In this episode of Self Storage Explained, we sit down with Ant Hebblethwaite from DSOC, the leaders in self storage security solutions, to break down everything you need to know about protecting your facility, your customers, and your reputation.From cutting-edge CCTV systems and access control to AI-powered monitoring and theft prevention, Ant shares insider tips, real-world examples, and expert advice to help storage operators take their site security to the next level.Learn more here: https://www.dsoc.uk/Request a free Stora demo and learn how our tool can simplify self storage facility management: https://stora.co/get-started
In this episode of Self Storage Explained, Gavin and David dive deep into the concept of unbundling the self storage sale: breaking the traditional “one-size-fits-all” model into flexible, value-driven options for customers.Key highlights:- Why the self storage industry has stayed “bundled” for so long- How airlines and hotels inspired the shift toward unbundling- The three key reasons it hasn’t yet taken off in self storage (and how technology can change that)- How to offer the right upsells at the right time without frustrating customers- Why automation, APIs, and online checkouts are critical to unlocking 20%+ revenue growthLearn how to balance simplicity, transparency, and choice with Advanced Checkout: https://stora.co/blog/introducing-advanced-checkout-the-next-evolution-of-online-self-storage-sales
In this episode of Self Storage Explained, we sit down with Mark Dawson to explore how technology is transforming the self storage industry. From cloud-based management tools and automated workflows to dynamic pricing and revenue optimisation, we unpack what it really takes to build a smarter, more efficient storage business.Mark Dawson shares insights from speaking with over a thousand operators, offering practical advice for choosing the right software, improving online booking conversion, reducing processing fees, and scaling seamlessly across multiple sites.If you’re an operator looking to grow your business, save time, and future-proof your operations, this episode is packed with actionable takeaways.Learn more: https://stora.co/
Want to boost occupancy and revenue at your self storage business?The right management software can make all the difference, but which features actually move the needle?In this session, David Hughes, Head of Product, and Gavin Shields, CEO, break down the must-have tools your platform needs to deliver real results.Because here’s the truth: not all features are created equal.Stora is more than just management software, it's a growth engine: https://stora.co/
How is AI reshaping the self storage industry? In this episode of the podcast, we sit down with swivl, to dive into how artificial intelligence is transforming self storage operations, improving customer experiences, and unlocking new opportunities.We cover:- What swivl does and how it helps operators- The biggest problems AI solves in self storage- Balancing AI automation with a human touch- Where AI outperforms humans—and where people are still irreplaceable- Common misconceptions about AI in storage- How operators can get started with AI todayWhether you’re curious about AI, just getting started, or looking for the next edge in your operations, this episode is packed with insights you won’t want to miss.Subscribe for more insights to help you grow your self storage business.For more information, visit: https://stora.co/ and https://www.tryswivl.com/
In this episode, we’re joined by the team from Zion Call Management, a U.S.-based company offering tailored call answering and remote management services designed specifically for the self storage industry.We dive deep into what makes a great customer experience in a space that’s often considered purely functional, and how Zion helps operators deliver exceptional service even in unstaffed or automated environments.Whether you're a self storage operator or just interested in the future of customer service, this episode is packed with practical insights and real-world examples.For more information, visit: https://stora.co/ and https://zioncallmgmt.com/
Running a self storage facility solo might sound overwhelming, but for Roger Canham of Smartbox, it’s been a rewarding (and sometimes surprising) journey. In this episode, we dive into the realities of life as a one-man band in the self storage world. From managing customer calls and maintenance to software tips, boundaries, and weird finds in units.Whether you’re already in the game or considering launching your own facility, this episode is packed with insights, lessons, and encouragement.Running solo doesn’t mean doing it all alone.Book a free Stora demo and see how your self storage website can start working for you, bringing in leads, bookings, and payments 24/7: https://stora.co/get-started
Summary
In this episode, we’re joined by Mark Peacock, founder of PriceMaker and a leading expert in pricing strategy. Mark shares invaluable insights, practical tips, and proven techniques to help self storage operators optimize their pricing — not just to stay competitive, but to drive growth, increase occupancy, and maximize profitability.
