enhance marketing strategies. Dentists should value their services and charge accordingly. Word of mouth marketing is earned through great experiences. Personal connections with patients lead to loyalty. Effective marketing requires a strategic approach tailored to each practice.Sound Bites "We get you chosen, not just seen." "People will figure out a way to pay for it." "You have to earn word of mouth marketing."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Anne Duffy, the founder of Dental Entrepreneur Women, about the evolving landscape for women in dentistry. They discuss the challenges women face in the dental profession, the importance of business education, and the need for mentorship.The conversation also touches on the differences in communication styles between genders, the balance of work and family life, and the impact of corporate dentistry on private practices. Anne emphasises the importance of community and support among women in dentistry, as well as the potential for women to thrive in leadership roles and entrepreneurial ventures.In this conversation, Anne and David explore the diverse career paths available in dentistry, emphasising the importance of balance, side gigs, and the evolving landscape of the profession. They discuss the mindset needed for financial health and success, particularly for women in dentistry, and the significance of empowerment and support within the community.The dialogue highlights the unique challenges and opportunities faced by dental professionals, encouraging a broader definition of success that aligns with individual values and aspirations.What you will learn:[01:20] Introduction and Background[02:49] Women in Dentistry: Challenges and Opportunities[07:21] Communication Styles and Leadership[11:49] Balancing Business and Family Life[17:07] Corporate Dentistry vs. Private Practice[22:35] The Future of Women in Dentistry[27:54] Efficiency and Side Gigs in Dentistry[30:46] Navigating Career Paths in Dentistry[37:21] The Importance of Balance and Side Gigs[43:42] Mindset and Financial Health in Dentistry[49:22] Defining Success in Dentistry[56:34] Empowerment and Support for Women in DentistryTakeaways Women in dentistry are increasingly taking on leadershiproles. Business education is lacking in dental schools. Women often juggle multiple responsibilities, both at workand home. Corporate dentistry is influencing career paths for newgraduates. Mentorship is crucial for success in dentistry. Women are more likely to seek community support. Balancing work and family life is a significant challenge. Efficiency in practice management can lead to better work-life balance. Women are exploring side gigs and entrepreneurial opportunities. The future of dentistry may see more women in ownership and leadership positions. Having side gigs can enhance career satisfaction. Dentistry offers numerous opportunities beyond clinical practice. Not all dental graduates find fulfillment in traditional roles. Women in dentistry often excel due to innate traits. Success in dentistry is subjective and varies for each individual. Financial health is crucial for a fulfilling dental career. Empowerment and support are essential for women in dentistry. Balance between work and personal life is vital. Mindset plays a significant role in professional success. Continuous learning is necessary in the evolving field of dentistry.Sound Bites "It's tough, they don't have time." "Women are used to spinning a lot of plates." "Women love relationshipping." "The answer is in the ladies room." "It's important to get a coach from the get-go." Don't fix it if its not broken." "I always had side gigs." "Women in dentistry are so smart." "Dentistry is a second science degree." "You have to want those things." "Success looks different for everybody." "You have to figure out your lane."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Rachel Wall, the owner and director of Inspired Hygiene. They discuss the evolution of dental hygiene practices, the impact of COVID-19 on staffing and patient care, and the legislative changes affecting the dental hygiene profession. Rachel shares insights on innovations in dental hygiene technology and emphasises the importance of the oral-systemic health connection. The conversation highlights the challenges and opportunities within the dental industry, particularly in the context of staffing shortages and the need for improved patient care.In this conversation, Rachel and David discuss the evolving landscape of dental hygiene, focusing on the role of hygiene assistants, financial challenges faced by dental practices, and the importance of standardisation in patient care. They explore the impact of private dental schools on the workforce, the shift in career paths for dental hygienists, and the challenges of staffing in dental practices. The conversation also highlights the significance of oral cancer screening as a new focus in dentistry, emphasising the need for consistent protocols and education among dental professionals.What you will learn:[01:20] Introduction and Background[03:27] The Evolution of Hygiene Practices[10:45] Impact of COVID-19 on Dental Hygiene[12:46] Staffing Challenges in Dental Practices[18:30] Legislative Changes and Their Implications[27:41] Innovations in Dental Hygiene Technology[32:44] The Oral-Systemic Health Connection[36:10] The Role of Hygiene Assistants in Dental Practices[38:35] Financial Challenges in Dental Hygiene[40:42] Patient Care and Frequency of Visits[42:37] The Evolving Landscape of Dental Hygiene Education[45:30] The Impact of Private Dental Schools[50:54] The