The Human Risk Podcast

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Human Risk

336 episodes

8 hours ago

People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk.

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Episodes (20/336)

The Human Risk Podcast

Claus Raasted on Getting Shit Done

Why is getting shit done so hard, and what can we do about it?

Episode Summary
Getting shit done isn’t just about motivation or tools, it’s about design. In this episode, I speak to Claus Raasted: consultant, author, speaker, experience designer, and someone who describes himself — with tongue firmly in cheek — as an “overpaid rockstar consultant.”

But behind the flair is a deep understanding of how to remove friction, reframe work, and help people build systems that actually work for them. Claus and I talk about his Little Book of Getting Shit Done, why productivity isn’t about speed or optimisation, and how to shift from overthinking to action.

We also explore the difference between solving problems and designing for them, and how creativity, humour, and even a bit of absurdity can help us rethink how we work. Whether you're the kind of person who loves productivity hacks or someone who's suspicious of all things “optimised,” Claus has a way of making the serious playful and the playful serious. It’s a fun, insightful conversation that just might change the way you approach your to-do list. 🔹

Guest Biography
Claus describes himself as an “overpaid rockstar consultant,” but that’s just the tip of the iceberg. He’s a prolific author (46 books and counting), a speaker known for delivering insights with humour, and a designer of transformative experiences, everything from corporate innovation workshops to immersive fantasy roleplay events.

He’s the Director at the College of Extraordinary Experiences Claus has also worked with organisations like IKEA, PwC, and Boston Consulting Group. You’ll often find him on stage in a Batman suit, not because he wants to be a superhero, but because he understands the power of breaking expectations.

Links
Claus' website - https://www.clausraasted.com/

Claus on LinkedIn - https://www.linkedin.com/in/clausraasted/

Claus Raasted's Little Guide To Getting Shit Done - https://drive.google.com/file/d/1DSbVsv6W3CzKbhd3PqU7CBjQUm08uQY1/view?usp=sharing

The College of Extraordinary Experiences - https://www.extraordinary.college/

AI-Generated Timestamped Summary
0:00:02 - Introduction

0:02:02 - Humour and Productivity

0:03:43 - The Overpaid Rockstar Consultant Approach

0:09:43 - Strategic Pricing and Branding

0:16:15 - Innovative Approach to Motivation and Productivity

0:19:15 - Combining Gaming with Exercise

0:21:37 - The Human Approach to Sales

0:27:37 - Thoughtful Engagement in Sales

0:34:04 - Reimagining Event Experiences

0:36:34 - Immersive Design in Events

0:39:30 - Expanding Perspectives and Creative Problem-Solving

0:46:30 - Balancing Safety and Creativity

0:53:41 - Resistance to Creative Solutions

0:58:41 - Embracing Unconventional Ideas

1:02:46 - The Value of Time and Connection

1:06:46 - Questioning Hourly Payment Models

1 week ago

1 hour 10 minutes

The Human Risk Podcast

Katy Diggory on communicating across borders

What happens when a British communications expert takes her political instincts and corporate storytelling skills to Germany?

🎙️ Overview
On this episode, I speak with Katy Diggory, who’s done exactly that — and learned a lot about tone, culture, and translation along the way. It’s a brilliant conversation that blends politics, international business, and linguistic nuance.

We explore the difference between translating and localising a message, why AI struggles to sound human, and how tone of voice can make or break communication, from Ryanair’s snark to a politician’s speech.

Katy gives me a behind-the-scenes look at her journey from UK Parliament to advising German corporates and monitoring elections in Eastern Europe. This episode is packed with insight for anyone trying to make themselves understood, especially across borders, cultures, or platforms. Katy is witty, reflective, and razor-sharp, and I think you’ll enjoy hearing from her as much as I did.

👤 Guest bio: Katy Diggory
Katy Diggory is a communications expert specialising in campaign design and management, copywriting, proofreading and editing in English and political training. She is based in Munich.

She helps individuals and organisations — especially in politics and corporate life — communicate more effectively across languages, cultures, and sectors. Her approach blends UK political communications experience with an understanding of German corporate tone and messaging. Katy has worked in the UK Parliament and across public and private sectors, and has monitored elections for the OSCE and other international bodies.

Fluent in German, she brings bilingual sensitivity and cultural fluency to everything from speechwriting to branding.

⏱️ AI-Generated Timestamped summary

[00:00] Introduction

[01:30] Katy’s background in UK politics and how she got into comms

[04:40] The shift from UK politics to working with German corporate clients

[08:05] Cultural differences in tone of voice between British and German organisations

[10:25] Why humour doesn’t always translate — and how that shapes messaging

[13:15] When corporate tone feels robotic or insincere

[15:00] Can you really ask AI to write like a human?

[17:45] The difference between translating and truly localising content

[20:10] Ryanair as an example of strategic tone on social media

[22:30] What makes a ‘bad’ tone of voice — and how to recognise it

[24:55] Being bilingual: how switching languages also means switching personas

[27:40] Why German culture may be more accepting of seriousness

[30:15] Behind the scenes of international election monitoring

[34:00] How trust is earned — and lost — in political comms

[36:50] Politicians as one-person media organisations

[39:10] Communication risks in cross-border work

[42:30] Katy’s final thoughts on what makes communication human

🔗 Relevant Links
Katy’s official website: https://www.katherinediggory.com/

Katy on LinkedIn: https://www.linkedin.com/in/katy-diggory-b1b31425/

Ryanair’s Twitter/X account: @Ryanair

2 weeks ago

53 minutes

The Human Risk Podcast

Kevin Evers on The Strategic Genius of Taylor Swift

What can a global pop icon teach us about business strategy? In the case of Taylor Swift, more than you might think.

Episode Summary
On this episode, I’m joined by Kevin Evers, senior editor at Harvard Business Review and the author of There's Nothing Like This: The Strategic Genius of Taylor Swift.

We dive deep into what makes Swift not just a pop icon but a master strategist — someone who has repeatedly made bold, counterintuitive business decisions and turned them into career-defining moments.

Kevin and I explore how Taylor has managed her brand like a founder, handling everything from customer loyalty to product lifecycle planning, channel distribution to reputation management.

He explains how she’s cultivated extraordinary fan intimacy, exercised long-term thinking, and turned public conflict into strategic advantage; all while maintaining creative and commercial dominance.

One of the key moments we reflect on is her decision to re-record her early albums to reclaim ownership of her masters — and since we recorded this episode, there’s been a major update: she’s now reportedly bought back the original masters. It’s a case study in asset control, strategic patience, and sticking to your values, and whether or not you’re a Swiftie, there’s a lot to learn.

Guest Biography
Kevin is a senior editor at Harvard Business Review, where he focuses on strategy, innovation, and leadership. He is the author of The Strategic Genius of Taylor Swift, a book that applies a business lens to the career of one of the most commercially successful musicians of our time.

In the book — and this conversation — Kevin explores how Swift’s strategic decision-making offers lessons in branding, IP management, customer engagement, and more. In addition to his work at HBR, Kevin has also edited and collaborated on several bestselling business books, including titles in the HBR Guide series.

AI Generated Timestamp Summary
0:00:00 - Intro (7 Minutes)

Introduction to Taylor Swift's strategic acumen in brand management.
Discussion with Kevin Evers on how Swift has built a resilient brand and fostered fan loyalty.
Highlighting her decision to re-record albums as an example of her entrepreneurial instincts.

0:06:49 - Taylor's Bold Career Evolution (7 Minutes)

Exploration of Swift's transition from country star to pop icon.
Examination of key career moments, including the 2009 MTV VMA incident.
Analysis of how Swift turns challenges into opportunities.

0:13:46 - Taylor Swift's Collaborative Evolution (14 Minutes)

Swift's strategic collaborations and her fear of stagnation.
Insights into her partnership with producer Max Martin and how it helped evolve her sound.
Comparisons to the Beatles' ability to adapt and innovate.

0:27:26 - Taylor Swift's Evolving Content Strategy (4 Minutes)

Discussion on Swift's adaptation to the music industry's changing dynamics.
Her shift from releasing albums every two years to more frequent releases.
Analysis of her blend of abundant content and scarce online presence.

0:31:51 - Taylor Swift's Fan-Obsessed Strategy (14 Minutes)

Exploration of Swift's marketing strategy focused on fan engagement.
Use of subtle clues and inside jokes to create anticipation among fans.
Examination of her decision to re-record albums and its impact on fan loyalty.

0:46:14 - Taylor Swift's Founder Mentality and Risk (10 Minutes)

Examination of Swift's instinct-driven career decisions.
Comparison of her strategy to tech giants like Apple and Amazon.
Discussion on her music-first philosophy and founder mentality.

0:56:10 - Taylor...