Whether you’re just starting out or looking to refine your current pricing model, this conversation is packed with actionable advice on how to set the right rates for your self storage business and avoid common pricing pitfalls.
Key Takeaways
Standing out without a race to the bottom: competing beyond price
The pricing playbook: what to do (and what to avoid)
Top pricing models for self storage success
Smart pricing: tips and tactics to maximise revenue
Summary
In this episode, we dive into the key considerations, challenges, and best practices for designing a successful self storage facility. From site selection to layout optimization, security, and future-proofing, we explore what it takes to create a high-performing storage business, including expert insights, examples, and practical advice.
Key Takeaways:
- Who are Kuboid & what do they do?
- First step in designing a self storage facility
- Key site selection considerations
- Biggest mistake in site selection
- Urban vs. rural facility design differences
- Timeline for designing & building a facility
- Most interesting facility design
- Dream feature for a future facility
Watch now and subscribe for more expert insights.
In this episode, we sit down with Lewis from Cleveland Containers to dive into the world of container self storage. From selecting the perfect site to scaling up operations, Lewis shares invaluable insights on what makes container storage an attractive business and how operators can maximize success.Key takeaways:How to start and scale a container self storage businessKey factors to consider when choosing a locationThe benefits of hands-free storage site managementPlanning, regulations, and best practices for new operatorsIf you're thinking about getting into container self storage or looking to optimize your current operation, this is an episode you don’t want to miss.Watch now and subscribe for more expert insights.
In this episode, we sit down with Tim Brant, owner of Brant Self Storage and creator of IntelliStorage, an innovative site-finding tool revolutionizing the UK self storage industry. Key takeaways: - How AI is transforming site selection and industry growth - The biggest challenges in self storage (and how to solve them) - Key data insights that can give you a competitive edge - Tim’s journey in self storage & his unique business model - The future of self storage in an AI-driven world
Chapters: 00:25 – Welcome & Introduction
01:20 – The Game-Changing Site-Finding Tool
05:37 – Live Demo: Inside IntelliStorage
08:50 – Where Should Operators Begin?
09:04 – Key Factors in Choosing the Right Site
11:50 – How to Learn More About IntelliStorage
12:39 – Tim Brandt’s Self Storage Journey
14:18 – The Strangest Thing Found in a Storage Unit
15:20 – Growing the Business & The Road Ahead
17:03 – Closing Thoughts & Final Takeaways
If you're looking to start or grow your self storage business, this is a must-watch! Get self storage insights & resources: https://stora.co/academy Book a demo with Stora: https://stora.co
Gavin and Steven draw on their extensive knowledge and experience to guide business owners through the essential steps of finding the ideal location for a new self storage facility. In this episode, they outline the key factors to consider and the steps you need to take to find the ideal location for your next self storage facility. Explore Stortrack for the best insights, where their unmatched data accuracy in areas like price optimization and due diligence makes them the premier data partner in the self storage industry: https://www.stortrack.com/ Chapters:
00:00 Introduction and Objective
02:33 Analyzing Local Competition
09:00 Searching for a Site
14:55 Financial Planning
18:42 Branding and Marketing
26:04 Operational Considerations
31:23Planning and Regulations
33:34 Maximizing Additional Revenue Streams
35:08 Pre-Opening Preparations
37:05 Resources and Final Thoughts
Summary
Join our CSO and CEO, Steven and Gavin, as they guide you through leveraging the latest tech to easily create and launch an AI chatbot for your self storage website—all for less than $20/month.
In this video, we’ll show you a simple and low cost way to experiment with AI chatbots, helping you determine if they’re a good fit for your self storage business.
If you're ready to get started, Stora integrates seamlessly with Chatbase, enabling you to quickly create a custom AI chatbot to embed on your website.
This chatbot will manage customer support, generate leads, and assist visitors in finding the perfect storage unit size.
Learn more here: https://stora.co/integrations/...
