The Summer is over, Q4 is nearly here — and agencies that don’t act decisively risk missing their year-end targets. In this episode of the Client Service Selling Podcast, hosts David Armes, Nicole Duckworth, and David Das share smart, practical strategies for closing out the year with impact. They discuss three ways in which YOU can accelerate closing more deals by the end of the year, including: Looking at existing work with your clients, and how to uncover “margin-rich” upsell opportunities...
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The Summer is over, Q4 is nearly here — and agencies that don’t act decisively risk missing their year-end targets. In this episode of the Client Service Selling Podcast, hosts David Armes, Nicole Duckworth, and David Das share smart, practical strategies for closing out the year with impact. They discuss three ways in which YOU can accelerate closing more deals by the end of the year, including: Looking at existing work with your clients, and how to uncover “margin-rich” upsell opportunities...
The Summer is over, Q4 is nearly here — and agencies that don’t act decisively risk missing their year-end targets. In this episode of the Client Service Selling Podcast, hosts David Armes, Nicole Duckworth, and David Das share smart, practical strategies for closing out the year with impact. They discuss three ways in which YOU can accelerate closing more deals by the end of the year, including: Looking at existing work with your clients, and how to uncover “margin-rich” upsell opportunities...
In this episode of the Client Service Selling Podcast, hosts David Armes and Nicole Duckworth delve into the real world of managing a successful agency with special guest Sabine Cronick, CEO of 2CV UK. Sabine shares her expertise on managing the tension between client centricity and revenue generation, offering practical tips for maintaining strong client relationships while driving business growth. The discussion also covers the impact of AI in research, the importance of a diverse and eng...
In this episode of our podcast, Dave leads the conversation between Nicole Duckworth, Lead Facilitator and David Armes, Founder at 4twenty2, as they share their experiences from two key conferences. Nicole discusses the highlights from the EPHMRA Storytelling Conference, focusing specifically on commercial storytelling and the importance of a ‘Knowledge+++’ approach if you want to create the biggest impact in the room. David meanwhile shares his insights from the MRS Annual Conf...
Got a growth target this year? If you already work with clients then the easiest way to secure a large chunk of that target is by keeping what you’ve already got. But you can’t sit back and expect clients to automatically re-sign contracts or repeat projects with you. Especially with all the other options they have at their fingertips. In this episode of the Client Service Selling Podcast therefore, Dave, Nicole, and David focus on this crucial aspect of business growth: how you can ACTIVELY ...
In this episode of the Client Service Selling Podcast, Dave and David discuss how you can create a growth plan that drives immediate action. They differentiate between planning and strategy, providing practical tips for translating plans into actionable steps you can take over the next 30 days.Learn how an approach that places your clients at the heart of it means more revenue and get your hands on a newly developed planning tool to help you. With an emphasis on deliberate choices and the ben...
Want to enhance your rate of growth with happy employees and clients? Sounds like it can’t be possible but it can!In episode 6 of the Client Service Selling Podcast, hosts Dave and Nicole are joined by special guest Nick Holmes from Avalere Health. They dive deep into the importance of employee experience and its direct correlation with client satisfaction and therefore future opportunities.Nick shares insights on how to create fantastic employee engagement and vigor through thoughtful, targe...
In this special episode, Dave and David share with you the critical tactics needed to kick-start growth throughout the buyer funnel. They explore how all your client-facing teams can actively RETAIN your existing clients, GROW through advocacy and cross-selling, and even WIN more clients.From standing out in a tough market to delivering the impacts your clients want more of, this episode equips listeners with the tactics needed to supercharge client engagement and drive growth. Tune in for ac...
It's time to connect to your clients in a way you’ve never done before, and with it experience revenue growth your client teams actually enjoy getting!Welcome to Episode 4 of the Client Service Selling Podcast with Dave and David. This time, we share the in-the-moment strategies ALL your teams can adopt that unlock consistent, boosted growth. From understanding the unique motivations of each client to actively listening, we explore practical strategies to help you build stronger relationships...
Want to accelerate how much more your clients want to work with you and therefore spend? Listen in to the third episode of the Client Service Selling Podcast!In this episode we shift the spotlight from gathering knowledge, to leveraging it for impact, by bringing real oomph to your client conversationsWe explore what impact looks like to your clients, before sharing our top tip that your teams can use in these interactions straight away. Meaning closer relationships and more opportuniti...
Join Dave and David in Episode 2 as they identify a crucial yet often overlooked hurdle to effective sales by your client teams. This critical insight sets the stage for unveiling essential, yet simple, tactics your client service teams can adopt to maximise success.Explore actionable steps for leaders and individuals to boost confidence, and therefore growth, with clients. Gain valuable insights from Lego's Ashley Anzie, underlining the significance of understanding your client's world as a ...
Join us on the Client Service Selling Podcast, Episode 1, where Dave and David unveil the biggest secret to motivating your client service teams to sell more.Learn from their experiences as they discuss what works and what doesn't, urging you to rethink traditional approaches. Because, as you probably know by now, tradition doesn’t work.Discover the power of starting from the position of greatest leverage for all your teams. Let conversations about growth ambitions, fostering creativity, owne...
The Summer is over, Q4 is nearly here — and agencies that don’t act decisively risk missing their year-end targets. In this episode of the Client Service Selling Podcast, hosts David Armes, Nicole Duckworth, and David Das share smart, practical strategies for closing out the year with impact. They discuss three ways in which YOU can accelerate closing more deals by the end of the year, including: Looking at existing work with your clients, and how to uncover “margin-rich” upsell opportunities...