Show more...

3 weeks ago

1 hour 8 minutes

The Human Risk Podcast

Juliet Rosenfeld on Affairs
Why do people have affairs? What lessons can we learn from infidelity?

It's estimated that an affair will impact one in five of us, yet it tends to be a taboo subject.
So, on this episode, I'm going to break that taboo and explore the hidden world of affairs with psychoanalyst and author Juliet Rosenfeld.

Juliet’s book, Affairs: Stories of Love, Lies, Hope and Desire, is an intimate look at why people have affairs, how those relationships shape us, and what they reveal about the unconscious forces at work in our lives.

Episode Summary
In a fascinating discussion, we talk about the stories she gathered for the book, how she approached them ethically, and what she’s learned about the powerful, often destructive, pull of infidelity.

I also ask Juliet about her own experience as a psychoanalyst; how she balances her clinical insights with the need to write in a way that’s both honest and protective of the people involved. Juliet explains how she turned the consulting room into a space for exploration, not exposure, and how the stories she’s collected show just how deeply affairs touch the lives of everyone they involve.

From the idea of the couple to the unconscious roots of our desires, we unpack some of the most complex questions about relationships and risk. Throughout our conversation, Juliet brings a refreshingly human — and humane — perspective to a topic that’s often shrouded in shame and secrecy.

Whether you’ve ever experienced an affair yourself or just want to understand why people cross these lines, this episode offers insights that go far beyond the headlines.

Guest Biography
Juliet Rosenfeld is an author and a psychoanalyst working in private practice in London. She is particularly interested in the unconscious forces that shape our relationships and behaviours.

Juliet’s second book, Affairs: Stories of Love, Lies, Hope and Desire, explores the complex terrain of infidelity through a psychoanalytic lens, blending real stories with her own reflections and insights.

She is a member of professional psychotherapy and psychoanalysis associations in the UK and is deeply engaged in thinking about the ethical dimensions of her work. Beyond her practice,

Juliet has also been a board member of the UK Council for Psychotherapy (UKCP) and is passionate about making the insights of psychoanalysis accessible to a general audience.

AI-Generated Timestamp Summary
[00:00:00] Introduction to the episode and Juliet Rosenfeld

[00:01:00] Exploring what affairs are really about and how unconscious forces shape them

[00:02:00] Juliet’s background as a psychoanalyst and the role of the unconscious

[00:04:00] How relationship struggles underpin so many issues Juliet sees in her work

[00:05:00] Why Juliet wrote the book and how affairs are inherently risky

[00:07:00] The foundational idea of the couple and how it shapes us from birth

[00:08:00] Ethical dilemmas of writing about real people’s affairs

[00:11:00] Juliet’s approach: interviewing participants who weren’t her patients

[00:13:00] Balancing her clinical mindset with the demands of writing

[00:16:00] The role of supervision in psychotherapy and its relevance to Juliet’s work

[00:18:00] The challenge of anonymising the stories while staying true to them

[00:20:00] Juliet’s thoughts on police requests for therapist notes and patient confidentiality

[00:22:00] The differences in the regulation of therapists in the UK vs the US

[00:26:00] The importance of trust, supervision, and the intense relationship with a supervisor

[00:30:00] Why Juliet believes statutory regulation of psychotherapy is important

[00:34:00] How affairs spark...
Show more...
4 weeks ago
1 hour 6 minutes

The Human Risk Podcast

Dr Chengwei Liu on Luck & Serendipity
Have you ever wondered how much of your success is down to luck? What if the world is far less fair and predictable than we’d like to think?

On this episode, I explore the complex and fascinating role of luck in our lives and decisions with Dr. Chengwei Liu, Associate Professor of Strategy and Behavioural Science at Imperial College London. Chengwei shares how his research challenges our assumptions about skill, effort, and fairness – and why the outcomes we see are often far more random than we’d like to believe.

We discuss why many successful strategies and best practices are built on shaky ground, and how our tendency to downplay luck creates illusions of control and reinforces unfair systems. Chengwei explains how beliefs in fairness – like the ‘just world’ hypothesis – shape everything from business cultures to political systems, and how luck and misperceptions of it can create cycles of privilege or disadvantage.

Chengwei also shares practical insights on how to become a smart contrarian: someone who can harness the power of randomness and serendipity while avoiding the pitfalls of bias and overconfidence. From the dangers of blindly following the ‘successful’ to the need to look inward and embrace uniqueness, it’s a thought-provoking conversation that will change the way you think about risk, decision-making, and what it really means to get ahead.

Guest Biography
Dr. Chengwei Liu is an Associate Professor of Strategy and Behavioural Science at Imperial College London. He describes himself as someone fascinated by how luck, randomness, and human biases shape success and failure – both in business and in broader society.

Chengwei’s work challenges mainstream management thinking and explores how much of what we attribute to skill is actually the result of random factors.

His book, Luck: A Key Idea for Business and Society, examines these dynamics and how we can learn to navigate them.

Beyond his academic roles, Chengwei has also worked as a management consultant, drawing on his experience in both research and practice to uncover how to harness luck and uncertainty.

AI-Generated Timestamped Summary
[00:00:00] Introduction

[00:02:00] Chengwei explains his research focus on randomness and variance in firm performance

[00:04:00] The overlooked 50% of variance in outcomes: luck and randomness

[00:06:00] Defining luck as what lies beyond our control and foresight

[00:08:00] The conflict between fairness beliefs and the reality of luck

[00:10:00] Luck’s societal implications: why fairness perceptions differ across countries

[00:11:00] Skill versus luck – how we confuse the two in our narratives

[00:13:00] Why successful people over-attribute their success to skill

[00:15:00] Managers vs entrepreneurs: how they differ in acknowledging luck

[00:17:00] The challenges of researching an elusive concept like luck

[00:18:00] Using mathematical models to understand Black Swan events

[00:20:00] Why successful predictions of Black Swan events don’t indicate forecasting skill

[00:23:00] The problem with best practices from ‘successful’ firms

[00:26:00] Selection bias in business books and the danger of survivor bias

[00:29:00] The ‘too good to be true’ heuristic as a guide

[00:31:00] Contrarian thinking as a survival strategy for uncertainty

[00:33:00] The replication crisis and the problem with social science predictability

[00:35:00] Human curiosity: the power of moderate surprises

[00:37:00] The difference between luck and serendipity

[00:39:00] How to encourage serendipity in our lives

[00:41:00] Embracing uniqueness and avoiding conformityShow more...
1 month ago
1 hour 3 minutes

The Human Risk Podcast

Professor Magda Osman on Psychological Harm
What is psychological harm, and can we really regulate it? Should an AI-companion app be allowed to dump the person who is using it?

📝 Episode Summary
On this episode, I’m joined once again by Professor Magda Osman, someone who’s been on the show several times before, who always has something compelling to say.

This time, we're talking about psychological harm, a term you’ve probably heard, but which remains vague, slippery, and surprisingly unhelpful when it comes to actually protecting people.

Together, we explore what psychological harm really means, why defining it matters, and why regulating it, especially in digital contexts, is so tricky.

We draw comparisons to physical harm, ask whether some emotional distress might be necessary, and consider what kinds of harm are moral rather than measurable.

The conversation touches on loneliness, AI companions, consent, and even chainsaws!

👤 Guest Biography
Magda is a Principal Research Associate at the Judge Business School, University of Cambridge, and holds a Professorial position at Leeds Business School, University of Leeds, where she supports policy impact.

She describes herself as a psychologist by training, with specific interests in decision-making under risk and uncertainty, folk beliefs in the unconscious, and behavioural change effectiveness.

Magda works at the intersection of behavioural science, regulation, and public policy, offering practical insights that challenge assumptions and bring clarity to complex issues.

⏱️ AI-Generated Timestamped Summary
[00:00:00] Introduction and framing of psychological harm

[00:02:00] The conceptual problems with defining psychological harm

[00:05:00] Psychological harm and the precautionary principle in digital regulation

[00:08:00] Social context, platform functions, and why generalisations don’t work

[00:12:00] The idea of rites of passage and unavoidable suffering

[00:15:00] AI companion apps and emotional dependency

[00:17:00] Exploitation, data harvesting, and moral transparency

[00:22:00] Frustration as normal vs. actual psychological damage

[00:26:00] The danger of regulating the trivial and the need for precision

[00:29:00] Why causal links are necessary for meaningful intervention

[00:33:00] Legal obligations and holding tech companies to account

[00:38:00] What users actually care about: privacy, data, trust

[00:42:00] Society’s negotiation of what counts as tolerable harm

[00:45:00] Why this isn’t an unprecedented problem — and how we’ve faced it before

[00:50:00] The risk of bad definitions leading to bad regulation

[00:54:00] Two contrasting examples of online services and their impacts

[00:57:00] What kind of regulation might we actually need?

