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The Ramp

Deloitte Digital NL

24 episodes

4 days ago

The podcast by Deloitte Digital NL Monthly stories and discussions about everything surrounding Strategy and Design

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All content for The Ramp is the property of Deloitte Digital NL and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

The podcast by Deloitte Digital NL Monthly stories and discussions about everything surrounding Strategy and Design

Show more...

Episodes (20/24)

The Ramp

[NL] Partner Operating Model

In deze Nederlandstalige aflevering van The Ramp hebben Frie Pétré, Eustache Bountzoukos en Robert Collignon het over het Partner Operating Model. Niet alleen bespreken ze wat dat precies inhoudt, maar kijken ze naar verschillen met zaken als CRM-systemen, wie partner operations binnen een bedrijf moet oppakken en nog veel meer...

Geïnteresseerd om het boek 'The Partner Operating Model' van Frie te winnen? Stuur hem dan een mailtje naar: frie@qollabi.com

Vind onze gasten op LinkedIn:

Frie - https://www.linkedin.com/in/friedrichpetre/

Eustache - https://www.linkedin.com/in/eustache-bountzoukos-89b18623/

Robert - https://www.linkedin.com/in/robertcollignon/

4 months ago

24 minutes 52 seconds

The Ramp

[NL] VoorRecht-Rechtspraak

In deze aflevering bespreken we met David en Pieter (Rechtspraak) en Loek en Suzanne (Deloitte) over de ontwikkelingen van het initiatief VoorRecht-Rechtspraak. Niet alleen vertellen ze wat dat precies inhoudt, maar hebben we het ook over het maakproces. Daarbij hebben we het niet alleen over het conceptuele onderdeel, maar praten we ook over het ontwerpen van de chatbot en de bijbehorende interface. Hoe maak je AI in een rechtssysteem überhaupt mogelijk? Dat en meer hoor je tijdens deze aflevering!

5 months ago

24 minutes 59 seconds

The Ramp

Extended Reality & AI

In this episode of The Ramp, we delve into the dynamic intersection of Extended Reality (XR) and Artificial Intelligence (AI). The convergence of these two powerful forces is reshaping the future of digital interaction. Want to learn about the potential and how it can revolutionize your organization? Join Rinse Mallee and Bob van den Berg as they share their insights and visions.

Connect with Rinse and Bob on LinkedIn:

Be sure to check out their recommended webpages for more information:

7 months ago

23 minutes 50 seconds

The Ramp

[NL] De Gezondheidsverzekeraar

Wat als de rol van een zorgverzekeraar verandert naar een die zich richt op meer preventie? Kunnen we daarmee de problemen in de zorg van nu en in de toekomst oplossen? Tijdens deze aflevering van The Ramp bespreken Carolien Dikkers en Mirte van de Louw over hun idee over een hypothetische ‘gezondheidsverzekeraar’. Wat betekent dit dan precies en hoe kunnen we hier zelf een bijdrage aan leveren? Over 26 minuten weet je meer!

Vind je dit een interessant onderwerp? Dit was slechts het begin. Lees verder over het concept ‘gezondheidsverzekeraar’ in de point of view: binnenkort kun je hier de link vinden.

Of neem direct contact op met:

Carolien: https://www.linkedin.com/in/carolien-d-b4217924/

Mirte: https://www.linkedin.com/in/mirte-van-de-louw-91180ab1/

10 months ago

26 minutes 26 seconds

The Ramp

Unlocking Pricing Insights

In this episode of The Ramp, Shruti Anand and Nikhil Deshpande take us through the fascinating world of Pricing. What burning questions do Deloitte's clients ask? What are the latest trends in pricing? And how does pricing relate to important topics like sustainability and AI? Tune in to hear insights on these and more!

Connect with Shruti and Nikhil on LinkedIn by clicking here https://www.linkedin.com/in/shrutianand1/ and here https://www.linkedin.com/in/nikhilddeshpande/

10 months ago

24 minutes 8 seconds

The Ramp

Journey Management

The way we work with customer journeys right now is up for change. Customer journey management is here to replace our rituals around brown paper, post it’s and static stories. But how does it work, what exactly do we mean with ‘Journey management’, and where to begin if I would like to implement it? Look no further, because not only did our two guests Niels Corsten and Hessel Hornman write a white paper about it: https://www.deloittedigital.com/nl/en/insights/perspective/from-journey-mapping-to-journey-management.html But they now take the time in this podcast episode to explain you all about it!

