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The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Ashleigh and Michael Donald
27 episodes
6 days ago
Welcome to "The Halo Effect: Hospitality Stories with Ashleigh & Michael Donald". With over 40 years working in the hospitality industry, we’ve had some incredible experiences, and as a husband-and-wife team, we continue to forge a path through business and life. Through this podcast, we would like to share some of these experiences and hope that we can help anyone who is on a similar journey.
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All content for The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald is the property of Ashleigh and Michael Donald and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to "The Halo Effect: Hospitality Stories with Ashleigh & Michael Donald". With over 40 years working in the hospitality industry, we’ve had some incredible experiences, and as a husband-and-wife team, we continue to forge a path through business and life. Through this podcast, we would like to share some of these experiences and hope that we can help anyone who is on a similar journey.
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Marketing
Business
Episodes (20/27)
The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 26: The Heart of Hotel Sales with Joanna Fisher

Sales sits at the core of every hospitality business, but what truly makes it work? Ashleigh and Michael welcome back Joanna Fisher, a commercial hospitality specialist with 25+ years across hotel brands, clusters and global markets.


In this episode you’ll hear:

• How hotel sales has evolved, and why it will always be about people

• Why confidence, curiosity and connection still outpace clicks

• Practical ways to tackle “second-hand shame” and rebuild telephone confidence

• How to use AI as an enabler, not a replacement

• Why soft skills training matters more than ever


Connect with us

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠


Speak to Joanna

  • Email: ⁠⁠joanna.fisher@live.co.uk

  • LinkedIn: ⁠⁠Joanna Fisher


Please like, follow or subscribe to The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald.

Got a topic you want us to cover, or keen to join us as a guest? DM us on socials or email: podcast@gohalo.co.uk


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1 week ago
45 minutes 49 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 25: Hospitality Conference Season

What do hotel shows really offer beyond the exhibition floor? In this episode of The Halo Effect, Ashleigh and Michael Donald share their reflections from a busy conference season, from the Independent Hotel Show to AHC and more.

They discuss ROI of attending industry events, including the power of visibility, long-term networking, and the ripple effect of those chance conversations that can lead to unexpected collaborations. With plenty of insights and stories of their own experiences, they look at some the latest trends from these events including: The balance between cost control and innovation; The evolution of sustainability; The importance of authentic connections; and accelerating role of technology and AI in hotel operations (as no podcast would be complete these days without mentioning AI!)

From navigating changing ticket models to hearing how hotels are rethinking their tech stacks and ESG commitments, this is a candid look at what’s really being discussed across the industry right now.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. If you’d like to see us discuss a particular subject on a future episode, get in touch.


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2 weeks ago
37 minutes 52 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 24: Family Travel: Part 2 - Amed Coast, Sanur and Bangkok

Part Two of our Family Travel special moves straight from Ubud to Bali’s Amed Coast and onwards to Sanur and finally Bangkok’s mega-city energy. Ashleigh and Michael snorkel with turtles, talk safety and reviews, and unpack why simple tech plus trust still wins for local operators. In Sanur they reflect on value, calm seas and working-holiday realities. Bangkok brings Skytrain rides, river ferries, Wat Pho in the heat, and a DIY Chinatown street-food tour curated with a little help from AI.

They discuss medi-tourism, observe Thailand’s evolving regulatory landscape, and discuss how diversified demand keeps destinations resilient. The pair close with practical takeaways on slow travel, ethics in animal experiences, and how to design services that work for families as well as P&L.

In this episode:

• Amed by boat: hiring local, reading the water, and staying safe

• Reviews, WhatsApp, and the power of simple systems

• Sanur’s family-friendly value and beach-path cycling

• Bangkok by BTS and boat, plus a street-food sprint in Yaowarat

• Medi-tourism, destination diversification, and policy signals for operators

Whether you’re a hotel owner, aspiring entrepreneur, or just fascinated by where hospitality is heading, this one’s for you.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes, so please DM us via socials or email podcast@gohalo.co.uk if you are interested.