[00:59:00] The case for rethinking how regulation itself is structured

[01:01:00] Where to find Magda’s work and final reflections

🔗 Links
Magda's LinkedIn profile: https://www.linkedin.com/in/magda-osman-11165138/

Her website: https://www.magdaosman.com/

Magda’s previous appearances on the show exploring:

Behavioural Interventions that fail:
https://www.humanriskpodcast.com/dr-magda-osman-on-behavioural/

Unconscious Bias: what is it, and can we train people not to show...
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1 month ago
1 hour 2 minutes

The Human Risk Podcast

Sarah Ward on Chemistry, Committees & Cooking
What do chemistry, committees and cooking have in common? They’re all things which have formed part of the career of my guest on this episode. She’s Sarah Ward, owner of The Cookery Lab, a unique cookery school that uses a science-led approach to teaching cooking skills.

I first met Sarah when we worked together on governance at the Bank of England. She began her carerer as a chemist, before switching — for reasons she explains on the show — to regulation. And now she’s a chef.

In a fascinating discussion, I explore with Sarah how her scientific background shapes her approach to teaching cooking, emphasizing that it’s not just about following recipes but about understanding the structure and science behind the food. Sarah shares how a pivotal experience teaching cooking at her son's school reignited her passion and led her to create a unique culinary space that blends chemistry and cookery.

Sarah also reflects on her regulatory background, discussing the unexpected parallels between governance and gastronomy. From her time at the Bank of England to her experiences in professional kitchens, she reveals how good governance and good cooking share common themes – structure, discipline, and the ability to adapt under pressure. She also touches on how her teaching methods aim to empower everyday cooks to feel more confident and creative in the kitchen.

We round off the conversation by discussing her vision for the Cookery Lab, her thoughts on the art versus science debate in cooking, and how she’s combining her corporate experience with her culinary passion to teach life skills through food. Whether you love to cook or avoid the kitchen at all costs, Sarah’s insights offer valuable lessons for anyone looking to rethink their relationship with food and/or their career.

Guest Biography:
Sarah describes herself as a chef, educator, and owner of the Cookery Lab – a unique cookery school that uses a science-led approach to teaching cooking skills.

Prior to founding the Cookery Lab, Sarah worked in chemistry, financial regulation, and governance at the Bank of England. Her background in chemistry informs her cooking classes, where she helps everyday cooks understand the scientific principles behind recipes, encouraging them to experiment and build confidence in the kitchen.

The Cookery Lab is designed to look like a chemistry classroom, complete with lab chairs, beakers, and test tubes, reinforcing Sarah’s mission to demystify cooking through science. The Cookery Lab offers classes for all ages, focusing on life skills, confidence-building, and the joy of cooking, regardless of prior experience.

AI-Generated Timestamp Summary
[00:00:00] Introduction to Sarah Ward and her career path
[00:01:00] From chemistry to regulation to cooking
[00:02:30] What is the Cookery Lab?
[00:04:00] Why cooking is a life skill everyone should learn
[00:05:30] The pivotal moment at her son's school kitchen
[00:07:00] Childhood memories of a sandwich shop project
[00:10:00] The governance and gastronomy connection
[00:12:00] The leap from chemistry to financial regulation
[00:14:00] What Solvency II taught her about governance
[00:16:00] The importance of reading board minutes
[00:20:00] How Sarah applied her regulatory background in the kitchen
[00:23:00] Learning leadership lessons from Michelin-starred chefs
[00:27:00] Kitchen culture and the art of giving feedback
[00:30:00] The challenges of transitioning from corporate to culinary
[00:34:00] How science influences her teaching style
[00:38:00] Creating a unique learning space at the Cookery Lab
[00:42:00] How cooking can be both art and science
[00:46:00] Lessons learned from running the Cookery Lab
[00:50:00] Final thoughts and where to find Sarah
Show more...
1 month ago
1 hour 5 minutes

The Human Risk Podcast

Sarah Aalborg on Secure by Choice
What do people have to do with cybersecurity? A lot. As with other fields of human risk, it’s people that are typically the root cause of problems in the cybersecurity world. Which is where my guest’s expertise in behavioural design comes into play.

On this episode, I’m speaking with Sarah Aalborg, a cybersecurity and behavioural design expert who’s on a mission to change how organisations approach IT security.

Rather than focusing on firewalls and tech solutions, Sarah examines the human behaviours that can undermine even the best-designed security systems.

Her new book, Secure by Choice, challenges conventional security thinking by exploring how cognitive biases affect security professionals and how to use behavioural design to reshape security culture.

We discuss the pitfalls of traditional security training – particularly those phishing tests that feel more like traps than training – and how to flip the script by focusing on what we want people to do rather than what we want them to avoid.

Sarah shares practical strategies for using positive reinforcement, creating engaging training experiences, and making security less about fear and more about action.

By applying principles of behavioural science and risk-based thinking, Sarah explains how we can bridge the gap between security policies and everyday human behaviour.

Guest Biography
Sarah Aalborg is a cybersecurity expert and behavioural design advocate, focusing on how cognitive biases impact IT security professionals and their decision-making processes.

She is the author of Secure by Choice, a book that challenges conventional approaches to cybersecurity training by applying principles of behavioural science to security culture.

With a background in IT security spanning over two decades, Sarah speaks at major security events and consults with organisations on how to create more effective, engaging, and human-centric security programs.

AI-Generated Timestamped Summary
[00:00:00] Introduction

[00:01:00] Meet Sarah Aalborg – Why she wrote Secure by Choice and her journey into behavioural design.

[00:03:00] The '20-centimetre above the keyboard' exercise – How human inaction impacts tech security.

[00:05:00] Why phishing tests feel like entrapment – and how to flip the script.

[00:08:00] Turning phishing tests into positive reinforcement opportunities.

[00:10:00] How a simple 'Report Suspicious Email' button can change behaviours.

[00:12:00] The problem with fear-based messaging in cybersecurity.

[00:14:00] Why telling people what NOT to do isn’t effective.

[00:15:00] Sarah’s four-step framework for creating risk-aware security cultures.

[00:17:00] Why most security training is designed to address the wrong problem.

[00:20:00] The McDonald's kiosk example – What we can learn from other industries.

[00:25:00] The importance of actionable examples in security training.

[00:30:00] The generative AI paradox – When tech meets human bias.

[00:35:00] Why AI is the ultimate behavioural science challenge.

[00:40:00] The 'Operating System' analogy – Why the human brain is still running Stone Age software.

[00:50:00] Why cyber professionals need to look outside their own industry for inspiration.

[00:55:00] The role of curiosity and exploration in designing effective security programs.

Links:Sarah’s website: https://securebychoice.com/
Sarah on LinkedIn: Show more...
1 month ago
1 hour 4 minutes

The Human Risk Podcast

Human Risk: Behind The Scenes
What really happens Behind The Scenes at Human Risk?

📝 Episode Summary
In this special ‘takeover’ episode of the show, I’m taking you behind the scenes of my work at Human Risk. Because interviewing myself would be odd, friend of the show Sarah Abramson takes the interviewer’s seat. She delves into my journey, exploring the intersections of curiosity, compliance, and creativity that have shaped my career.

We discuss the origins of my interest in human behaviour, the evolution of the Human Risk brand, and how blending personal experiences with professional insights can lead to more authentic and engaging content.

I reflect on the challenges and rewards of building a brand that aligns closely with one's identity, the importance of storytelling, the role of improvisation in presentations, and the value of staying curious.

I also talk about the show, why I started it, and the principles behind it.

👤 Guest Biography
Christian Hunt is the host of the show and the founder of Human Risk Ltd, a behavioural Science-led consultancy and training firm. Guest host Sarah Abramson is a marketing and communications professional with a passion for storytelling and human-centred design.

She is the Head of Marketing at Acteon, a communication and learning agency based in Cambridge. Sarah also organises ‘Speak to the Human’ an annual event, which focuses on effective communication strategies in organisations. Her work emphasises the importance of understanding human behaviour to drive meaningful change.