Shift in Career Paths for Dental Hygienists[52:41] Staffing Challenges in Dental Practices[57:04] Standardization and Continuity of Care in Dental Hygiene[61:33] Oral Cancer Screening: A New Focus in DentistryTakeaways Rachel Wall has over 30 years of experience in dental hygiene. Inspired Hygiene helps practices elevate their hygiene services. COVID-19 accelerated changes in the dental hygiene industry. Staffing shortages are a significant challenge in dental practices. Legislative changes are impacting the roles of dental assistants. Innovations in dental hygiene technology are on the rise. The oral-systemic health connection is crucial for patient care. Hygienists need to work at the top of their license. Patient education is essential for understanding periodontal disease. Occupational health and safety is important for hygienists. Hygiene assistants can significantly improve efficiency in dental practices. Financial challenges are impacting the viability of hygiene departments. Patients are increasingly seeking more frequent dental care. The landscape of dental hygiene education is changing with new schools opening. Private dental schools are influencing the job market for hygienists. Many hygienists are choosing to work part-time or in non- clinical roles. Standardisation in dental practices is crucial for continuity of care. Oral cancer screenings are often neglected but essential for patient health. Leadership in dental practices is key to establishing effective protocols. The dental industry must adapt to changing workforcedynamics.Sound Bites "Your company is the gold standard." "Hygiene just became a way of life for me." "It's a difficult thing to say." "We need to be disrupting biofilm every time." "It's a public health issue with access to care." "Living better while we are alive." "Occupational health and safety is important." "It's fantastic when there can be an assistant.' "It's a dilemma for sure.'" "It's chaos in dental offices." "Oral Cancer Awareness Month in the US." "Let's all learn and get on the same page."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Jeremy Krell, a dentist turned dental technology investor.In this podcast, Dr Moffet and Dr Krell discuss the need for dentists to adapt to patient demands, the importance of integrating technology into dental practices, and the role of investment in driving advancements in dental health solutions.They talk about Dr. Krell's journey from clinical practice to investing in dental technology, the advancements in dental technology, the role of robotics in dentistry, interoperability of patient records, and the critical connection between oral health and systemic health.Dr. Krell emphasises the need for innovation in dentistry and the importance of integrating dental and medical records for better patient care.In this conversation, David Moffet and Dr. Jeremy Krell discuss the evolving landscape of oral health, particularly focusing on the opportunities and challenges in implementing innovative technologies for oral cancer detection.The discussion highlights the necessity for collaboration among stakeholders in the healthcare system to improve patient outcomes and the overall effectiveness of dental care.What you will learn:[01:20] Introduction to Dr. Jeremy Krell[03:04] Journey from Dentistry to Dental Technology Investment[05:25] Advancements in Dental Technology[12:06] The Role of Robotics in Dentistry[16:49] Interoperability and Patient Records in Dentistry[22:19] The Oral-Systemic Health Connection[30:56] Opportunities in Oral Health Innovations[38:49] Challenges in Implementing Oral Cancer Technologies[46:31] The Role of Dentists in Patient Care[52:35] Investing in Dental Technology for Better OutcomesTakeaways Dr. Krell transitioned from clinical dentistry to dental technology investment. Advancements in dental technology are crucial for modern practices. Robotics in dentistry can enhance efficiency and precision. Interoperability of patient records is a significant challenge in dentistry. The mouth is a gateway to overall health, linking oral and systemic health. Patients increasingly demand access to their healthcare information. There are significant opportunities for diagnostics in oral health. Periodontal treatment often focuses on stopping disease rather than restoring health. Oral cancer detection is critical for patient prognosis and care. The integration of dental and medical records is essential for comprehensive patient care. The dental industry is at a pivotal moment for innovation. Patients often prefer quick, chair-side solutions for health tests. There are significant challenges in getting new technologies adopted in dental practices. Investors need assurance that new technologies will be utilized by providers. Dentists must balance patient care with business considerations. Consumer preferences are shifting towards more accessible health solutions. The integration of technology in dentistry can lead to better health outcomes. Collaboration among stakeholders is crucial for successful implementation of new technologies. Dentists can play a vital role in shaping the future of dental technology. Investment in dental technology is essential for ongoing advancements in oral health.Sound Bites "Our technology really hasn't moved that much." "Robotics can make some of our processes more efficient." "The mouth is part of the body." "We have a huge business opportunity in terms of diagnostics." "We need to take it to an IP creation perspective." "This is an exciting time for oral health." "We have problems which mean opportunities." "Patients want everything chair side." "The best test is the one that they've got to take home." "We need you on the business side of the industry too.""I nvest in the technology and capture the financial upside." "There is a continuing need for investment and solutions."