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3 weeks ago
30 minutes 40 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 23: Family Travel: Part 1- Phuket and Ubud

After a short hiatus, Ashleigh and Michael return with the first of a two-part special recorded after a month travelling through Southeast Asia with their family. From Phuket’s upmarket shift and transformed airport to Ubud’s calm, green charm, they share what today’s guest experience looks like on the ground. They reflect on “Jai yen” as a blueprint for gracious service, why looking after children keeps parents happily spending, and how platforms like Grab and Gojek are influencing access, delivery and revenue for even the smallest eateries.

They also revisit favourite family-run restaurants, weigh up villa versus homestay, and compare Thailand’s personable warmth with Bali’s slick efficiency influenced by a thriving café culture.

In this episode:

• Phuket’s evolution and the luxury repositioning

• Service basics that matter most: bed, food, people

• Family-friendly hospitality that lifts average cheque

• The gig economy’s impact on F&B and mobility

• Ubud highlights: rice walks, Kecak, massages, and managing the heat

Whether you’re a hotel owner, aspiring entrepreneur, or just fascinated by where hospitality is heading, this one’s for you.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes, so please DM us via socials or email podcast@gohalo.co.uk if you are interested.


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1 month ago
37 minutes 22 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 22: Franchising w/ Matt Hughes

What does it take to pivot from a 20-year global career with Marriott to launching your own hospitality consultancy? 

In this episode of The Halo Effect, Ashleigh and Michael Donald are joined by the brilliant Matt Hughes, founder of Accommodate Consulting, for a rich conversation spanning hotel franchising, sustainability, innovation, and entrepreneurship.

With experience across asset strategy, global sales, and franchise development, Matt shares the highs and challenges of building a business from scratch – all while training for a marathon. We dig into the evolving franchise landscape, the ROI of ESG, and the very real ways AI is reshaping hotel operations. From navigating owner-brand dynamics to the value of curiosity, community, and cross-disciplinary skills, this episode is packed with practical insight.

Whether you’re a hotel owner, aspiring entrepreneur, or just fascinated by where hospitality is heading, this one’s for you.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes, so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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6 months ago
43 minutes 7 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 21: The White Lotus Effect w/ Natasha Eldred

We’re back with Season Three of The Halo Effect, and what better way to return than with an episode that combines luxury hospitality, brand storytelling, and a touch of HBO glamour.

In this episode, Ashleigh and Michael Donald are joined by the brilliant Natasha Eldred , a brand and PR specialist with years of experience working across Thailand’s most iconic hospitality brands. From her time rebranding the stunning Samujana Villas on Koh Samui (yes, that villa from White Lotus Season 3!) to her insider perspective on how storytelling shapes guest experiences, Natasha takes us deep into the heart of Thai hospitality.

We explore the rise of ‘set jetting’, the emotional resonance of authentic marketing, and the challenges (and opportunities) for Thailand as a luxury destination. There’s a candid discussion on how destinations can sustain the “White Lotus Effect” beyond a moment of screen time through meaningful branding, culture-led storytelling, and conscious tourism development.

A must-listen for marketers, hoteliers, brand-builders, and anyone with a soft spot for Thailand, storytelling, or just gorgeous villas and sweeping views.


Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes, so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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6 months ago
42 minutes 5 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 20: Mentorship w/ Dean Crews from InnPractice

In Episode 18 we spoke to Graham Norris and Dean Crews about their journey in hospitality and the recent launch of InnPractice. In this episode, we welcome Dean back to explore the deep impact of mentorship within the hospitality industry. We discuss the realities of supporting people in a high-pressure sector where human connection often makes the difference between staying and walking away.

Dean shares some personal stories – from hard truths in kitchen brigades to unexpected lessons in leadership and empathy. We discuss the changing nature of pastoral care in hospitality, the responsibility of employers to nurture not just skills but wellbeing, and the fine line between mentorship, management, and sponsorship.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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7 months ago
1 hour 13 minutes 27 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 19: Guest Service vs Guest Experience

In this episode of The Halo Effect, Ashleigh and Michael explore the fundamental difference between guest service and guest experience – and why getting it right can make or break a hotel’s reputation.