1 year ago

24 minutes 21 seconds

The Ramp

What's Next in Fashion

In this episode of the Ramp Charlotte and Rosan focus on two topics within the Fashion industry: Sustainability and Personalisation. What is currently happening regarding regulations and how is AI changing the designing and marketing proces? That and more will be discussed though some playful quizes this episode. Contact our two guests on LinkedIn: Charlotte: https://www.linkedin.com/in/charlotte-jolijn-hoekstra/ Rosan: https://www.linkedin.com/in/rosanwagenaars/

1 year ago

26 minutes 9 seconds

The Ramp

Customer Loyalty Management

This month we talk with Benthe and Nicholas about Customer Loyalty Management Topics covered: What defines a successful loyalty program? ✅ Challenges and pitfalls in loyalty management 🚧 Emerging trends and innovations in the loyalty sector 🌐 How to create a customer-centric, effective loyalty strategy 🌱 Don't miss out on this enriching discussion that could transform your approach to customer loyalty! Find their white paper about Loyalty here: https://www2.deloitte.com/nl/nl/pages/customer-and-marketing/articles/how-can-loyalty-drive-growth-in-2023.html

1 year ago

28 minutes 24 seconds

The Ramp

The Value of Design

We are excited to launch a new episode of our very own Deloitte Digital Podcast: The Ramp! With this time, Franklin and Marnix as our guests. Hosted by Bart, guided by Mark. This episode explores why design is essential, from enhancing client products to fostering societal progress. Discover the unique values design brings to businesses and communities alike.

1 year ago

25 minutes 5 seconds

The Ramp

Redesigning healthcare delivery

This month, we bring you a podcast episode about Health and Innovation. What challenges can be found in the world of healthcare? How could design and innovation be used to solve the issues of our healthcare’s future? And what is the role of society in this all? Along a couple of cool examples Tommaso and Maurice will guide you carefully along the path of healthcare while also giving you nice advice for inspiration on the topic’s challenges. Connect with Tommaso on LinkedIn: https://www.linkedin.com/in/tommasosarri/ Connect with Maurice on LinkedIn: https://www.linkedin.com/in/mauricehartevelt/

1 year ago

30 minutes 7 seconds

The Ramp

Solution Transformation: From disconnected products to integrated solutions

In this episode we talk about Solution Transformations, sometimes explained as XAAS, or everything as a service. We talk about what this service focused businessmodel is, go over some opportunities and challenges and have a discussion about its impact on sustainability. You can find more information about Solution Transformations here: https://www2.deloitte.com/nl/nl/pages/business-operations/solutions/solution-transformation.html And contact our guests on Linkedin: Niels:https://www.linkedin.com/in/nielscornet/ Daan:https://www.linkedin.com/in/daanvanderzanden/ Solaiman: https://www.linkedin.com/in/saadroun/

1 year ago

29 minutes 2 seconds

The Ramp

Energy Transition Monitor

In this episode we are talking about Deloitte’s Energy Transition Monitor. Our guests will explain what that exactly entails, but in short: it’s an overview of how The Netherlands is doing in their transition towards a sustainable future. Along our conversation, we touch upon how the team got to their conclusions, talk about some recommendations, and finally discuss how the team itself thinks of the current state of the transition. You can find more information on Deloitte’s website: https://www2.deloitte.com/nl/nl/pages/energy-resources-industrials/articles/energy-transition-monitor.html Get in contact with our guests and co-host on LinkedIn: Gino: https://www.linkedin.com/in/ginoarcangeli/ Antonio: https://www.linkedin.com/in/antonio-cambio/ Helen: https://www.linkedin.com/in/helen-s-bosse/ Jeroen: https://www.linkedin.com/in/jeroenvandennieuwenhof/

1 year ago

27 minutes 10 seconds

The Ramp

Prepare to be Surprised

After a small break during the summer, we are back with a brand new episode about ‘Insights’. Of course we’ll go over definitions, do’s and don’ts and give you a hand full of great examples and stories of past experiences. We tackle questions such as ‘is research too expensive?’ and ‘how can I convince my boss that we do need research?’. Just like last time we also have video accommodating this episode. This is only available on Spotify. Would you like to know more about insights, then you can contact Abi and Holly here: Holly on LinkedIn:https://www.linkedin.com/in/holly-robbins-phd-b47a512/ Abigail on LinkedIn: https://www.linkedin.com/in/abigail-koch-3b0a478a/