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Dr. Julie Rowse about the critical issue of mental health in the dental profession. Julie is a mental health occupational therapist with 22 years experience in public mental health. She is passionate about people being able to live life to the full and believes that through individual, family and group therapy, training and educational programs and through sharing her experience she can help others attain positive mental health.In this podcast Dr Julie and David discuss the alarming statistics surrounding mental health challenges faced by dentists, including high rates of burnout and suicidal thoughts.Julie shares her journey into mental health, her experiences working with dental professionals, and the importance of addressing mental health proactively. The conversation emphasises the need for self-care, the role of exercise, and the impact of a dentist's mental state on patient care. They also explore strategies for creating a supportive work environment and the ripple effect of mental health leadership in the community.In this conversation, Julie Rowse shares her personal journey of overcoming challenges in fitness, emphasising the importance of finding activities that resonate with individual preferences. She discusses the critical role of nutrition and sleep in maintaining mental health, advocating for a simplified approach to mental well-being. The conversation also touches on the impact of clutter and environment on mental health, highlighting the need for emotional intelligence in personal and professional settings.What you will learn:

[01:20] Introduction to Mental Health in Dentistry[03:47] Julie Rowse's Journey into Mental Health[08:15] The Importance of Mental Health Awareness[11:34] Strategies for Maintaining Mental Health[15:35] The Role of Exercise in Mental Well-being[18:47] The Impact of Dentist's Mental Health on Patients[20:39] Balancing Work and Mental Health[24:58] Empowering Dental Teams[28:37] Creating a Positive Work Environment[33:18] The Ripple Effect of Mental Health Leadership[45:03] The Importance of Nutrition and Fuelling the Body[46:21] Sleep: The Foundation of Mental Health[53:59] Simplifying Mental Health Management[56:43] The Impact of Environment on Mental Well-beingTakeaways Mental health is a significant issue in dentistry. One in six dentists consider suicide, highlighting the need for awareness. Regular self-care can prevent mental health crises. Exercise is crucial for maintaining mental well-being. Creating a positive work environment enhances team morale. A supportive social network is vital for mental health. Leaders can influence the mental health of their teams. Managing thoughts can help overcome barriers to success. Running can be a personal triumph, but it's not for everyone. Finding an enjoyable activity is crucial for mental well-being. Nutrition plays a vital role in mental health and performance. Sleep is essential for mental stability and repair. Simple strategies can effectively manage mental health. Clutter can distract and negatively impact focus. Emotional intelligence enhances personal and professional success. Mental health education is lacking in traditional schooling. Creating a conducive environment is key to productivity. Prioritizing self-care leads to better overall health.Sound Bites "Mental health is my thing." "One in six think about taking their life." "We should be doing something at that stage." "I never, ever enjoyed running." "Pick the activity where you get that feeling." "We need to fuel our body." "We need to look after it and service it." "You don't go to sleep if you're highly stimulated." "Sleep is really important." "The simple things are often the best." "Clutter is a big issue." "Emotional intelligence is key to success." "Mental health just doesn't happen."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Ann Marie Gorczyca, an orthodontist and prolific dental author. They discuss the importance of business education in dentistry, the need for effective practice management, and the lessons that can be learned from other industries, particularly the airline sector. Dr. Gorczyca shares her experiences in treatment coordination and emphasizes the significance of directcommunication with patients to improve outcomes.The conversation highlights the gaps in dental education regarding business management and the necessity for dentists to educate themselves on these critical aspects to run successful practices. In this engaging conversation, David Moffet and Ann Marie Gorczyca explore the critical aspects of dental practice management, focusing on treatment coordination, patient engagement, and the importance of personalised customer service.They discuss strategies for maximising practice impact, celebrating patient milestones, and leveraging past patients for future growth. The dialogue emphasises the need for continuous learning and improvement in dental practices, highlighting the significance of effective communication in patient retention.What you will learn:[01:20] Introduction to the Podcast and Guest[03:44] The Importance of Dental Practice Management[09:01] The Need for Business Education in Dentistry[14:07] Learning from Other Industries[16:06] Organisational Excellence in Dentistry[29:28] Impactful Experiences in Treatment Coordination[40:10] Maximising