⏱️ AI-Generated Timestamped Summary
[00:00:00] Sarah introduces the episode and takes over hosting duties
[00:02:00] Christian shares how his curiosity about human behaviour began in childhood
[00:04:00] Why irrational behaviour fascinates him and how literature shaped his thinking
[00:06:00] From regulation to behavioural science — realising compliance needed a human lens
[00:12:00] Christian explains why Human Risk is really a “C2C” business, not B2B
[00:15:00] The three types of clients who engage him and why middle-ground organisations don’t
[00:21:00] The Twitter account mix-up that made Christian realise the brand is him
[00:27:00] Christian describes his creative process and taking inspiration from odd places
[00:32:00] Why performance matters in speaking — and why he refuses to send slides early
[00:38:00] On using virtual presentation tools to create better audience experiences
[00:43:00] Why rinse-and-repeat keynotes don’t work — what live shows can learn from comedians
[00:56:00] Using personality and humour to engage on social media and at conferences
[01:03:00] Christian explains how podcasting fits his personal and professional goals
[01:24:00] Advising clients: letting them be the hero and respecting their resistance
[01:26:00] The psychology of change and why agency matters
[01:28:00] What excites Christian about AI — especially human responses to it
[01:30:00] Wrap-up and final thoughts

🔗 Relevant Links & Podcast Episodes
Acteon Communications: https://www.acteoncommunication.com/

Human Risk pod
Sarah Abramson on Speaking to The Human 🎧 👉 https://www.humanriskpodcast.com/sarah-abramson-on-speaking-to-the-human/

Hannah Williams on the Art of Live Scribing 🎧 👉 https://www.humanriskpodcast.com/hannah-williams-on-the-art-of-live-scribing/Show more...
2 months ago
1 hour 32 minutes

The Human Risk Podcast

James Victore on Being Weird
What's the most important thing we can all do to be happy? According to my guest on this episode, it's embracing the thing that made us weird as kids.

🎙️ Episode Summary
On this episode, I’m joined once again by the inimitable James Victore — artist, author, and creative provocateur — to explore the power of embracing your inner weirdo.

James has just published Hey Weirdo, an eBook that argues the very things that made us weird as kids are exactly what make us great as adults. We talk about where those quirks come from, how society teaches us to repress them, and why reclaiming them might just be the most important thing we do.

The book is based on a series of interviews with people that have succeeded by embracing their inner weirdo. In our conversation, James shares some of these powerful and deeply personal stories, including his personal memory of a melted crayon puddle that’s coloured his creative journey ever since. We reflect on how childhood experiences, especially the ones where we were scolded or told off for stepping out of line, often hold the keys to our authentic selves.

James also shares details of the other interviews from the book, revealing how other successful creatives found their voice by tuning into what made them “weird.” This episode is funny, raw, and honest. We talk about creative freedom, workplace conformity, artistic boundaries, and why our quirks are not only worth celebrating but essential for a fulfilling life.

It’s a call to arms for anyone who’s ever felt out of place, and a reminder that the world doesn’t need more normal — it needs more you.

👤 Guest Bio - James Victore
James Victore is an artist, lecturer, author, and self-described firestarter. He’s a creative provocateur whose work and teaching challenge people to trust their weirdness and embrace their unique voice.

James is the author of multiple books, including Feck Perfuction and his latest, Hey Weirdo, which builds on his belief that the things that made us weird as kids are the very things that can make us great as adults.

Beyond how he describes himself, James is also a celebrated designer and educator whose work has appeared in the Museum of Modern Art and who has taught at the School of Visual Arts in New York.

His Instagram feed (@jamesvictore) is a playground of raw creativity, insight, and bold truth-telling — a direct extension of his belief in living a life on your own terms.

🔗 Useful Links
James' new book: Hey Weirdo

His last book: Feck Perfuction

His first appearance on this show: talking about Creative Courage:

Social media: James on Instagram

The DO Book Company,the publisher for whom James designs covers

James' podcast The Right Questions

⏱️ AI-Generated Timestamped Summary
[00:00:00] Introduction to the episode and theme of being weird

[00:01:00] James joins and introduces his new eBook Hey Weirdo

[00:03:00] Exploring the etymology of "weird" and book origins

[00:05:00] Childhood norms, creativity, and self-love

[00:07:00] The melted crayon memory and its lifelong creative influence

[00:10:00] The emotional...
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2 months ago
1 hour 1 minute

The Human Risk Podcast

Anne Sebba on The Women's Orchestra of Auschwitz
Why was there a women’s orchestra in Auschwitz, and what can that help us understand human resilience?

In this deeply moving episode of the show, I speak with Anne Sebba — renowned biographer, historian, and journalist — about one of the Holocaust’s most extraordinary and little-known stories: the Women’s Orchestra of Auschwitz.

Anne’s latest book tells the story of how a group of female prisoners were forced to form an orchestra in one of the most brutal Nazi concentration camps. They played not for celebration or escape, but as part of the machinery of terror — and yet, through music, they found a way to survive.

As Anne shares, her journey into this story began with a startling personal discovery: her father was present at Bergen-Belsen shortly after its liberation. That visceral connection led her to uncover the story of Alma Rosé, the orchestra’s conductor and the niece of Gustav Mahler, who used discipline and musical brilliance to save lives.

We talk about the complexities of human behaviour, the ethical dilemmas of survival, and the way music — even when twisted into a tool of torture — remained a powerful expression of the human spirit.

We also explore how Anne approached telling this story as someone who is neither a survivor nor the child of survivors. She explains the challenges of working with conflicting testimonies, the emotional toll of researching this subject, and why she took piano lessons while writing the book.

Above all, this episode is about the resilience of the women who played in the orchestra, and the importance of telling stories that allow us to see history not just in abstract terms, but through individual lives.

👤 About My Guest: Anne Sebba
Anne Sebba is a bestselling biographer, historian, and former Reuters foreign correspondent. She describes herself as a “writer of compelling stories about iconic women,” and has written extensively about women in the 20th century, including Les Parisiennes, That Woman: The Life of Wallis Simpson, and Ethel Rosenberg: A Cold War Tragedy. Her latest work explores the story of the Women’s Orchestra of Auschwitz.

Anne is a Fellow of the Royal Society of Literature and speaks regularly on women’s history and the ethics of storytelling. Her official website is www.annesebba.com.

🕰️ AI-Generated Episode Timestamps
[00:00:00] Introduction to Anne Sebba and the Women’s Orchestra of Auschwitz

[00:01:00] How Anne discovered the story and its personal connection

[00:04:00] Anne’s father's presence at Belsen and discovering his handwritten notes

[00:07:00] Why her father never spoke about the war

[00:10:00] Individual stories as a way to process historical horrors

[00:13:00] Interviews with survivors and the challenge of conveying memory

[00:15:00] Navigating the wealth of material and ethical responsibility

[00:18:00] Using memoirs, archives, and testimony

[00:21:00] Anne’s personal journey: taking piano lessons for research

[00:24:00] Music as a tool of torture and as resistance

[00:26:00] The Nazi logic behind having an orchestra in Auschwitz

[00:30:00] How Alma Rosé transformed the orchestra

[00:34:00] Alma’s strict standards and her life-saving leadership

[00:39:00] How tensions within the orchestra reflected broader dynamics

[00:44:00] Spotlight on Hélène (Hilda) and her moral clarity

[00:48:00] The absence of clear moral choices in the camp

[00:51:00] The psychological legacy and postwar trauma

[00:54:00] Antisemitism and internal tensions in the orchestra

[00:57:00] Were there moments of...
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2 months ago
1 hour 6 minutes

The Human Risk Podcast

Matthew McNerney on Museum Design
What makes people want to go to museum? How can they ensure they still remain relevant?
I spend a lot of my time in museums. They inspire me, inform me and put me into mindsets I wouldn't otherwise be in. So I wanted to learn more about them.

Episode Summary
On this episode, I sit down with Matthew McNerney, Chief Creative Officer of Luci Creative, to explore the hidden psychology behind museum design. Matthew has worked on everything from the Lego House in Denmark to presidential libraries, science museums, and even the NASCAR Hall of Fame.

Together, we dive into the ways museum spaces are meticulously crafted to shape how we learn, feel, and interact with history, culture, and ideas. We also discuss the challenges museums face today—from declining visitor numbers to evolving audience expectations—and what it takes to design experiences that are both educational and entertaining.

Along the way, Matthew shares fascinating insights from his career, from how a single professor changed the trajectory of his life to the unexpected lessons learned from working on hospital play spaces. If you've ever been inspired by a museum visit or wondered why some exhibits engage while others fall flat, this conversation is for you.

Guest Biography: Matthew McNerney
Matthew McNerney is the Chief Creative Officer at Luci Creative, a museum and brand experience design firm that works at the intersection of curiosity and change. His work spans a vast array of projects, from designing experiences for the Lego House in Billund, Denmark, to working on presidential libraries, science museums, and the NASCAR Hall of Fame. Matthew’s career in museum design began in an unexpected way — he originally considered becoming a wedding designer before a professor introduced him to the world of exhibition design.

Since then, he has spent over 20 years in the field, crafting experiences that spark curiosity and create lasting impressions. His work is deeply influenced by behavioral science, storytelling, and the psychology of engagement, all of which help him transform physical spaces into immersive learning environments.

