S6:E10 — Tell Me Why: ‘The team is what’s going to make this work.’ — Anne Moroni by American Airlines

Listen in to the latest episode for a recap of the second-quarter 2023 earnings call. Get the highlights of what Robert and other leaders discussed — from financial to operational performance.

In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.