Practice Impact with Effective Treatment Coordination[42:32] The Importance of Patient Engagement and Follow-Up[45:27] Celebrating Patient Milestones and Referrals[49:14] The Role of Personalised Customer Service in Dentistry[50:21] Leveraging Past Patients for Future Growth[55:17] The Power of Communication in Patient Retention[58:06] Continuous Learning and Improvement in Dental PracticesTakeaways Dentists often lack education in practice management. Business management is crucial for dental practice success. Dr. Gorczyca's books aim to fill educational gaps. Learning from other industries can enhance dental practices. Organisational excellence is key in dental teams. Effective onboarding processes can prevent future issues. Direct communication with patients improves treatment uptake. Creating urgency in patient care is essential. Understanding HR laws is vital for small practices. Continuous education is necessary for dental professionals. The “Take Action” book is impactful for dental practices. Treatment coordination involves not just starting cases but also collecting payments. Dentists should focus on reducing wastage and overspending to achieve financial goals. Engaging patients early in the process can lead to better outcomes. Calling missed exam patients can significantly increase rescheduling rates. Celebrating patient milestones fosters loyalty and referrals. Personalised customer service is crucial in today's dental practices. Reconnecting with past patients can lead to new opportunities. Regular team meetings can enhance practice management and patient care. Continuous education is essential for dental professionals.Sound Bites "You are running a business." "I write the books I wish I had." "You need to understand that business." "The airline industry is cited as number one." "You will wear this uniform, no nose rings." "Dentistry matters and things will get worse." "Straight teeth are self-cleansing." "Your missed exam list should be zero." "Patients crave individualized attention." "Have you been wearing your retainer?""Every appointment we mark the hygiene." "Patients can get lost like that." "We are all still learning on a daily basis."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet and Shawn Zajas discuss innovative approaches to patient engagement in dentistry. They explore the importance of personalisation, building strong patient relationships, and the role of authenticity and storytelling in creating memorable experiences. The conversation emphasises the need for dental practices to focus on their unique stories and the value of nurturing existing patient relationships over merely attracting new ones.In this podcast, Shawn Zajas and David Moffet explore the importance of authenticity in branding within the dental industry.They discuss how personal connections with patients can lead to better outcomes and the necessity for dentists to embrace their unique stories.The rise of corporate dentistry is examined, highlighting the need for independent practices to enhance their systems while maintaining their heart and soul. The conversation also touches on the impact of AI on the industry and the importance of being an original to stand out in a competitive market.What you will learn:[01:20] Introduction and Background[04:26] Innovative Dental Products and Patient Engagement[07:12] The Importance of Personalization in Dentistry[10:18] Building Raving Fans and Patient Relationships[13:23] The Value of Authenticity in Dental Practices[16:18] Creating Memorable Patient Experiences[19:05] The Role of Storytelling in Dentistry[22:30] Conclusion and Final Thoughts[32:42] Authenticity in Branding[34:06] The Importance of Personal Connection[36:22] Choosing Your Own Path in Dentistry[38:12] Reengineering Patient Interactions[41:20] The Human Element in Dentistry[43:27] The Rise of Corporate Dentistry[45:23] Finding Your Unique Voice[47:19] Navigating Change in Dentistry[49:11] The Value of Originality[51:28] The Future of Dentistry and AI[53:18] Lessons from Personal Experience[55:12] Seizing Opportunities[57:09] The Role of Influence in DentistryTakeaways Personalization in dental products can enhance patient engagement. Building raving fans is crucial for long-term success. Authenticity in branding helps differentiate dental practices. Patients value connection and thoughtful gestures from their dentists. Storytelling is a powerful tool for dentists to communicate their values. Creating memorable experiences can lead to patient loyalty. Ignoring existing patients can be a costly mistake for practices. The dental industry needs to focus on relationships, not just transactions. Marketing efforts should align with the authentic voice of the practice. Dentists should embrace their unique stories to attract and retain patients. Branding is about authenticity, not just messaging. Dentists should connect personally with their patients. Performing in business leads to burnout. Choosing your own path can lead to success. Reengineering patient interactions can improve care. Humanising dentistry is essential for better performance. Your unique story is your brand advantage. The top 1% of dentists will differentiate themselves. Seizing opportunities is crucial for success. Originality is key in a commoditised market.Sound Bites "It's a waste of time to ignore existing patients." "It's about the experience, not the product." "Patients are desperate for actual connection." "It's about going above and beyond." "Everything is branding, not just marketing." "It's about being authentic in your branding." "We need to rehumanise dentistry." "Your brand advantage is your unique story." "The top 1% will differentiate themselves." "You have to be an original to stand out." "Seize the opportunity when it comes."