🏨 Guest Service = The operational basics. Clean rooms, efficient check-in, responding to requests.

🌟 Guest Experience = The emotional connection. The moments that surprise, delight, and create loyalty beyond reason.

In this episode, we cover:

✅ Why service is the foundation, but experience is the magic

✅ How expectations evolve – what wowed guests five years ago is now just standard

✅ The role of emotional intelligence in creating memorable experiences

✅ How bad service can be saved by great experience – but never the other way around

✅ The impact of reviews – and why managing guest perception is everything

🎙️ Listen now: www.gohalo.co.uk/podcast

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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7 months ago
30 minutes 3 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 18: Hospitality with Graham Norris and Dean Crews of InnPractice

In this episode of The Halo Effect, Ashleigh and Michael are excited to welcome two of the co-founders of InnPractice⁠, Graham Norris and Dean Crews, who share their incredible journeys through the hospitality industry—from accidental beginnings to shaping the future of hotel management.

Graham and Dean discuss the philosophy behind their new venture InnPractice and share their mission to do hospitality the right way—putting people, community, and sustainability at the heart of every decision. With decades of experience between them, they talk about:

✔️ The power of mentorship and why people are the true driving force of hospitality

✔️ How ESG and sustainability can drive profit, not just purpose

✔️ The importance of aligning values with partners, investors, and employees

✔️ Why experience-driven hospitality is shaping the future of hotels

This episode is a must-listen for anyone passionate about the evolution of the hospitality industry and what it means to build a business with purpose

🎙️ Listen now: www.gohalo.co.uk/podcast

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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7 months ago
57 minutes 56 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 17: The Power of Awards

In this episode of The Halo Effect, Ashleigh and Michael chat about awards applications – and why they can be so much more than just a shiny trophy.

Drawing on their own experiences from being part of hotel teams that won some amazing accolades to judging startup awards and winning industry awards with Halo, they discuss…

🏆 Why awards matter – beyond recognition, from networking to marketing impact

📝 How to write a winning application – key tips to stand out and avoid common pitfalls

🤝 The real value of awards ceremonies – how to maximise networking opportunities and build long-term connections

🎯 Finding the right awards for your business – what to look for and what to avoid

🎙️ Listen now: www.gohalo.co.uk/podcast

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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7 months ago
36 minutes 1 second

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 16: Elevating Women in Hospitality w/ Naureen Ahmed

In this episode, released just before International Women's Day on the 8th March, we’re joined by the incredible Naureen Ahmed, founder of Inspiring Women in Hospitality, a global community championing the voices of women across the industry. With nearly 200 podcast interviews, countless mentorship sessions, and a thriving membership network, Naureen is on a mission to inspire, connect, and empower.

We discuss:

✅ Visibility & Career Growth – Why putting yourself out there is key

✅ Mentorship vs. Sponsorship – The real game-changer for women in leadership

✅ Diversity in Hospitality – How to drive change in the workplace

✅ Networking That Works – How to cultivate meaningful professional relationships

If you’re passionate about gender balance, career development, and making hospitality a more inclusive space, this episode is for you.


Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.


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8 months ago
37 minutes 55 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 15: The ABCs of Hotel Openings – Obvlo Collaboration

In this special episode of The Halo Effect, we bring you a conversation that originally appeared as a part of Obvlo’s webinar series, Personalising the Guest Journey.

Hosted by James Parsons⁠, this session features Ashleigh presenting her ABCs of Hotel Openings – a powerful framework designed around three core pillars, that every hotelier should consider to ensure seamless, impactful hotel launches.

✅ Audience – Understanding who your guests are and what they value. 

✅ Brand – Crafting a memorable identity that resonates and stands out. 

✅ Communication – Personalising guest engagement from pre-opening to post-stay.

Want to watch the full webinar? Here’s the link to the full video

https://youtu.be/UOVszKy4wSM


Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.


