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The Service Center

William C Murray

30 episodes

1 month ago

Drop me a text! [Episode 30] Support The Service Center!: https://www.buzzsprout.com/1844427/support Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and ...

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All content for The Service Center is the property of William C Murray and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Drop me a text! [Episode 30] Support The Service Center!: https://www.buzzsprout.com/1844427/support Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and ...

Show more...

Episodes (20/30)

The Service Center

Lesley Wong - Guest Focused Hotel Design (Part 2 of 2)

Drop me a text! [Episode 30] Support The Service Center!: https://www.buzzsprout.com/1844427/support Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and ...

2 years ago

31 minutes

The Service Center

Lesley Wong - Guest Focused Hotel Design (Part 1 of 2)

Drop me a text! [Episode 29] Support The Service Center!: https://www.buzzsprout.com/1844427/support Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and ...

2 years ago

29 minutes

The Service Center

Anne Marie Johns - Saying Yes to Opportunity (Part 2 of 2)

Drop me a text! [Episode 28] Support The Service Center!: https://www.buzzsprout.com/1844427/support Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year. You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-jo...

2 years ago

44 minutes

The Service Center

Anne Marie Johns - Saying Yes to Opportunity (Part 1 of 2)

Drop me a text! [Episode 27] Support The Service Center!: https://www.buzzsprout.com/1844427/support Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year. You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-j...

2 years ago

39 minutes

The Service Center

Altaf Sovani - Labor Crisis in Hospitality (Part 2 of 2)

Drop me a text! [Episode 26] Support The Service Center!: https://www.buzzsprout.com/1844427/support Dr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Fin...

2 years ago

37 minutes

The Service Center

Altaf Sovani - Labor Crisis in Hospitality (Part 1 of 2)

Drop me a text! [Episode 25] Support The Service Center!: https://www.buzzsprout.com/1844427/support Dr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Find...

2 years ago

38 minutes

The Service Center

Reetu Gupta - Ambassadress of Service (Part 2 of 2)

Drop me a text! [Episode 24] Support The Service Center!: https://www.buzzsprout.com/1844427/support Reetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-run and operated business. Reetu has been recognized as one of Canada’s Top 40 under 40 leaders, has receive the BMO Entrepreneurial Award as part ...

2 years ago

33 minutes

The Service Center

Reetu Gupta - Ambassadress of Service (Part 1 of 2)

Drop me a text! [Episode 23] Support The Service Center!: https://www.buzzsprout.com/1844427/support Reetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-run and operated business. Reetu has been recognized as one of Canada’s Top 40 under 40 leaders, has receive the BMO Entrepreneurial Award as part ...

2 years ago

31 minutes

The Service Center

Laura Hingel - The Human Side of Talent (Part 2 of 2)

Drop me a text! [Episode 22] Support The Service Center!: https://www.buzzsprout.com/1844427/support Laura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotels and Resorts. Laura hails from Thunder Bay, Ontario Canada but current calls Paris, France he...

2 years ago

28 minutes

The Service Center

Laura Hingel - The Human Side of Talent (Part 1 of 2)

Drop me a text! [Episode 21] Support The Service Center!: https://www.buzzsprout.com/1844427/support Laura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotels and Resorts. Laura hails from Thunder Bay, Ontario Canada but current calls Paris, France he...

2 years ago

40 minutes

The Service Center

Edwin Frizzell - Service: Taking care of other people (Part 2 of 2)

Drop me a text! [Episode 20] Support The Service Center!: https://www.buzzsprout.com/1844427/support Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York...

2 years ago

33 minutes

The Service Center

Edwin Frizzell - Service: Taking care of other people (Part 1 of 2)

Drop me a text! [Episode 19] Support The Service Center!: https://www.buzzsprout.com/1844427/support Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York...

2 years ago

32 minutes

The Service Center

Brian Leon - Franchising across the hospitality industry (Part 2 of 2)

Drop me a text! [Episode 18] Support The Service Center!: https://www.buzzsprout.com/1844427/support Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simp...

3 years ago

41 minutes

The Service Center

Brian Leon - Franchising across the hospitality industry (Part 1 of 2)

Drop me a text! [Episode 17] Support The Service Center!: https://www.buzzsprout.com/1844427/support Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simp...

3 years ago

44 minutes

The Service Center

Trina Notman - Marketing differently & challenging misogyny (Part 2 of 2)

Drop me a text! [Episode 16] Support The Service Center!: https://www.buzzsprout.com/1844427/support Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketi...

3 years ago

33 minutes

The Service Center

Trina Notman - Marketing differently & challenging misogyny (Part 1 of 2)

Drop me a text! [Episode 15] Support The Service Center!: https://www.buzzsprout.com/1844427/support Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketin...

3 years ago

28 minutes

The Service Center

Mandy Farmer - Radically enriching lives and doing more cool sh*t!

Drop me a text! [Episode 14] Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. She embraces doing things differently, hires rebels, and pushes against being boring – all with a of leading with love. If you are ready to radically enrich the lives of others, you are definitely part of her tribe. Mandy received the 2016 KML Pinnac...

3 years ago

1 hour 1 minute

The Service Center

Darcy MacDonell - Farm-to-table and foodservice entrepreneurship

Drop me a text! [Episode 13] Darcy MacDonell is a restauranteur and entrepreneur who current owns and operates multiple hospitality businesses in Orillia, Ontario with his partner Simon MacRae, including The Common Stove, PICNIC Tapas & Wine Bar, and ROOMService. Before pivoting to Orillia, he built and operated one of Toronto’s first farm-to-table focused restaurants, The FARMHOUSE Tavern. After working under mentors like Peter Oliver, Michael Bonacini, and Charles Khabouth, Darcy has es...

3 years ago

1 hour 9 minutes

The Service Center

Arjun Channa - Putting heart into hospitality excellence

Drop me a text! [Episode 12] Arjun Channa is the General Manager of The Ritz-Carlton St. Thomas in the U.S. Virgin Islands. He is a true professional in the hospitality field and a life-long hotelier with a decade and a half of experience in the general manager role throughout the globe. He has led iconic properties in Vanuatu, Aruba, Puerto Rico, India, Canada, and now at the luxury property in St. Thomas. His focus is on excellence in everything you do and that true hospitality lives in the...

3 years ago

1 hour 9 minutes

The Service Center

Erin Haid - Authenticity and real human connections in hospitality

Drop me a text! [Episode 11] Erin Haid is the Director of Global Talent Acquisitions for Four Seasons Hotels and Resorts. She has over 15 years of experience within the hospitality field, from her time in foodservice as a Manager for Earl’s Restaurants, to developing talent and culture with Starwood Hotels and Resorts, then with Accor. Prior to taking on her national leadership position with Four Seasons, she was the Head of People with Ten Thousand Coffees, an organization focused on the pow...

3 years ago

51 minutes