In this episode of the Ultimate Dental Podcast, Dr. David Moffetand Melinda Heryford discuss the evolving landscape of dental practice and coaching post-COVID. They explore trends such as the consolidation of practices, the importance of patient engagement, and the need for effective communication within dental teams.Melinda shares insights on streamlining practice management by focusing on key systems and accountability, emphasizing the role of the clinical team in patient care. The conversation highlights the significance of comprehensive diagnosis and the necessity of fostering trust with patients to enhance their overall health and dental experience.In this conversation, David Moffet and Melinda Heryford discuss the critical aspects of dental health management, focusing on the importance of understanding vulnerabilities in dental health, the significance of case acceptance, and the necessity of tracking progress for better patient outcomes. They emphasise the role of effective communication in navigating patient decisions and the need for long-term solutions over short-term fixes. The discussion also highlights the power of visual communication in inspiring patients to make healthier choices and the importance of a supportive system in dental practices.What you will learn:[01:20] Introduction and Welcome[03:07] Trends in Dental Practice and Coaching[06:47] Patient Engagement and Communication[11:58] Streamlining Practice Management[16:12] The Role of the Clinical Team[20:07] Understanding Patient Trust and Health[24:10] The Importance of Comprehensive Diagnosis[27:24] Accountability in Dental Practices[34:56] Understanding Vulnerabilities in Dental Health[36:20] The Importance of Case Acceptance[38:55] Tracking Progress for Better Patient Outcomes[41:19] Navigating Patient Decisions and Treatment Options[44:17] The Role of Communication in Patient Care[47:29] Long-Term Solutions vs. Short-Term Fixes[51:21] Inspiring Patients for Better Health Choices[55:09] The Power of Visual Communication in DentistryTakeaways Change in dental practices post-COVID is significant. New practitioners are buying fee-for-service practices. Patient engagement is crucial for successful outcomes. Streamlining systems can improve practice management. Effective communication is key to patient trust. The clinical team plays a vital role in patient care. Patients need to hear information multiple times to understand. Accountability systems are essential for practice efficiency. Understanding the oral-systemic link enhances patient care. Prejudging patients can hinder effective treatment discussions. Understanding vulnerabilities in dental health is crucial. Case acceptance is a measurable metric for dental practices. Tracking progress helps improve patient outcomes. Effective communication is key to patient care. Patients often need guidance in making treatment decisions. Long-term solutions should be prioritised over quick fixes. Visual aids can significantly enhance patient understanding. It's essential to inspire patients to take charge of their health. Dentists should not presume what patients can afford. Creating a supportive system in dental practices is vital.Sound Bites "There's change from COVID." "We're here to serve, absolutely, right?" "We cut those 44 systems down to six." "Patients need to hear it seven times.' "Dentistry is a team sport." "It's all connected." "It's not your responsibility to prejudge." "We are looking for change." "It's a crack. What are you vulnerable to?" "Always, always, always tell them." "We want our patients to keep their teeth." "Pictures are worth a thousand words."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Jennifer Kahnweiler, a recognised expert on introversion and leadership. They discuss the significance of understanding personality types, particularly introversion and extroversion, in the context of dental practice. The conversation highlights the importance of communication, building trust with patients, and the role of staff in enhancing patient experience.Jennifer emphasises that effective dentists are also good leaders who listen and adapt to their patients's needs. The episode concludes with insights on training staff and utilising technology to improve patient care.In this conversation, Jennifer Kahnweiler and David Moffet explore the intricacies of personality assessments, particularly the Myers-Briggs framework, and how these tools can help individuals understand themselves better. They discuss the importance of separating one's profession from personal identity, the different listening styles, and the unique challenges introverts face in networking situations. The conversation also touches on the significance of self-awareness, emotional intelligence, and the need for mental health breaks, especially in the dental profession. Ultimately, they emphasize the value of embracing one's introversion while also seeking personal growth and connection with others.What you will learn:[01:20] Introduction to Introversion and Leadership[04:09] Understanding Introversion vs. Extroversion[07:25] The Impact of Personality on Dental Practice[10:21] Communication in Dentistry[13:10] The Role of Staff in Patient Experience[16:19] Building Trust with Patients[19:22] The Importance of Training and Delegation[22:12] Adapting to Different Patient Needs[25:15] Conclusion and Key Takeaways[28:34] Understanding Personality Assessments[32:13] The Myers-Briggs Framework