Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
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Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
Finding the Balance: Cost-Cutting vs. Quality Customer Service and the associated impact on profitability?
Tarry and Davies
31 minutes
10 months ago
Finding the Balance: Cost-Cutting vs. Quality Customer Service and the associated impact on profitability?
Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
Tarry and Davies
Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