Beyond museums, Matthew has also worked on brand experiences, including designing retail environments for New Balance and flagship stores for Tiffany & Co. His expertise lies in creating multisensory experiences that connect people with content in compelling ways.

AI-Generated Timestamped Summary
[00:00:00] Introduction

[00:01:00] Introducing Matthew McNerney and his work in museum design

[00:02:00] How Matthew got into museum design—pivoting from wedding planning

[00:06:00] The role of museums in shaping collective memory and conversatio

[00:08:00] How museums balance education and entertainment

[00:11:00] The variety of projects Matthew has worked on, from LEGO to NASCAR

[00:14:00] The complexity of designing exhibits that engage diverse audiences

[00:17:00] Museums as the most trusted institutions—but with declining attendance

[00:19:00] Competing for attention: Museums vs. other forms of entertainment

[00:24:00] The challenges of working with subject-matter experts and overcoming "the curse of passion"

[00:29:00] The Mona Lisa effect—why some artworks become pilgrimage sites

[00:32:00] Designing for different visitor experiences and expectations

[00:37:00] Using behavioral science to map visitor engagement strategies

[00:40:00] The hidden barriers that stop people from visiting museums

[00:45:00] The challenge of curating history while staying objective

[00:50:00] Creating curiosity: Making museums a launchpad for deeper exploration

[00:53:00] How Lego taught Matthew a lesson about designing for engagement
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2 months ago
1 hour 1 minute

The Human Risk Podcast

Dr Mark Fabian on Beyond Happy
What if the problem isn’t that you’re not happy enough — but that you’re chasing the wrong kind of happiness altogether?

Show Summary
On this episode I’m joined by Dr Mark Fabian, Associate Professor of Public Policy at the University of Warwick and author of Beyond Happy: How to Rethink Happiness and Find Fulfillment.

Mark argues that our modern obsession with happiness often leads us astray, locking us into an endless cycle of striving without ever feeling satisfied. Drawing on insights from economics, psychology, philosophy, and ancient wisdom, he explains why we need to move beyond the shallow pursuit of happiness and focus instead on building lives of meaning, purpose, and community. We explore:
How public policy gets wellbeing wrong.
The limits of the self-help industry and why quick fixes don’t work.
What ancient wisdom — from Stoicism to folklore — teaches us about a fulfilling life.
Why understanding yourself is the first step to escaping the hedonic treadmill.
How to embrace the emotional side of life in a world that overvalues rationality.
Whether you’re looking for a better way to think about happiness, or practical ideas to rethink your life, this episode has something for you.

About Mark
Mark is an Associate Professor of Public Policy at the University of Warwick. His research focuses on wellbeing, public policy design, psychology, and philosophy.

His new book, Beyond Happy: How to Rethink Happiness and Find Fulfillment., offers a fresh perspective on what it means to live a good life in the 21st century.

Links
Beyond Happy: How to Rethink Happiness and Find Fulfilment by Mark Fabian → HarperCollins

Mark's official website → markfabian.com (Google Sites)
His University of Warwick profile → warwick.ac.uk
Bennett Institute at Cambridge → bennettinstitute.cam.ac.uk
ePODstemology podcast → Buzzsprout
Studio Ghibli films (e.g. Princess Mononoke) → studioghibli.com.au
Martin Shaw’s Smoke Hole Sessions → Apple Podcasts
Atomic Habits by James Clear → jamesclear.com

AI-Generated Timestamp Summary
[00:00:00] Introduction to Mark Fabian and the concept of Beyond Happy

[00:03:00] Why public policy fails to support true wellbeing

[00:07:00] The hedonic treadmill and limits of chasing happiness

[00:10:00] How ancient wisdom and ritual can reframe modern life

[00:15:00] Critique of the self-help industry and overuse of “science-backed” hacks

[00:20:00] Emotional signals and the importance of listening to yourself

[00:25:00] Identity formation and the value of working out what drives you

[00:32:00] Emotional intelligence and the power of asking for care

[00:39:00] Self-actualisation as a social process, not a solo journey

[00:46:00] Writing the book and the personal transformation it brought

[00:53:00] The role of culture, community, and...
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3 months ago
1 hour 4 minutes

The Human Risk Podcast

Professor Benjamin Van Rooij on Toxic Organisations
What makes an organisation toxic, and how can we spot the signs before it’s too late? What are the common traits that make seemingly unrelated organisations, ranging from the Catholic Church to corporations, do harm?

On this episode, I’m joined once again by one of my favourite guests — Professor Benjamin van Rooij — for a deep dive into the hidden dangers of organisational life.

Benjamin and his co-author, Professor Nicholas Lord, are working on a new book (working title) Toxic: Organisations Gone Bad, which explores not just headline-grabbing scandals, but the patterns of behaviour and structures that consistently lead organisations to cause harm.

Summary
In our discussion, we unpack how organisational processes — like silencing, secrecy, and the relentless pursuit of unrealistic goals — can multiply risk.

Benjamin explains why organisations, both public and private, can become “toxic” not simply due to bad people or poor oversight, but because of a combination of systemic dynamics and cultural norms that reward silence, over-ambition, and passive harm.

We also discuss why the term “toxic” itself is both useful and problematic, and how understanding these dynamics can help leaders make better decisions before disaster strikes; whether it’s Facebook’s role in spreading misinformation, Wells Fargo’s aggressive sales targets, or the normalization of deviance at Chernobyl and Enron, Benjamin helps us trace the common threads that connect seemingly unrelated crises.

And, true to form, he doesn’t offer simplistic solutions — instead, he gives us tools to ask better questions, challenge dominant narratives, and push for root-cause thinking over box-ticking fixes.

Guest Biography
Benjamin is Professor in Law and Society and Director of Research at the School of Law at the University of Amsterdam, as well as a Global Professor of Law at the University of California, Irvine.

In his academic work, Benjamin specialises in understanding how laws and regulations operate within real-world organisational settings, focusing on compliance, harm, and institutional accountability. He blends criminology, behavioural science, and legal studies to explore why people and institutions obey (or disobey) rules, and what systems best support ethical behaviour.

Previous appearances
On COVID Compliance 🎧 👉 https://www.humanriskpodcast.com/professor-benjamin-van-rooij-on-1/
On Questioning Compliance 🎧 👉 https://www.humanriskpodcast.com/professor-benjamin-van-rooij-on-questioning-compliance/
On The Behavioral Code 🎧 👉 https://www.humanriskpodcast.com/professor-benjamin-van-rooij-on/
On Compliance 2.0 with Professor Danny Sokol 🎧 👉 https://www.humanriskpodcast.com/professors-benjamin-van-rooij/
On Measuring Compliance with Professor Melissa Rorie 🎧 👉 https://www.humanriskpodcast.com/professors-melissa-rorie-benjamin-van-rooij-on-measuring-compliance/

Links
Benjamin's profile at UVA: https://www.uva.nl/en/profile/r/o/b.vanrooij/b.vanrooij.html?cb
The Behavior Code: https://www.penguinrandomhouse.com/books/676270/the-behavioral-code-by-benjamin-van-rooij-and-adam-fine/

AI Generated Timestamped Summary
[00:00:00] Introduction to toxic organisations and examples from Netflix-level scandals
[00:01:00] Benjamin van Rooij’s background and new book with Nicholas Lord
[00:03:00] Organisations as multipliers of harm, active vs passive harm
[00:04:00] The inductive approach — identifying patterns across scandals
[00:05:00] Why the term “toxic” is used despite its flaws
[00:06:00] How scandals like VW, Enron, and Boeing capture our imagination
[00:07:00] How the media and society react to scandals: harm → individuals → system
[00:08:00]...
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3 months ago
1 hour 2 minutes

The Human Risk Podcast

Amy Watson on Violence Against Women
How can we prevent violence against women? And what role do men who don't engage in violence, have to play?

This episode tackles a serious, but important topic. Violence against women affects millions worldwide, yet too often, the focus is placed on how women can protect themselves rather than addressing the behaviors and systems that enable violence in the first place. This isn’t a problem women can solve alone—society as a whole, and particularly men, need to be part of the solution. But how do we move from awareness to meaningful change?

Episode Summary
On this episode, I sit down with Amy Watson, the founder of HASSL, an organization dedicated to tackling the root causes of female harassment and violence against women.

We explore the traditional responses to these issues, why they fall short, and what needs to change. Amy shares her personal experiences that led her to launch HASSL and how her entrepreneurial mindset is driving her mission.

We discuss how Amy is using a business model, rather than a charity, to fund and scale her impact. She explains her five-stage strategy, which includes education, community engagement, and innovative reporting technology designed to make it easier for victims to seek justice.