2 years ago

26 minutes 37 seconds

The Ramp

Switch the channel

In this episode Johann Matthai and Florine Bruijn will talk to you about the ever-evolving space that is consumer (customer) retail engagement. Is physical retail dying? How are marketplaces evolving and how can brands leverage these for growth? How is online shopping further evolving into Social Commerce, Quick Commerce and potentially even Metaverse Commerce? Follow them along for a journey of tips, quips and examples to understand how companies can strengthen the relationships with their consumers. Very exciting, for the first time, today you can listen and watch footage at the same time! We are curious to hear what you think about this new format. If you are keen to open the discussion or reach out, You can contact Johann on LinkedIn here: https://www.linkedin.com/in/johann-m-75a67411/ You can contact Florine on LinkedIn here: https://www.linkedin.com/in/florinebruijn/ Special thanks to Edoardo Braccini to providing insights from Deloitte Denmark: https://www.linkedin.com/in/edoardo-braccini-6b0661243/ If you are keen to learn more on Social Commerce, please check out our white-paper: https://www2.deloitte.com/nl/nl/pages/consumer/articles/the-rise-of-social-commerce-a-growth-opportunity-for-brands.html

2 years ago

28 minutes 11 seconds

The Ramp

Growth during challenging times

In this episode Bram and Morris will talk you though a very important and therefore interesting topic: the recession. Because, what do we mean when we are talking about one? Are we actually currently in one? Through some nice examples we come to find the answers to these questions, including some tips for companies to make the best of these more uncertain times. You can contact Bram on LinkedIn here: https://www.linkedin.com/in/bramlentz/ And Morris on LinkedIn here:https://www.linkedin.com/in/morrisboermann/

2 years ago

22 minutes 52 seconds

The Ramp

[NL] Customer Service Strategy Trends

In deze Nederlands gesproken aflevering spreken we met Robert en Franklin over Customer Service Strategy: het verbeteren van dienstverlening. Wat houdt dat nu eigenlijk precies in, en misschien nog wel interessanter: hoe kan technologie hier bij helpen? Je komt het allemaal te weten in deze aflevering; al raad ik je ook aan om een kijkje te nemen bij het artikel van Robert en Franklin: https://lnkd.in/e6KNYPr3 Daarnaast vind je hier contactinformatie voor Robert: https://www.linkedin.com/in/robertcollignon/ En voor Franklin: https://www.linkedin.com/in/franklinheijnen/ ---- English transcript of this Dutch recording can be found here on the Deloitte website page: https://www2.deloitte.com/nl/nl/pages/customer-and-marketing/articles/the-ramp-our-monthly-innovation-talk.html

2 years ago

24 minutes 47 seconds

The Ramp

The next frontier for CX

In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how designers develop CX journeys for companies and finally what the future will look like! The ramp is a podcast produced by Customer Strategy and Design of Deloitte Digital NL. In these podcast episodes we talk with colleagues, experts and clients about topics relating to strategy, design, technology and innovation. Expect new episodes every month, delivered to you on both SoundCloud and Spotify. Connect with the guests of this episode here: Niels Corsten on LinkedIn: https://www.linkedin.com/in/nielscorsten/ Loek Dekker on LinkedIn: https://www.linkedin.com/in/loek-dekker-17188712b/

2 years ago

25 minutes 55 seconds

The Ramp

According to the news of the last few weeks Artificial Intelligence is everywhere, with potentially a lot of changes coming up in the world. What are the things you need to know, and what have our Deloitte colleagues been doing with it? Sounds like an interesting topic? Then check out the stories of Krishna, Bob, Suzanne, Tomas and Mike, together with ours hosts Luca, Mo and Bart in the new episode of The Ramp. Now with a brand-new podcast formula: a commute of meaningful discussion, anecdotes and facts, together in a journey seen from different angles.

2 years ago

37 minutes 30 seconds

The Ramp

‘Pricing’ is not just a tag on something you sell, it is so much more! Think of the proposition, the portfolio, or the story along a company or product, for example. To explore the wealth of different angles within pricing, we speak with Ruud Schmeink (Partner at Deloitte). In our 25-minute episode, together with our new host Luca, we cover not only pros and cons of this field, but we also take a look at the state of the market that we are currently in: what can companies expect in these challenging times? Feel free to reach out to Ruud on LinkedIn: https://www.linkedin.com/in/ruud-schmeink-044bb82/

3 years ago

25 minutes 37 seconds

The Ramp

Customer Strategy and Design at Deloitte

What makes Customer Strategy and Design at Deloitte so unique? How does the team of innovators thrive in the financial giant? And why is there cake being served in the office? These are just a few questions that we tackle to get to know our leadership during this episode of The Ramp. Chris Vialle, Chrissy Welsh and Daniel Charité tell us all about, not just themselves, but also their big ideas for the future of CS&D at Deloitte. Contact the guests of this episode on LinkedIn: Chris: https://www.linkedin.com/in/chrisvialle/ Chrissy: https://www.linkedin.com/in/chrissywelsh/ Daniel: https://www.linkedin.com/in/danielcharite/

3 years ago

26 minutes 8 seconds