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8 months ago
34 minutes 21 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 14: Travel Trends 2025 – Female Adventurers, Soft Travel & Silent Escapes

In this episode of The Halo Effect, Ashleigh and Michael Donald dive into the latest travel trends for 2025, inspired by a recent Forbes series by Angelina Villa-Clarke. They discuss the growing popularity of solo female travel, the emergence of ‘soft travel,’ and the rise of silent escapes for those looking to disconnect and recharge.

Links to the Original Articles are here!

https://www.forbes.com/sites/angelinavillaclarke/2024/11/11/travel-trends-report-2025-the-rise-in-the-female-adventurer/

https://www.forbes.com/sites/angelinavillaclarke/2024/11/12/travel-trends-report-2025-soft-travel/

https://www.forbes.com/sites/angelinavillaclarke/2024/11/26/travel-trends-report-2025-silent-travel/

Whether you're a hospitality professional, an avid traveller, or simply curious about the future of tourism, this episode is filled with actionable insights and inspiration.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or emailpodcast@gohalo.co.uk if you are interested.

Show more...
8 months ago
39 minutes 43 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 13: The Travel Maximiser

We’re back! After a short break, The Halo Effect returns for Season Two!

To kick off, Ashleigh and Michael Donald chat about Hilton’s 2025 Travel Trends Report, where they discuss the Travel Maximiser – a new breed of travellers looking to elevate their experiences in meaningful ways.

This episode also covers:

✅ The rise of sleep tourism - why guests are prioritising high-quality rest

✅ Adventure & wellness travel – balancing activity with relaxation

✅ “Frolleagues” & Solo Travel – friends-turned-colleagues taking trips together

✅ How hotels can evolve – from smarter room design to personalised guest experiences

If you work in the industry or just love travel, this episode is packed with insights and inspiration for the year ahead!

🎙️ Listen now at: www.gohalo.co.uk/podcast

We’re now back every Wednesday! Don’t forget to follow, like, or subscribe to never miss an episode.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.


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9 months ago
30 minutes 19 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 12: Social Media Strategies with Kerry Metcalfe

In the final episode of the first season of The Halo Effect, Ashleigh and Michael welcome special guest Kerry Metcalfe, founder of KMedia. Together, they explore the influence of social media in hospitality marketing and offer some practical strategies to enhance brand engagement, increase bookings, and build lasting guest loyalty.

Kerry shares her expertise on leveraging platforms like Instagram and Facebook, navigating influencer collaborations, and creating authentic, engaging content tailored to the fast-paced digital landscape. Discover the value of balancing promotional and community-driven posts, how to use reels and carousels effectively, and why a solid organic strategy is key before investing in paid campaigns.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠ and KMedia

  • Instagram: ⁠⁠@haloitsmichael⁠⁠,  ⁠⁠@haloitsashleigh⁠⁠ and  @kerrymetcalfe_

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠   Kerry Metcalfe

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject in the next season of The Halo Effect.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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11 months ago
1 hour 2 minutes 53 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode 11: Technology in Hospitality with Harry Fielder

In this episode, Ashleigh and Michael Donald are delighted to be joined by Harry Fielder, CEO of Umi Digital and Chair of the Hospitality Marketing Association.

Together, they discuss the evolving role of technology in the hospitality industry, from the rise of connected property management systems to the increasing influence of AI and automation.

Harry shares some remarkable insights, including the important role that friction plays in the guest experience, the complexities of integrating tech stacks, and how human brilliance will always rise to the top in a future of AI-driven tools. Watch out for a few curveball ideas that Harry throws into the discussion too!

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠ &  Harry Fielder

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes, so please DM us via social media or email podcast@gohalo.co.uk if you are interested.

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11 months ago
43 minutes 48 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode Ten: Hospitality Trends with The Halo Effect

In Episode Ten of The Halo Effect, Ashleigh and Michael Donald guests onto the podcast for the very first time!

Together with ⁠Joanna Fisher⁠ and ⁠Ros Hardiman, we explore the power of people-led strategies, the evolving role of technology, and the importance of authenticity in guest experiences. From insights gained at major industry events like WTM and the Independent Hotel Show to personal reflections on transitioning to independent consultancy, Joanna and Ros share invaluable lessons from their accomplished careers. 

