In this inspiring episode of The Digital Executive, host Brian Thomas sits down with Draven McConville, entrepreneur and founder of Klipboard, a mobile-first job management SaaS platform for field service businesses. Draven shares his remarkable journey from teenage homelessness with just £200 and a bus ticket, to building and successfully exiting a company that served industries from HVAC and fire safety to healthcare equipment servicing. Draven discusses how early struggles shaped his view of risk, failure, and leadership—seeing failure as feedback, leading with empathy, and staying calm under pressure. He explains how listening to service business frustrations revealed a market underserved by legacy software, opening the door for Klipboard’s modern, mobile-first approach. The conversation also explores AI’s role in reshaping SaaS, from lowering barriers to innovation to the risks of commoditization, and why brand, trust, and data will be the new differentiators. Finally, Draven highlights the importance of authenticity, mental wellbeing, and growth mindset in building culture, making strategic decisions, and even choosing the right exit partner. If you liked what you heard today, please leave us a review - Apple or Spotify.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.