She also highlights the importance of engaging men in the conversation, not as part of the problem, but as critical allies in creating safer spaces.Beyond the specifics of violence against women, this conversation offers lessons for anyone interested in advocacy, making a difference, or building a business with a social purpose.

Amy’s story is one of determination, strategic thinking, and the belief that real change is possible when we tackle problems at their root.

Guest Biography
Amy Watson is the founder of HASSL, a newly launched organization dedicated to addressing the root causes of harassment and violence against women. With a background in entrepreneurship and a degree focused on business innovation, Amy has always been drawn to projects that combine social impact with business acumen.

Before launching HASSL, she worked as the COO of a health tech startup, where she honed her skills in building and scaling a mission-driven company. Her experience of being harassed in broad daylight—and the realization that no one stepped in to help—was the catalyst for founding HASSL.

Rather than relying on traditional awareness campaigns, Amy is focused on using a business model to fund long-term solutions, including workplace training, school education programs, and cutting-edge reporting technology.

She has rapidly grown a strong community, with over 250,000 social media followers and an ambassador network of 650+ individuals dedicated to making society safer for women.

AI Generated Timestamped Summary
[00:00:00] Introduction to the episode and why this conversation is essential.

[00:01:00] Why violence against women is not just a women's issue—it's a societal issue.

[00:02:00] Introduction to guest Amy Watson and the mission of HASSL.

[00:03:00] Amy’s background in entrepreneurship and social impact.

[00:06:00] The personal experience that led Amy to start HASSL.

[00:09:00] Why traditional solutions focus too much on reaction rather than prevention.

[00:12:00] The role of governments vs. private initiatives in solving societal issues.

[00:15:00] The business strategy behind HASSL and why it’s structured as a social enterprise.

[00:17:00] The importance of bootstrapping and keeping control over the mission.

[00:21:00] The five-stage plan for HASSL’s growth and impact.

[00:26:00] The broader implications of addressing harassment beyond public...
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4 months ago
1 hour 30 minutes

The Human Risk Podcast

Giles Oakley on The Art & Science of Tea
What does tea have to do with human behaviour? A lot more than you might think. On this epusoed, I'm exploring one of the world's most popular drinks and what we can learn from it.

Summary
My guest is Giles Oakley, a professional tea taster, entrepreneur, and long-time friend. Giles began his career at Tetley before co-founding Two Spoons Tea, a company dedicated to celebrating tea as the hero crop it is.

Over the course of our conversation, Giles introduces me—and you—to the rich history and intricate science behind tea. From its origins in Camellia sinensis to the skill of blending, he reveals why tea is far more complex than we often think.

Giles takes us behind the scenes of tea tasting and blending, offering fascinating insights into how colour, flavour, and texture are meticulously evaluated. We even do a live tea tasting during the episode!

Along the way, Giles shares incredible stories, from the history of tea pillows to the traditions of tea production in Kenya and Darjeeling. His passion for elevating tea is contagious, and it shines through in the ethos of his company.Whether you’re a casual tea drinker or a full-on enthusiast, this episode has something for you.

Learn about the art of crafting consistent tea blends, the delicate balance of tradition and innovation, and the personal philosophy that drives Giles’ business. And of course, don’t forget to grab a cup of your favourite brew while you listen—it’s the perfect pairing.

Guest Biography
Giles Oakley is a professional tea taster and co-founder of Two Spoons Tea, a company devoted to celebrating tea as a hero crop.

After starting his career at Tetley in 1998, Giles spent over 20 years in the tea industry, travelling the world and mastering the art of tea tasting and blending. With expertise honed in places like Kenya, India, and Malawi, Giles eventually decided to step away from corporate life and create his own tea brand.

Two Spoons Tea focuses on high-quality, ethically sourced blends that honour the social and cultural importance of tea. Giles and his business partner Mark, are committed to using their tea-tasting expertise to provide customers with exceptional, sustainably sourced products.

Their ethos revolves around making tea fun, accessible, and memorable while maintaining the highest standards of quality.

AI Generated Timestamped Summary
[00:00:00] Introduction to tea as a topic and Giles Oakley as the guest

[00:01:00] Giles’ journey into the tea trade and the importance of tea in daily life

[00:03:00] Tea’s global impact and its complex journey from bush to cup

[00:06:00] How blending creates consistency in tea flavours

[00:08:00] The art and science of tea tasting, including blindfolded tastings

[00:11:00] Why tea is an underrated hero crop and its social significance

[00:19:00] Starting Two Spoons Tea and building a company ethos

[00:23:00] The difference between tea bags and tea pillows

[00:27:00] Balancing tradition and innovation in the tea industry

[00:32:00] Tea as a personal and cultural experience

[00:43:00] Myths about tea, including caffeine content and hydration benefits

[00:46:00] Ethical Tea Partnership and ensuring supply chain integrity

[00:48:00] Giles’ most memorable cups of tea

Links

Two Spoons Tea website

Two Spoons Tea Instagram

Show more...
4 months ago
49 minutes

The Human Risk Podcast

Pav Gill on Whistleblowing that works
How do we create systems that encourage whistleblowing without incentivizing malicious reporting? Should we reward whistleblowers financially? Why is closure important, both for whistleblowers and the organisations they are whistleblowing on?

Episode Summary
On this episode, I speak with Pav Gill, the whistleblower behind the Wirecard scandal and former General Counsel for Wirecard’s Asia Pacific operations.

But this conversation isn’t about Wirecard. Instead, we explore the broader dynamics of whistleblowing—beyond high-profile scandals—focusing on the personal and organizational challenges of speaking up. Pav shares insights into what happens after a whistleblower comes forward, why some struggle to move on while others thrive, and how organizations can encourage reporting without creating perverse incentives.

We discuss the psychological toll of whistleblowing, the role of incentives in encouraging disclosures, and the importance of closure—not just for individuals but for entire organizations.

Pav also introduces the Confide Platform, his end-to-end whistleblowing platform designed to improve the process for both whistleblowers and companies. With experience as both a whistleblower and a compliance professional, he offers a unique perspective on making whistleblowing work for all stakeholders.

Whether you work in compliance, risk, legal, or HR or are simply interested in ethical business practices, this episode will provide fresh insights into a complex topic.

Guest Biography
Pav Gill is the founder and CEO of The Confide Platform, a whistleblowing tool that streamlines the reporting and management of corporate misconduct. He gained prominence as the whistleblower behind the Wirecard scandal, exposing a multi-billion-dollar fraud that ultimately led to the company’s collapse.

At the time, Pav was General Counsel for Wirecard’s Asia Pacific operations. His decision to speak out was instrumental in bringing the case to light.

Beyond his whistleblowing experience, Pav is a legal and compliance expert with deep knowledge of corporate governance, risk management, and regulatory compliance.

Before founding the Confide Platform, he held leadership roles, providing legal and strategic counsel in high-stakes corporate environments. His insights into whistleblowing—shaped by both personal experience and professional expertise—make him a leading voice on ethical corporate behaviour and whistleblower protections.

📌 Pav on LinkedIn: Pav Gill 📌
The Confide Platform: confideplatform.com

AI-Generated Timestamped Summary

00:00:00 - Introduction to Whistleblowing Beyond Wirecard (2 min)
Christian introduces the episode, explaining that this discussion moves beyond the Wirecard scandal to explore the deeper dynamics of whistleblowing. The conversation examines the challenges of speaking up, the psychological toll, and how to encourage ethical disclosures while avoiding perverse incentives.

00:02:42 - Pav Gill’s Journey After Wirecard (4 min)
Pav shares what he has been working on since exposing Wirecard, including founding Confide, an end-to-end whistleblowing platform. He explains why most reporting systems fail to address both the logistical and psychological aspects of whistleblowing.

00:06:25 - Why Whistleblowing Is More Than Just a Hotline (7 min)
Christian and Pav discuss why many organizations see whistleblowing as a simple logistical issue—install a hotline, job done. Pav explains why it’s much more complex, requiring cultural shifts, psychological support,...
Show more...
5 months ago
1 hour 11 minutes

The Human Risk Podcast

Dr Hemma Lomax on The Edge of Possibility
What is the edge of possibility and how can storytelling help us to find it? My guest isn't a storyteller — she's a lawyer, working in compliance — but she's got some fascinating insights to share about how it can help us to effect change. Or, in her words, to find the edge of our possibility.

I've been wanting to get Dr Hemma Lomax on the show for some time, and I'm delighted that in this episode, I've managed to make that happen.

Summary
In a wide-ranging discussion, Hemma shares her unique journey from the UK courtroom to the forefront of corporate compliance in our latest episode.

Her career has been marked by a commitment to understanding human behavior and using storytelling as a tool for transformation. We delve into her insights on curiosity as a driving force in compliance, the importance of breaking into influential spaces, and how her new podcast, "Unless," seeks to inspire action through stories of operationalizing good intentions.