Whether you’re navigating rising costs, fostering employee engagement, or embracing flexibility, this episode is packed with actionable advice and inspiration for hospitality professionals and entrepreneurs alike.

Joanna Fisher is a seasoned Commercial Director with over 25 years of experience driving sales, marketing, and revenue strategies across leading hospitality brands, including Kew Green Hotels, IHG, Starwood, and The Ascott Group. Known for her innovative approach, she has led teams through transformative change, developed industry-first models like the “Commercial Hub,” and delivered exceptional revenue growth and operational efficiencies. A mentor and industry advocate, Joanna combines strategic vision with tactical execution to inspire teams and deliver outstanding results for stakeholders.

Ros Hardiman is a dynamic HR leader with a career spanning senior roles in luxury hospitality, leisure, and multi-site operations. With expertise in organisational design, workforce transformation, and embedding company values, she has driven impactful change at companies like Kew Green Hotels, Wentworth Club, and the Gordon Ramsay Group. Passionate about talent development and employee engagement, Ros combines strategic vision with a deep understanding of the commercial impact of people on business success. An advocate for hospitality as a rewarding career, she is a trusted coach, conference presenter, and partner to senior leaders navigating complex challenges.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

  • LinkedIn: Ros Hardiman

  • LinkedIn: ⁠⁠Joanna Fisher 

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.


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11 months ago
43 minutes 17 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode Nine: Celebrating Five Years of Halo

In episode nine of The Halo Effect, Ashleigh and Michael Donald celebrate five years of Halo. They reflect on their proudest achievements, from building strong client relationships to embracing their roles as entrepreneurs. 


Hear how they've navigated the challenges of the past few years, including the impact of COVID-19, and learn about the evolution of their services - from generalist business consulting to a specialised focus on the hotel industry.


Ashleigh and Michael also discuss the importance of giving back, whether through volunteering, industry contributions, or nurturing the next generation of hospitality professionals. Plus, they share exciting plans for the future, including new collaborations and partnerships.


Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠


Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.


We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.

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11 months ago
34 minutes 7 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode Eight: Branded Vs Independent Hotels

In Episode 8 of The Halo Effect podcast, Ashleigh and Michael Donald explore the unique dynamics of Branded vs. Independent Hotels. 

With over 40 years in hospitality, they’ve seen both sides, working for major brands like Starwood and cherished  independent hotels like The Goring. From the consistency and reach of global brands to the authenticity and flexibility of independents, they unpack the benefits, challenges, and evolving trends shaping guest experiences today.

Whether you’re in hospitality or just curious about what makes each hotel experience unique, tune in to learn more about this fascinating industry divide.

Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested


Show more...
12 months ago
39 minutes 24 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Episode Seven: Hospitality Horror Stories - Halloween Special

🎃 It’s spooky season and Ashleigh and Michael Donald invite you for a chilling Halloween special where they delve into the world of hospitality horror stories. 👻 

From haunted hotels and strange sightings to unexpected guests and night shifts that went wrong, this episode is packed with tales from our time in hospitality.

But it’s not all ghosts and ghouls—this episode also reveals some of the challenges and surprises that hospitality professionals face daily, and the camaraderie that grows from sharing these “war stories.” If you’ve ever wondered what goes on behind the scenes at some of your favourite hotels—or if you just love a good spooky story—then this episode could be the one for you.

Please let us know if you have any hospitality horror stories of your own! 👻


Connect with Us:

  • Email: ⁠⁠podcast@gohalo.co.uk

  • Website:⁠⁠ www.gohalo.co.uk⁠⁠

  • Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

  • LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.
We would love to invite fellow hospitality professionals and entrepreneurs join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested

Show more...
1 year ago
31 minutes 51 seconds

The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald
Welcome to "The Halo Effect: Hospitality Stories with Ashleigh & Michael Donald". With over 40 years working in the hospitality industry, we’ve had some incredible experiences, and as a husband-and-wife team, we continue to forge a path through business and life. Through this podcast, we would like to share some of these experiences and hope that we can help anyone who is on a similar journey.