If you need any assistance getting set up, don’t hesitate to reach out—we’re here to help!
Takeaways
- Explore the capabilities of an AI chatbot
- Discover the advantages and disadvantages
- Understand how to set one up
- Learn how to integrate it into your website
In this engaging episode, we sit down with Michael Walker from Standby Self Storage and Quickfit Container Accessories. Operating eight self storage sites and running a thriving container accessories business, Michael shares his journey from property development to building a successful self storage empire. Discover how Michael transitioned from renovating a rundown site in Croydon to launching his first self storage facility, navigating challenges, and spotting opportunities in an underserved market. With his insider knowledge as both a self storage operator and supplier, Michael provides valuable insights into the industry, from startup strategies to addressing business and personal storage needs. Key Takeaways from Michael:
Visit Stora.co to sign up for a demo or explore our Academy for tools, financial models, and guides to grow your self storage business. Like, comment, and subscribe for more expert advice and stories from the self storage industry. #selfstorage Chapters 00:33 Introduction 01:44 Opening his first site 05:40 Initial attraction to self storage 06:40 The growth of the business 07:35 The challenge of finding new locations 11:29 Leasing vs buying 17:17 The running of the business (marketing, sales, operations etc) 23:10 Quickfit Container Accessories 24:58 Unusual uses for a container 26:05 Top 3 important tips for success 28:12 Weirdest thing found in a container unit 29:49 What does the future hold for self storage? 32:00 The ideal feature for self storage 33:26 The future of Standby Self Storage 35:12 Outro
In this episode of Self Storage Explained, we chat with Karl Walker from GB Storage, who shares his incredible journey from 25 years as a commercial airline pilot to launching a thriving self storage business in the UK. Karl talks about: - The pivotal moment that led him to leave aviation during COVID. - How he built a cutting-edge, app-based, staffless storage facility. - His strategies for attracting customers with Google Ads and high-quality service. - Lessons learned, expansion plans, and advice for new self storage entrepreneurs. Whether you're interested in self storage, entrepreneurship, or inspiring career pivots, this episode is packed with insights. Visit Stora.co to sign up for a demo or explore our Academy for tools, financial models, and guides to grow your self storage business. Like, comment, and subscribe for more expert advice and stories from the self storage industry. #selfstorage Chapters 00:00 Introduction to the podcast and guest, Karl Walker. 00:30 Karl’s journey from airline pilot to starting a self storage business. 03:00 Using smart locks, app-based access, and running a staffless facility. 05:39 Early adoption of Stora and how the app streamlined operations. 07:05 Attracting customers with Google Ads as the key strategy. 09:52 Customer experience from booking to move-in, and site design. 12:00 Plans for expanding the current facility based on demand. 15:25 How Karl’s aviation background influences his management style. 19:15 Advice for self storage entrepreneurs on pricing and customer targeting. 21:08 Closing thoughts on Karl’s journey, future goals, and being an early Stora customer.