Our discussion spans the intricate dynamics of rule enforcement and the empowering role of embracing curiosity.

Hemma gives her perspective on the hero's journey, not just in personal development but also within the professional landscape and parenting. We explore the transition from being a hero to becoming a guide, both as a parent and leader, highlighting the importance of fostering environments where others can thrive independently.

Finally, we reflect on the legacy one leaves and the pursuit of growth and learning. From encouraging independent thought in compliance to inspiring connections over traditional teachings, Hemma provides a compelling narrative on how wisdom and critical thinking can reshape structures. Join us as we challenge conventional boundaries, celebrate the limitless journey of human potential, and examine the art of building a podcast audience through meaningful connections and continuous self-improvement.

Guest Biography
Dr Hemma R. Lomax is a passionate ethics and compliance professional focused on effective risk management at scale and coaching for compliance.

She was formerly the VP of integrity, governance risk and compliance and associate general counsel at Zendesk, where she leads the global ethics and compliance function. Prior to Zendesk, she served as a senior corporate counsel in the integrity and compliance team at Snap Inc. and as a director in the global ethics and compliance management team at the Walt Disney Co.

Hemma also served for just over a decade prosecuting financial fraud and corruption with the SEC. Hemma is also a British-trained barrister and has previously worked as parliamentary counsel for the UK government and as an adviser at the United Nations for the government of Guyana.

Hemma is a strong advocate for integrity at work, active bystandership and DEI, and she has a PhD in human rights and the role of law in war.

AI-Generated Timestamp Summary
(00:02) Introduction to Hemma

(06:09) Exploring Boundaries Through Storytelling

(15:39) Empowering Self Through Archetypes

(18:58) Guiding Through Leadership and Parenting

(23:13) Inspiring Connections, Not Teaching

(26:28) Encouraging Independent Thought Through Compliance

(35:48) Challenging Boundaries With Radical Curiosity

(47:30) Living Your Legacy Through Stories

(50:53) Exploring Legacy Milestones Through Storytelling

(55:10) Embracing Human Potential and Self-Improvement

Links
Hemma on LinkedIn - https://www.linkedin.com/in/hemmarlomax/

Unless podcast 🎧 👉 https://www.corporatecomplianceinsights.com/hemma-lomax-unless-podcast/

The Dr Seuss story of the Lorax containing the quote that inspired Unless...
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5 months ago
1 hour 3 minutes

The Human Risk Podcast

Duncan Mavin on Meltdown: The Collapse of Credit Suisse
How does a major global bank keep surviving crises; until it doesn't?

Episode Summary
On this episode, I’m joined by Duncan Mavin, author of Meltdown: Scandal, Sleaze, and the Collapse of Credit Suisse.

Duncan’s book dives deep into the bank’s dramatic downfall, uncovering decades of mismanagement, scandals, and cultural clashes that eventually led to its collapse.

As someone with intersecting touchpoints with Credit Suisse throughout my career, I couldn’t wait to have this conversation.

During our discussion, we explore the intricate dynamics that defined Credit Suisse’s rise and fall, from Swiss banking secrecy laws to the revolving door of executives who struggled to fix a broken culture. Duncan shares eye-opening stories, including the mind-boggling choices made by individuals who valued short-term gains over long-term survival.

This is more than just a tale of one bank’s failure—it’s a masterclass in understanding human behavior, organizational dynamics, and the systemic issues that plague the financial industry.

Whether you’re a financial services expert or a curious observer, this episode will leave you questioning how much has really changed since the financial crisis.

Guest Biography
Duncan Mavin is a financial journalist and author. Over his 20-year journalism career, Duncan has worked at renowned publications like The Wall Street Journal, where he served as Finance Editor for Europe, and Bloomberg News.

Before becoming a journalist, Duncan spent a decade as a finance professional and accountant.

His latest book delves into the story of Credit Suisse, a firm he became intimately familiar with through his reporting and his earlier book on the Greensill scandal.

Duncan’s insightful analysis and gripping storytelling bring to life the human decisions and cultural dynamics that contributed to Credit Suisse’s collapse.

AI-Generated Timestamped Summary
[00:00:00] Welcome and Duncan’s background as a financial journalist.

[00:01:00] How Duncan’s first book on Greensill led to Meltdown.

[00:02:00] Credit Suisse’s litany of scandals and its survival against the odds.

[00:06:00] Swiss banking secrecy laws and their unintended consequences.

[00:08:00] Cultural clashes between Swiss and American banking styles.

[00:15:00] The short-term thinking and CEO turnover at Credit Suisse.

[00:25:00] Archegos and Greensill—critical moments in the bank’s collapse.

[00:29:00] How social media accelerated Credit Suisse’s final downfall.

[00:35:00] The reaction in Switzerland to the collapse and the book.

[00:42:00] The ongoing legacy of Credit Suisse and lessons for banking.

[00:50:00] Reflections on regulation and the future of financial services.

Links

Meltdown - https://www.panmacmillan.com/authors/duncan-mavin/meltdown/9781035037469

Pyramid of Lies, Duncan's book on Greensill — https://www.panmacmillan.com/authors/duncan-mavin/pyramid-of-lies/9781529088922

Duncan on Twitter/X - https://x.com/dumav

The Swiss government report on the collapse of Credit Suisse: https://www.admin.ch/gov/en/start/documentation/media-releases.msg-id-103689.html

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5 months ago
1 hour 1 minute

The Human Risk Podcast

Kit Holden on Played in Germany - a footballing journey through a nation's soul
What can we learn about a country from its favourite sport? A lot. Particularly when that country has a history and culture like Germany. Which is what I'm exploring on this episode.

Even if you're not a football fan, this episode — in a year when Germany goes to the polls — will have something of interest.

Episode Summary
On this episode, I speak with Kit Holden, a British-German journalist and author whose love for German football has led him to uncover the rich tapestry of stories behind the Bundesliga.

Kit's perspective as an "insider, yet outsider" allows him to explore not just what happens on the pitch but also the cultural and societal dynamics that shape the game in Germany. From the legendary 50+1 ownership rule to the passionate fan culture that prioritizes community, we discuss what sets German football apart.

Kit shares his experiences writing two books: Scheisse, We're Going Up, chronicling Union Berlin’s extraordinary journey from underdog to Champions League contender, and Played in Germany, a deep dive into how football reflects the soul of the nation.

Our conversation delves into topics such as fan ownership, regional identities, and the challenges of maintaining tradition while engaging a global audience. Whether you're a football fanatic or a newcomer, this episode offers insights into the intersection of sport, society, and storytelling.

We also explore Kit’s craft as a journalist, how his bilingual skills and cultural curiosity enable him to connect with fans, players, and club officials, and the lessons football can teach us about resilience and identity. With stories that span the Ruhr Valley to the rise of East German clubs, this episode will leave you with a newfound appreciation for the beautiful game and its deeper meanings.

Guest Biography
Kit is a British-German journalist and author based in Berlin. He covers German football for Der Tagesspiegel and AFP, and his work has appeared in The Guardian, The Athletic, and Die Zeit.

Through his work, Kit explores how football reflects societal values, regional traditions, and the challenges of modern commercialization.

AI-Generated Timestamp Summary

(00:02) German Football Bundesliga and Fan Culture
German Bundesliga's unique fan-focused ownership structure and its connection to regional identities explored by journalist Kit Holden.

(08:03) Football Fan Stories
Union Berlin's rise to success is a testament to the dedication of its fans and the power of community in sports.

(17:09) East German Football Legacy and Identity
Leipzig's role in German football history divided past and present and challenging traditional values.

(21:55) Uncovering German Regional Identities Through Football
Storytelling in journalism captures historical narratives, regional identities, and football culture in Germany and the UK.

(29:22) German Football and National Identity
Football in Germany connects with the past, regional identities, and post-war narrative while acknowledging and remembering its connections to the Nazi era.

(32:50) Ultras in German Football
German football clubs have taken responsibility for their Nazi ties, with ultras playing a vital role in preserving fan power and resisting private equity investment.

(38:21) German Football and Fan Participation
German football clubs, ultras, and fans debate preserving traditional culture while remaining competitive in the global market.

(43:03) Resilience and Tradition in German Football
Fan culture, commercial interests, private equity, club identity, competitive vitality, local connections, football clubs, and supporters' identities.

(49:30) German Football Clubs and Identity ReimaginedShow more...
6 months ago
56 minutes

The Human Risk Podcast
Human Risk
336 episodes
8 hours ago
People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk.
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Social Sciences
Science
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All content for The Human Risk Podcast is the property of Human Risk and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Social Sciences
Science

Episodes (20/336)

The Human Risk Podcast

Claus Raasted on Getting Shit Done
Why is getting shit done so hard, and what can we do about it?