Explained[35:41] Separating Identity from Profession[36:38] Listening Styles: Understanding vs. Responding[38:33] Networking for Introverts[40:55] The Importance of Follow-Up in Networking[41:54] Addressing Isolation in Dentistry[43:23] The Need for Breaks and Mental Health[45:55] Self-Awareness and Emotional Intelligence[47:23] Embracing Introversion and Personal GrowthTakeaways Introverts recharge after social interactions, while extroverts thrive on them. Understanding personality types can improve communication in dental practices. Effective dentists are often good leaders who listen to their patients. Clear communication is essential for patient trust and satisfaction. Staff training is crucial for enhancing the patient experience. Patients appreciate transparency about procedures and costs. Introverts can excel in leadership roles by preparing and reflecting. Different patients have varying preferences for receiving information. Building relationships with patients leads to better retention and referrals. Understanding personality assessments can enhance self- awareness. The Myers-Briggs framework categorizes individuals into 16 personality types. Separating identity from profession helps in personal growth. Listening to understand fosters deeper connections. Networking is essential for introverts to build relationships. Follow-up after networking is crucial for maintaining connections. Isolation in dentistry can lead to mental health issues. Taking breaks is vital for mental well-being. Self-awareness enhances emotional intelligence in leadership. Embracing introversion can lead to personal and professional growth.Sound Bites "Communication is the key." "The best dentists are good leaders." "Have options for patients to learn." "Separate behaviour from identity." "Listening to understand is key." "Take breaks for mental health." "Self-awareness is crucial for leaders." "Change is gradual, not overnight." "Introverts rock!" "Embrace who you are."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet and John DiJulius discuss the critical importance of customer service in the dental industry. They share personal experiences and insights on how to create exceptional patient experiences, emphasising the significance of micro-moments and service recovery.The conversation also touches on the implementation of effective customer service systems and the lessons learned from struggling brands like Starbucks and Southwest Airlines.In this conversation, Moffet and DiJulius explore the essential elements of building a successful customer service strategy. They discuss the importance of having a clear service vision, the significance of relationships in business, and the need to eliminate employee roulette to ensure consistent customer experiences.The conversation emphasises creating routine and familiarity for customers, recognising the dehumanization of service, and learning from customer service icons. They highlight the power of customer recognition and the necessity of creating memorable experiences, ultimately underscoring the ongoing commitment required to deliver exceptional customer service.What you will learn:[01:20] Introduction and Background of the Hosts[06:04] The Importance of Customer Experience[12:11] Micro Moments and Patient Loyalty[19:53] Implementing Customer Service Systems[26:59] Service Recovery and Customer Loyalty[33:15] Lessons from Struggling Brands[36:47] Building a Service Vision[41:00] The Importance of Relationships in Business[42:49] Eliminating Employee Roulette[46:32] Creating Routine and Familiarity for Customers[51:05] The Dehumanization of Service[53:10] Learning from Customer Service Icons[58:03] The Power of Customer Recognition[62:52] Creating Memorable Experiences[67:22] The Ongoing Commitment to Customer ServiceTakeaways Customer service is about creating the best experience in a client's day. Micro-moments dictate customer loyalty more than outcomes. The patient experience begins as soon as they contact the office. Implementing systems from other industries can enhance customer service. Service recovery can lead to greater loyalty than perfect service. Recognising and greeting customers is crucial for a positive experience. Personal connections with patients enhance their overall experience. Good service can command higher prices in competitive markets. Learning from struggling brands can provide valuable insights. Creating memorable experiences is key to customer retention. We need a service vision to guide our business. Relationships are key to customer loyalty. Eliminating employee roulette ensures consistent service. Routine and familiarity enhance customer experience. Dehumanization of service is a significant issue. Learning from customer service icons can improve practices. Customer recognition fosters loyalty and connection. Memorable experiences are crucial for customer retention. A commitment to customer service is a lifelong journey. Creating a positive experience is essential for business success.Sound Bites "People will pay for good service." "We wanted to be the best experience in your day." "This is the best experience I've had in any business." "Customer loyalty is about the micro-moments." "You can't get away from what made you unique." "You care, you care. I love that." "We have to have a service vision." "It's the relationships that actually get you turning up." "We call that employee roulette." "People love routine and familiarity." "It's not about seeing Dr. Dave every time." "The dehumanising of service is the real issue." "It's about the experience and being made to feel important."