In this episode, we’re thrilled to welcome Grant Daniel from iBidOnStorage, the platform that offers a simple and straightforward mechanism to sell abandoned storage contents, while mitigating the industry risk at the point of sale. Together, we dive into the world of storage auctions, exploring how automation is transforming the industry, the powerful role of software, and what the future holds for self storage. Takeaways - How auctions are evolving in the digital era - The benefits of automation for storage operators - Game-changing tech trends shaping self-storage - Predictions for the future of the industry Chapters 00:00 Welcome 00:45 iBidOnStorage introduction 05:22 What is self storage auction? 08:21 Auction stories from Grant 09:25 How do self storage operators get into auctions for those who have abandoned storage unit 09:49 Background and future of iBidOnStorage 13:34 Buying a facility in Belfast 15:55 Grant discusses his first fully remote site 16:47 How to market your site 18:35 Handling move ins at a fully automated site 20:51 Changes and trends over the last 9 years 22:53 Future changes in the industry 24:02 Automation, software and remotely managed sites 26:07 Breaking down language barriers 26:48 How to get started in self storage 29:37 Bookings and pricing debate 33:51 Follow-up process + tips 39:16 Pricing against the competition 42:04 Trends for the future
Summary Will Corbett and Kristi Adams from OpenTech discuss the company's products and services in the self-storage industry. They highlight the importance of access control and the benefits of smart entry solutions, including smart locks. The discussion covers different ways to implement smart entry solutions, customer experiences, retrofitting smart locks, automation in self-storage, and options for unit alarms. OpenTech's solutions are available in various countries, and the company prides itself on its quality of service and support. Takeaways Access control is crucial in the self-storage industry, and smart entry solutions, such as smart locks, offer numerous benefits. Smart locks provide a seamless customer experience and can be accessed through apps or keypads, catering to different preferences. OpenTech's solutions are flexible and can be customized to meet the specific needs of different operators and facilities. The company's smart locks have a long battery life and offer robust hardware and clever software, backed by excellent customer support. Chapters 00:00 Introduction and Overview 01:21 Introduction to OpenTech and its Products 08:03 Different Ways to Implement Smart Entry Solutions 11:00 The Benefits and Features of Smart Locks 12:23 Customer Experience with Smart Entry Solutions 15:13 Overview of Smart Locks and Other Smart Solutions 20:30 Automation and Self-Storage 25:13 Smart Locks for Large-Scale Facilities 29:56 Options for Unit Alarms 31:49 Availability of OpenTech Solutions 33:18 Quality of Service and Support
In our "Exploring Smart Entry Solutions" series, Gavin speaks directly with leading providers to learn about their technologies, offering self storage operators crucial insights into how these access systems function. Through these conversations, we hope you'll gain a comprehensive understanding of the mechanics behind the solutions and their practical benefits.
In this episode, Gavin discusses the Janus International's Nokē Smart Entry Solution for self storage businesses, with Paul and Will from the team. They touch on how it can be used for keyless entry to both gates and storage units with a mobile app or fob.
Follow Self Storage Explained on Apple Podcasts, Spotify, YouTube, or wherever you get your podcasts.
Learn more about how Stora helps self storage businesses drive growth and discover our other free resources at https://stora.co.
In our "Exploring Smart Entry Solutions" series, Gavin speaks directly with leading providers to learn about their technologies, offering self storage operators crucial insights into how these access systems function. Through these conversations, we hope you'll gain a comprehensive understanding of the mechanics behind the solutions and their practical benefits.
In a discussion with John D'Aprano from PTI Security Systems Europe, Gavin Shields delves into PTI's array of smart entry solutions and locking mechanisms. They explore the integration of smart entry systems with CCTV and remote monitoring, enhancing customer experiences through various access methods like the innovative Pro Edge lock and Bluetooth padlocks. They highlight the padlock solution's adaptability for container sites, the straightforward installation process, comprehensive back office system, and diverse alarm options. The conversation underscores PTI's global reach and multilingual support, offering insightful reflections on the advantages of PTI's smart entry solutions for self-storage facilities.
Follow Self Storage Explained on Apple Podcasts, Spotify, YouTube, or wherever you get your podcasts.
Learn more about how Stora helps self storage businesses drive growth and discover our other free resources at https://stora.co.
In our "Exploring Smart Entry Solutions" series, Gavin speaks directly with leading providers to learn about their technologies, offering self storage operators crucial insights into how these access systems function. Through these conversations, we hope you'll gain a comprehensive understanding of the mechanics behind the solutions and their practical benefits.
Stefan from Sedisto introduces the company and their smart entry system for indoor storage facilities. He explains the challenges of locking container doors and the installation process for unit doors. Stefan also discusses the customer experience, operator experience, and the cost of the system. Sedisto is available in Europe and Asia, and interested individuals can reach out through the company's website or YouTube channel.
Follow Self Storage Explained on Apple Podcasts, Spotify, YouTube, or wherever you get your podcasts.
Learn more about how Stora helps self storage businesses drive growth and discover our other free resources at https://stora.co.