Episode Summary
Getting shit done isn’t just about motivation or tools, it’s about design. In this episode, I speak to Claus Raasted: consultant, author, speaker, experience designer, and someone who describes himself — with tongue firmly in cheek — as an “overpaid rockstar consultant.”

But behind the flair is a deep understanding of how to remove friction, reframe work, and help people build systems that actually work for them. Claus and I talk about his Little Book of Getting Shit Done, why productivity isn’t about speed or optimisation, and how to shift from overthinking to action.

We also explore the difference between solving problems and designing for them, and how creativity, humour, and even a bit of absurdity can help us rethink how we work. Whether you're the kind of person who loves productivity hacks or someone who's suspicious of all things “optimised,” Claus has a way of making the serious playful and the playful serious. It’s a fun, insightful conversation that just might change the way you approach your to-do list. 🔹

Guest Biography
Claus describes himself as an “overpaid rockstar consultant,” but that’s just the tip of the iceberg. He’s a prolific author (46 books and counting), a speaker known for delivering insights with humour, and a designer of transformative experiences, everything from corporate innovation workshops to immersive fantasy roleplay events.

He’s the Director at the College of Extraordinary Experiences Claus has also worked with organisations like IKEA, PwC, and Boston Consulting Group. You’ll often find him on stage in a Batman suit, not because he wants to be a superhero, but because he understands the power of breaking expectations.

Links
Claus' website - https://www.clausraasted.com/

Claus on LinkedIn - https://www.linkedin.com/in/clausraasted/

Claus Raasted's Little Guide To Getting Shit Done - https://drive.google.com/file/d/1DSbVsv6W3CzKbhd3PqU7CBjQUm08uQY1/view?usp=sharing

The College of Extraordinary Experiences - https://www.extraordinary.college/

AI-Generated Timestamped Summary
0:00:02 - Introduction

0:02:02 - Humour and Productivity

0:03:43 - The Overpaid Rockstar Consultant Approach

0:09:43 - Strategic Pricing and Branding

0:16:15 - Innovative Approach to Motivation and Productivity

0:19:15 - Combining Gaming with Exercise

0:21:37 - The Human Approach to Sales

0:27:37 - Thoughtful Engagement in Sales

0:34:04 - Reimagining Event Experiences

0:36:34 - Immersive Design in Events

0:39:30 - Expanding Perspectives and Creative Problem-Solving

0:46:30 - Balancing Safety and Creativity

0:53:41 - Resistance to Creative Solutions

0:58:41 - Embracing Unconventional Ideas

1:02:46 - The Value of Time and Connection

1:06:46 - Questioning Hourly Payment Models
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1 week ago
1 hour 10 minutes

The Human Risk Podcast

Katy Diggory on communicating across borders
What happens when a British communications expert takes her political instincts and corporate storytelling skills to Germany?

🎙️ Overview
On this episode, I speak with Katy Diggory, who’s done exactly that — and learned a lot about tone, culture, and translation along the way. It’s a brilliant conversation that blends politics, international business, and linguistic nuance.

We explore the difference between translating and localising a message, why AI struggles to sound human, and how tone of voice can make or break communication, from Ryanair’s snark to a politician’s speech.

Katy gives me a behind-the-scenes look at her journey from UK Parliament to advising German corporates and monitoring elections in Eastern Europe. This episode is packed with insight for anyone trying to make themselves understood, especially across borders, cultures, or platforms. Katy is witty, reflective, and razor-sharp, and I think you’ll enjoy hearing from her as much as I did.

👤 Guest bio: Katy Diggory
Katy Diggory is a communications expert specialising in campaign design and management, copywriting, proofreading and editing in English and political training. She is based in Munich.

She helps individuals and organisations — especially in politics and corporate life — communicate more effectively across languages, cultures, and sectors. Her approach blends UK political communications experience with an understanding of German corporate tone and messaging. Katy has worked in the UK Parliament and across public and private sectors, and has monitored elections for the OSCE and other international bodies.

Fluent in German, she brings bilingual sensitivity and cultural fluency to everything from speechwriting to branding.

⏱️ AI-Generated Timestamped summary

[00:00] Introduction

[01:30] Katy’s background in UK politics and how she got into comms

[04:40] The shift from UK politics to working with German corporate clients

[08:05] Cultural differences in tone of voice between British and German organisations

[10:25] Why humour doesn’t always translate — and how that shapes messaging

[13:15] When corporate tone feels robotic or insincere

[15:00] Can you really ask AI to write like a human?

[17:45] The difference between translating and truly localising content

[20:10] Ryanair as an example of strategic tone on social media

[22:30] What makes a ‘bad’ tone of voice — and how to recognise it

[24:55] Being bilingual: how switching languages also means switching personas

[27:40] Why German culture may be more accepting of seriousness

[30:15] Behind the scenes of international election monitoring

[34:00] How trust is earned — and lost — in political comms

[36:50] Politicians as one-person media organisations

[39:10] Communication risks in cross-border work

[42:30] Katy’s final thoughts on what makes communication human

🔗 Relevant Links
Katy’s official website: https://www.katherinediggory.com/

Katy on LinkedIn: https://www.linkedin.com/in/katy-diggory-b1b31425/

Ryanair’s Twitter/X account: @Ryanair
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2 weeks ago
53 minutes

The Human Risk Podcast

Kevin Evers on The Strategic Genius of Taylor Swift
What can a global pop icon teach us about business strategy? In the case of Taylor Swift, more than you might think.

Episode Summary
On this episode, I’m joined by Kevin Evers, senior editor at Harvard Business Review and the author of There's Nothing Like This: The Strategic Genius of Taylor Swift.

We dive deep into what makes Swift not just a pop icon but a master strategist — someone who has repeatedly made bold, counterintuitive business decisions and turned them into career-defining moments.

Kevin and I explore how Taylor has managed her brand like a founder, handling everything from customer loyalty to product lifecycle planning, channel distribution to reputation management.

He explains how she’s cultivated extraordinary fan intimacy, exercised long-term thinking, and turned public conflict into strategic advantage; all while maintaining creative and commercial dominance.

One of the key moments we reflect on is her decision to re-record her early albums to reclaim ownership of her masters — and since we recorded this episode, there’s been a major update: she’s now reportedly bought back the original masters. It’s a case study in asset control, strategic patience, and sticking to your values, and whether or not you’re a Swiftie, there’s a lot to learn.

Guest Biography
Kevin is a senior editor at Harvard Business Review, where he focuses on strategy, innovation, and leadership. He is the author of The Strategic Genius of Taylor Swift, a book that applies a business lens to the career of one of the most commercially successful musicians of our time.

In the book — and this conversation — Kevin explores how Swift’s strategic decision-making offers lessons in branding, IP management, customer engagement, and more. In addition to his work at HBR, Kevin has also edited and collaborated on several bestselling business books, including titles in the HBR Guide series.

AI Generated Timestamp Summary
0:00:00 - Intro (7 Minutes)
Introduction to Taylor Swift's strategic acumen in brand management.
Discussion with Kevin Evers on how Swift has built a resilient brand and fostered fan loyalty.
Highlighting her decision to re-record albums as an example of her entrepreneurial instincts.
0:06:49 - Taylor's Bold Career Evolution (7 Minutes)
Exploration of Swift's transition from country star to pop icon.
Examination of key career moments, including the 2009 MTV VMA incident.
Analysis of how Swift turns challenges into opportunities.
0:13:46 - Taylor Swift's Collaborative Evolution (14 Minutes)
Swift's strategic collaborations and her fear of stagnation.
Insights into her partnership with producer Max Martin and how it helped evolve her sound.
Comparisons to the Beatles' ability to adapt and innovate.
0:27:26 - Taylor Swift's Evolving Content Strategy (4 Minutes)
Discussion on Swift's adaptation to the music industry's changing dynamics.
Her shift from releasing albums every two years to more frequent releases.
Analysis of her blend of abundant content and scarce online presence.
0:31:51 - Taylor Swift's Fan-Obsessed Strategy (14 Minutes)
Exploration of Swift's marketing strategy focused on fan engagement.
Use of subtle clues and inside jokes to create anticipation among fans.
Examination of her decision to re-record albums and its impact on fan loyalty.
0:46:14 - Taylor Swift's Founder Mentality and Risk (10 Minutes)
Examination of Swift's instinct-driven career decisions.
Comparison of her strategy to tech giants like Apple and Amazon.
Discussion on her music-first philosophy and founder mentality.
0:56:10 - Taylor...
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3 weeks ago
1 hour 8 minutes

The Human Risk Podcast